{
	"id": "136931",
	"key": "AC-1076",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "1",
			"description": "A fix for this issue is checked into the tree and tested.",
			"name": "Fixed"
		},
		"resolutiondate": "2014-10-10T14:57:00.000+0000",
		"created": "2014-09-22T08:29:11.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "ewieber",
			"key": "ewieber",
			"displayName": "Eric Wieber",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-03-08T07:37:25.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			}
		],
		"description": "When I try to enable appcelarator services for my Alloy application using Appcelarator studio it always gives the below error message by saying that enablement failed for Test service. Cloud,performance and analytics services were enabled successfully.",
		"attachment": [
			{
				"id": "51471",
				"filename": "error.png",
				"author": {
					"name": "Nilanka",
					"key": "nilanka",
					"displayName": "Nilanka Marasinghe",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2014-09-22T08:29:11.000+0000",
				"size": 24354,
				"mimeType": "image/png"
			},
			{
				"id": "51572",
				"filename": "LogAll.rtf",
				"author": {
					"name": "Nilanka",
					"key": "nilanka",
					"displayName": "Nilanka Marasinghe",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2014-09-24T10:13:28.000+0000",
				"size": 875853,
				"mimeType": "text/rtf"
			},
			{
				"id": "51508",
				"filename": "Logs.rtf",
				"author": {
					"name": "Nilanka",
					"key": "nilanka",
					"displayName": "Nilanka Marasinghe",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2014-09-23T06:00:10.000+0000",
				"size": 759927,
				"mimeType": "text/rtf"
			}
		],
		"flagged": false,
		"summary": "Appcelerator Studio: Unable to enable Test service",
		"creator": {
			"name": "Nilanka",
			"key": "nilanka",
			"displayName": "Nilanka Marasinghe",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "Nilanka",
			"key": "nilanka",
			"displayName": "Nilanka Marasinghe",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "Creating a new Alloy project in Appcelarator studio (mac os)",
		"comment": {
			"comments": [
				{
					"id": "324881",
					"author": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "\r\n  It would be great if you could provide me with a quick response.",
					"updateAuthor": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-09-22T10:43:18.000+0000",
					"updated": "2014-09-22T10:43:18.000+0000"
				},
				{
					"id": "324911",
					"author": {
						"name": "pinnamuri",
						"key": "pinnamuri",
						"displayName": "Praveen Innamuri",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "The enablement of Soasta service fails for couple of reasons :\r\n\r\n- When the Test module available on the machine is out-of-date and Studio unable to install the latest module.\r\n- If the password required for enabling the app using Test service is not in sync with the Appcelerator login credentials.\r\n\r\nIn order to investigate this issue, can you enable the Debug Level to All in Preferences > Studio > Troubleshooting, and then try to enable the Test service for your project. Send us the workspace logs for further investigation (Help > Studio > View log file).",
					"updateAuthor": {
						"name": "pinnamuri",
						"key": "pinnamuri",
						"displayName": "Praveen Innamuri",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-09-22T15:18:10.000+0000",
					"updated": "2014-09-22T15:18:10.000+0000"
				},
				{
					"id": "325095",
					"author": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Please find the attached log file.",
					"updateAuthor": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-09-23T06:00:10.000+0000",
					"updated": "2014-09-23T06:00:10.000+0000"
				},
				{
					"id": "325150",
					"author": {
						"name": "pinnamuri",
						"key": "pinnamuri",
						"displayName": "Praveen Innamuri",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "The log contains very high level details of the exception, so looks the logging debug level is not enabled to All (as I suggested in my previous comment).\r\n\r\nThough I did see the connection related issues while it attempts to connect to Test service, we would get to figure out more details if detailed logs are available.",
					"updateAuthor": {
						"name": "pinnamuri",
						"key": "pinnamuri",
						"displayName": "Praveen Innamuri",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-09-23T15:19:42.000+0000",
					"updated": "2014-09-23T15:19:42.000+0000"
				},
				{
					"id": "325408",
					"author": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Please find the attached file which contains all the details.",
					"updateAuthor": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-09-24T10:13:28.000+0000",
					"updated": "2014-09-24T10:13:28.000+0000"
				},
				{
					"id": "326577",
					"author": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "any update?",
					"updateAuthor": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-10-01T14:00:06.000+0000",
					"updated": "2014-10-01T14:00:06.000+0000"
				},
				{
					"id": "327484",
					"author": {
						"name": "ewieber",
						"key": "ewieber",
						"displayName": "Eric Wieber",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi Nilanka,\r\n\r\nIt looks like the credentials for your SOASTA record got corrupted. We forced a regeneration of your records and things now look as they should.\r\nCould you please try accessing the test tab for one of your projects and then try to enable services again?\r\n\r\nThank you!",
					"updateAuthor": {
						"name": "ewieber",
						"key": "ewieber",
						"displayName": "Eric Wieber",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-10-09T18:05:11.000+0000",
					"updated": "2014-10-09T18:05:11.000+0000"
				},
				{
					"id": "327567",
					"author": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi Eric,\r\n   Thanks.It is working fine now.",
					"updateAuthor": {
						"name": "Nilanka",
						"key": "nilanka",
						"displayName": "Nilanka Marasinghe",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-10-10T05:22:23.000+0000",
					"updated": "2014-10-10T05:22:23.000+0000"
				}
			],
			"maxResults": 8,
			"total": 8,
			"startAt": 0
		}
	}
}