{ "id": "144121", "key": "AC-1184", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "5", "description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.", "name": "Cannot Reproduce" }, "resolutiondate": "2015-08-31T11:09:45.000+0000", "created": "2015-02-03T19:33:42.000+0000", "labels": [], "versions": [], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2016-03-08T07:37:33.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "h3. Steps to Reproduce\nWhenever I run the update I get a message that says that the update failed.\nWhat appears to be happening is that the apple user id on my iMac where Titanium Appcellerator is installed is presenting me with an apple login screen (for verification of the installation). The user id there is 'apple' not my actual apple user id. It is greyed out and does not allow me to change it. This has never occurred before on any other Titanium Appcellerator upgrades.\n\nh3. Actual Result\n'errors during install' message and nothing works in Titanium Appcellerator. Seems that the install disabled my application. If there is an issue with licensing, send me a message. I downloaded this and installed it ligitimately. I've even spoken at least twice to one of the Titanium employees.\n\nh3. Expected Result\nI expect to continue using Titanium Appcellerator after installation is complete.", "attachment": [ { "id": "53962", "filename": ".log", "author": { "name": "oducille", "key": "oducille", "displayName": "Oliver duCille", "active": true, "timeZone": "America/Havana" }, "created": "2015-02-03T19:33:53.000+0000", "size": 7538613, "mimeType": "text/plain" }, { "id": "53963", "filename": "diagnostic3321735697618162224.log", "author": { "name": "oducille", "key": "oducille", "displayName": "Oliver duCille", "active": true, "timeZone": "America/Havana" }, "created": "2015-02-03T19:33:58.000+0000", "size": 5789, "mimeType": "text/plain" } ], "flagged": false, "summary": "3.4 update issues", "creator": { "name": "oducille", "key": "oducille", "displayName": "Oliver duCille", "active": true, "timeZone": "America/Havana" }, "subtasks": [], "reporter": { "name": "oducille", "key": "oducille", "displayName": "Oliver duCille", "active": true, "timeZone": "America/Havana" }, "environment": "Titanium Studio 3.4.1", "comment": { "comments": [ { "id": "342039", "author": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "body": "Hello,\r\n\r\n\r\n- If you are OS X Maverics go to \"Settings/Security&Privacy/Privacy/Accessibility\" - Enable Titanium to control your computer. Then close Titanium Studio, and then reopen it. \r\n\r\nIf you still having issues after doing that, please make your account admin. \r\n\r\nBest Regards", "updateAuthor": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "created": "2015-02-04T14:55:06.000+0000", "updated": "2015-02-04T14:55:06.000+0000" }, { "id": "342041", "author": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "body": "Hello,\r\nother comments on this:\r\n\r\nFrom your log, likely your npm is broken. Open a terminal and run (as administrator/ root): \r\n\r\nnpm cache clean\r\n\r\nafter that, try to update again. \r\n\r\nAccording to the docs, your Mac OS X version might be a little bit older to run Ti Studio: http://docs.appcelerator.com/titanium/3.0/#!/guide/Setting_up_Studio-section-37540095_SettingupStudio-MacOSX\r\n\r\nBut let me know what happens after you npm cache clean. \r\n\r\nBest Regards", "updateAuthor": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "created": "2015-02-04T15:00:11.000+0000", "updated": "2015-02-04T15:00:11.000+0000" }, { "id": "342073", "author": { "name": "oducille", "key": "oducille", "displayName": "Oliver duCille", "active": true, "timeZone": "America/Havana" }, "body": "I am running OS X 10.7.5", "updateAuthor": { "name": "oducille", "key": "oducille", "displayName": "Oliver duCille", "active": true, "timeZone": "America/Havana" }, "created": "2015-02-04T17:50:30.000+0000", "updated": "2015-02-04T17:50:30.000+0000" }, { "id": "348667", "author": { "name": "rtlechuga", "key": "rtlechuga", "displayName": "Radamantis Torres-Lechuga", "active": false, "timeZone": "Asia/Dubai" }, "body": "[~oducille] are you still experiencing this issue?", "updateAuthor": { "name": "rtlechuga", "key": "rtlechuga", "displayName": "Radamantis Torres-Lechuga", "active": false, "timeZone": "Asia/Dubai" }, "created": "2015-04-06T23:07:42.000+0000", "updated": "2015-04-06T23:07:42.000+0000" } ], "maxResults": 5, "total": 5, "startAt": 0 } } }