{ "id": "137104", "key": "AC-1057", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "5", "description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.", "name": "Cannot Reproduce" }, "resolutiondate": "2015-09-17T08:06:24.000+0000", "created": "2014-09-24T08:34:54.000+0000", "labels": [], "versions": [], "issuelinks": [ { "id": "41555", "type": { "id": "10003", "name": "Relates", "inward": "relates to", "outward": "relates to" }, "outwardIssue": { "id": "132461", "key": "AC-878", "fields": { "summary": "Cannot update Studio", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false } } } } ], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2016-03-08T07:37:24.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14551", "name": "Studio", "description": "Please enter tickets related to Titanium Studio here." } ], "description": "Error encountered during update:\r\n\r\n{code}\r\nOperation details\r\nCannot complete the install because of a conflicting dependency.\r\nSoftware being installed: Appcelerator Studio 3.4.0.201409231834-23092014183530 (com.appcelerator.titanium.rcp.product 3.4.0.201409231834-23092014183530)\r\nSoftware currently installed: Titanium Studio Root Files 3.4.0.201409161931-16092014193225 (com.appcelerator.titanium.rcp.product.root.feature.feature.group 3.4.0.201409161931-16092014193225)\r\nOnly one of the following can be installed at once: \r\ncom.appcelerator.titanium.rcp.product.root.feature_root 3.4.0.201409161931-16092014193225\r\ncom.appcelerator.titanium.rcp.product.root.feature_root 3.4.0.201409231834-23092014183530\r\nCannot satisfy dependency:\r\nFrom: Appcelerator Studio 3.4.0.201409231834-23092014183530 (com.appcelerator.titanium.rcp.product 3.4.0.201409231834-23092014183530)\r\nTo: com.appcelerator.titanium.rcp.product.root.feature.feature.group [3.4.0.201409231834-23092014183530]\r\nCannot satisfy dependency:\r\nFrom: Titanium Studio Root Files 3.4.0.201409161931-16092014193225 (com.appcelerator.titanium.rcp.product.root.feature.feature.group 3.4.0.201409161931-16092014193225)\r\nTo: com.appcelerator.titanium.rcp.product.root.feature_root [3.4.0.201409161931-16092014193225]\r\nCannot satisfy dependency:\r\nFrom: Appcelerator Studio Root Files 3.4.0.201409231834-23092014183530 (com.appcelerator.titanium.rcp.product.root.feature.feature.group 3.4.0.201409231834-23092014183530)\r\nTo: com.appcelerator.titanium.rcp.product.root.feature_root [3.4.0.201409231834-23092014183530]\r\n{code}", "attachment": [ { "id": "51656", "filename": "Screen Shot 2014-09-27 at 01.57.37 .png", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T23:58:06.000+0000", "size": 107879, "mimeType": "image/png" }, { "id": "51657", "filename": "Screen Shot 2014-09-27 at 01.58.48 .png", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T23:59:20.000+0000", "size": 152385, "mimeType": "image/png" }, { "id": "51658", "filename": "Screen Shot 2014-09-27 at 02.01.03 .png", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-27T00:01:41.000+0000", "size": 237886, "mimeType": "image/png" } ], "flagged": false, "summary": "Cannot update Titanium Studio", "creator": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "environment": "osx mavericks, studio 3.4.0", "comment": { "comments": [ { "id": "325392", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "same problem but in an earlier version. Closed but not fixed.", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-24T08:38:05.000+0000", "updated": "2014-09-24T08:38:05.000+0000" }, { "id": "325393", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "same issue, was closed but not fixed", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-24T08:39:02.000+0000", "updated": "2014-09-24T08:39:02.000+0000" }, { "id": "325855", "author": { "name": "ingo", "key": "ingo", "displayName": "Ingo Muschenetz", "active": true, "timeZone": "America/Los_Angeles" }, "body": "It appears you are attempting to install Appcelerator Studio over Titanium Studio. This will cause problems. Are you sure you have the correct update URL?", "updateAuthor": { "name": "ingo", "key": "ingo", "displayName": "Ingo Muschenetz", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T15:52:40.000+0000", "updated": "2014-09-26T15:52:40.000+0000" }, { "id": "325930", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "I just click the update button because studio gives me a message that an update is available. Thats it.\r\n\r\nI start titanium studio, it gives me a message in a popup with \"titanium updates available.. Click here to install the latest updates\". Clicking on this shows a confirmation window to install titanium 3.4.01409237002. Clicking ok shows a box with \"errors encountered during update\"\r\n\r\nTo get 3.4.0 in the first place I followed your instructions here:\r\nhttp://preview.appcelerator.com/appcelerator/studio/standalone/update/rc/\r\n\r\nthats all I know.\r\n\r\n\r\n", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T22:27:12.000+0000", "updated": "2014-09-26T22:35:40.000+0000" }, { "id": "325947", "author": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "body": "[~rvwoens] Can you send us the screenshot of the preference page at Install/Update > Available Software Sites (and make sure the Location column is clearly visible)? We would like to know which URL is selected to check for updates.\r\n\r\nAlso, provide us the current installation details screenshot of Studio through 'About Titanium Studio > Installation Details'.", "updateAuthor": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T23:29:18.000+0000", "updated": "2014-09-26T23:29:18.000+0000" }, { "id": "325948", "author": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "body": "Along with the screenshots, can you attach the error message details that you are seeing while updating Studio.", "updateAuthor": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T23:30:23.000+0000", "updated": "2014-09-26T23:30:23.000+0000" }, { "id": "325958", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "screenshot of install/update available software sites", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T23:58:06.000+0000", "updated": "2014-09-26T23:58:06.000+0000" }, { "id": "325959", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "installation details -> installed software", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-26T23:59:20.000+0000", "updated": "2014-09-26T23:59:20.000+0000" }, { "id": "325960", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "error message details while installing update", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-27T00:01:41.000+0000", "updated": "2014-09-27T00:01:41.000+0000" }, { "id": "325962", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Praveen, i've uploaded 3 screenshots as per your request", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-27T00:02:07.000+0000", "updated": "2014-09-27T00:02:18.000+0000" }, { "id": "325963", "author": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "body": "There you go. You have added the update sites for both the products Titanium Studio and Appcelerator Studio. Can you please un-select (or remove) the update site related to appc-studio with name 'driepuntvier' and then, 'check for Titanium updates' from Help menu.", "updateAuthor": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2014-09-27T00:02:51.000+0000", "updated": "2014-09-27T00:03:07.000+0000" }, { "id": "325966", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "same problem. I;ve unchecked \"driepuntvier\" (dutch for 3.4) and the same error appears when do \"check for updates\" in the help menu:\r\n\r\nError encountered during update\r\nOperation details\r\nCannot complete the install because of a conflicting dependency.\r\nSoftware being installed: Titanium Studio 3.4.0.1409237002-787A078H7FNEQIFI1L_ILJ3NhVCm (com.appcelerator.titanium.feature.feature.group 3.4.0.1409237002-787A078H7FNEQIFI1L_ILJ3NhVCm)\r\nSoftware currently installed: Titanium Studio Feature 3.4.0.1410892015-7X7W7u8RfoV06JEVl (com.appcelerator.titanium.studio.feature.group 3.4.0.1410892015-7X7W7u8RfoV06JEVl)\r\nOnly one of the following can be installed at once: \r\nTitanium Studio Feature 3.4.0.1411756658-7X7W7u8RfoW27HCRt (com.appcelerator.titanium.studio.feature.jar 3.4.0.1411756658-7X7W7u8RfoW27HCRt)\r\nTitanium Studio Feature 3.4.0.1410892015-7X7W7u8RfoV06JEVl (com.appcelerator.titanium.studio.feature.jar 3.4.0.1410892015-7X7W7u8RfoV06JEVl)\r\nCannot satisfy dependency:\r\nFrom: Titanium Studio 3.4.0.1409237002-787A078H7FNEQIFI1L_ILJ3NhVCm (com.appcelerator.titanium.feature.feature.group 3.4.0.1409237002-787A078H7FNEQIFI1L_ILJ3NhVCm)\r\nTo: com.appcelerator.titanium.studio.feature.group [3.4.0.1411756658-7X7W7u8RfoW27HCRt]\r\nCannot satisfy dependency:\r\nFrom: Titanium Studio Feature 3.4.0.1410892015-7X7W7u8RfoV06JEVl (com.appcelerator.titanium.studio.feature.group 3.4.0.1410892015-7X7W7u8RfoV06JEVl)\r\nTo: com.appcelerator.titanium.studio.feature.jar [3.4.0.1410892015-7X7W7u8RfoV06JEVl]\r\nCannot satisfy dependency:\r\nFrom: Titanium Studio Feature 3.4.0.1411756658-7X7W7u8RfoW27HCRt (com.appcelerator.titanium.studio.feature.group 3.4.0.1411756658-7X7W7u8RfoW27HCRt)\r\nTo: com.appcelerator.titanium.studio.feature.jar [3.4.0.1411756658-7X7W7u8RfoW27HCRt]", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-27T00:12:12.000+0000", "updated": "2014-09-27T00:14:30.000+0000" }, { "id": "325967", "author": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "body": "so if I understand what you are saying I need to uninstall \"appcelerator studio\" somehow.", "updateAuthor": { "name": "rvwoens", "key": "rvwoens", "displayName": "Ronald van Woensel", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-09-27T00:13:47.000+0000", "updated": "2014-09-27T00:13:47.000+0000" }, { "id": "325969", "author": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "body": "The current installation has duplicate entries for 'Titanium Studio'. I don't know how did it end up into this situation, but I guess you might have accidentally installed Appcelerator or Titanium Studio product on top of the existing installation. Instead of removing all of those duplication entries and fixing the current installation, I would recommend to download the new RC release from http://preview.appcelerator.com/studio/", "updateAuthor": { "name": "pinnamuri", "key": "pinnamuri", "displayName": "Praveen Innamuri", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2014-09-27T00:23:33.000+0000", "updated": "2014-09-27T00:23:33.000+0000" } ], "maxResults": 15, "total": 15, "startAt": 0 } } }