{
	"id": "130593",
	"key": "AC-1432",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "1",
			"description": "A fix for this issue is checked into the tree and tested.",
			"name": "Fixed"
		},
		"resolutiondate": "2014-05-17T20:56:49.000+0000",
		"created": "2014-05-17T12:59:05.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "ngupta",
			"key": "ngupta",
			"displayName": "Neeraj Gupta",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-03-08T07:37:51.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14548",
				"name": "Titanium SDK & CLI",
				"description": "Please enter tickets related to the MobileSDK here."
			}
		],
		"description": "There was a scheduled update of the cloud server yesterday. and before the update my login and check user email calls worked fine.\r\n\r\nToday they do not. IF however I create a user through the my.appcelerator web interface i can login with it. Just not a user created through the ti.cloud.js\r\n\r\nIs there a current issue with the cloud server and the login calls?\r\n\r\nthe call is pretty much the example call.\r\n\r\ncloud.Users.login({\r\nlogin: \"username\",\r\npassword: \"password\"\r\n}, function....\r\n\r\nand it returns with \"invalid email/username and password\" yet they are in the cloud as i can see them through the web service. \r\n\r\n\r\n\r\n",
		"attachment": [],
		"flagged": false,
		"summary": "Issues with Cloud login in server",
		"creator": {
			"name": "kalmjustice",
			"key": "kalmjustice",
			"displayName": "Paul Walker",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "kalmjustice",
			"key": "kalmjustice",
			"displayName": "Paul Walker",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "Titanium Studio 3.2.2\r\ndeveloping an IOS iphone app.\r\nUsing module Ti.cloud.js",
		"comment": {
			"comments": [
				{
					"id": "305404",
					"author": {
						"name": "avlund",
						"key": "avlund",
						"displayName": "Jacob Avlund",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "We're seeing similar problems here as well. An app that worked fine yesterday cannot log in users anymore. We tried creating a new user through the admin interface, but cannot log in with that user either.\r\n\r\nResponse (HTTP status code 401):\r\n\r\n{\r\n  \"meta\": {\r\n    \"status\": \"fail\",\r\n    \"code\": 401,\r\n   \"cc_code\": 1000,\r\n   \"message\": \"Invalid email/username or password.\"\r\n  }\r\n}\r\n",
					"updateAuthor": {
						"name": "avlund",
						"key": "avlund",
						"displayName": "Jacob Avlund",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2014-05-17T13:15:34.000+0000",
					"updated": "2014-05-17T13:15:34.000+0000"
				},
				{
					"id": "305405",
					"author": {
						"name": "underlabs",
						"key": "underlabs",
						"displayName": "Joseph Sachs",
						"active": true,
						"timeZone": "America/Montreal"
					},
					"body": "Having the same issue, not with all of our ACS Apps, but some of them only.\r\n\r\n\"Invalid email/username or password.\" on login.",
					"updateAuthor": {
						"name": "underlabs",
						"key": "underlabs",
						"displayName": "Joseph Sachs",
						"active": true,
						"timeZone": "America/Montreal"
					},
					"created": "2014-05-17T13:17:56.000+0000",
					"updated": "2014-05-17T13:17:56.000+0000"
				},
				{
					"id": "305406",
					"author": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We are investigating this issue right now. Appears to be an issue after the planned upgrade yesterday.",
					"updateAuthor": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T13:41:04.000+0000",
					"updated": "2014-05-17T13:41:04.000+0000"
				},
				{
					"id": "305408",
					"author": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We have rolled out a fix the User login issue. Let us know if you see any other issue.",
					"updateAuthor": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T15:01:14.000+0000",
					"updated": "2014-05-17T15:01:14.000+0000"
				},
				{
					"id": "305409",
					"author": {
						"name": "peterladis",
						"key": "peterladis",
						"displayName": "Peter Ladis",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We are still having issues. It appeared to work, and then it stopped.  It appears as if I'm getting a 200 response on the login....however I get a timeout...which then causes nothing to work.",
					"updateAuthor": {
						"name": "peterladis",
						"key": "peterladis",
						"displayName": "Peter Ladis",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T15:12:53.000+0000",
					"updated": "2014-05-17T15:12:53.000+0000"
				},
				{
					"id": "305410",
					"author": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Do you have an ETA? Back against the wall for a submission and will fail unless it can connect to the server.\r\n",
					"updateAuthor": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T15:13:55.000+0000",
					"updated": "2014-05-17T15:13:55.000+0000"
				},
				{
					"id": "305411",
					"author": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Still having intermittent problems. esp with the cloud.app... web service to manage the DB. every other refresh is an \"oh noo\"... load balancing problems?\r\n\r\n",
					"updateAuthor": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T15:25:18.000+0000",
					"updated": "2014-05-17T15:25:18.000+0000"
				},
				{
					"id": "305412",
					"author": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "There is a large backlog of requests after we resolved the login issue. It would take some time to drain these requests. We are monitoring the queue closely.",
					"updateAuthor": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T15:27:14.000+0000",
					"updated": "2014-05-17T15:27:14.000+0000"
				},
				{
					"id": "305413",
					"author": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "do you have an eta on when the backlog might be cleared? the service is still very flaky and i have a lot of issues using the web service manage the db.. \r\n",
					"updateAuthor": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T16:15:16.000+0000",
					"updated": "2014-05-17T16:15:16.000+0000"
				},
				{
					"id": "305414",
					"author": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "clicking on the cloud service manager on https://cloud.appcelerator.com/apps now ALWAYS returns the \"oh no..\" is it time to be looking at an alternative solution as this is not good commercially?",
					"updateAuthor": {
						"name": "kalmjustice",
						"key": "kalmjustice",
						"displayName": "Paul Walker",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T16:17:16.000+0000",
					"updated": "2014-05-17T16:17:16.000+0000"
				},
				{
					"id": "305415",
					"author": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We are running into an index issue with MongoDB causing performance and hence these intermittent issues. Please rest assured that our engineering team is working on the solution right now and we hope to resolve it soon.",
					"updateAuthor": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T16:31:09.000+0000",
					"updated": "2014-05-17T16:31:09.000+0000"
				},
				{
					"id": "305416",
					"author": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We have resolved intermittent performance issues now so please try it out and let us know if you run into any other issue.",
					"updateAuthor": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-17T20:56:49.000+0000",
					"updated": "2014-05-17T20:56:49.000+0000"
				},
				{
					"id": "305417",
					"author": {
						"name": "underlabs",
						"key": "underlabs",
						"displayName": "Joseph Sachs",
						"active": true,
						"timeZone": "America/Montreal"
					},
					"body": "Thanks guys for the prompt fix! All is working now :)",
					"updateAuthor": {
						"name": "underlabs",
						"key": "underlabs",
						"displayName": "Joseph Sachs",
						"active": true,
						"timeZone": "America/Montreal"
					},
					"created": "2014-05-17T21:58:04.000+0000",
					"updated": "2014-05-17T21:58:04.000+0000"
				},
				{
					"id": "305418",
					"author": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"body": "How you mark the issue resolved when I posted a message 5 hours ago that still not working???",
					"updateAuthor": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2014-05-18T03:45:42.000+0000",
					"updated": "2014-05-18T03:45:42.000+0000"
				},
				{
					"id": "305419",
					"author": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We have received confirmation from multiple users that the original issue has been resolved and that's why this ticket is marked resolved. Please open a new ticket if you are running into any issue as that would be a different issue.",
					"updateAuthor": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-18T04:08:18.000+0000",
					"updated": "2014-05-18T04:08:18.000+0000"
				},
				{
					"id": "305420",
					"author": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"updateAuthor": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2014-05-18T04:30:29.000+0000",
					"updated": "2014-05-18T04:34:54.000+0000"
				},
				{
					"id": "305422",
					"author": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"body": "Just one more note:\r\n\r\nThe errors occurs when launch the app:\r\n\r\n{\"code\":200,\"status\":\"ok\",\"method_name\":\"queryCustomObjects\",\"page\":1,\"per_page\":100,\"total_pages\":0,\"total_results\":0}}\r\n\r\nYou would notice that returns 200 but the custom objects returns zero results and not token.",
					"updateAuthor": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2014-05-18T04:55:20.000+0000",
					"updated": "2014-05-18T04:55:20.000+0000"
				},
				{
					"id": "305424",
					"author": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We have asked you for more information and you have not provided none. There is no point in updating these tickets if you are not planning to provide a test case that can reproduce this issue. We would not update this ticket further and look into your issue only if you provide a test case as part of TC-4144.",
					"updateAuthor": {
						"name": "ngupta",
						"key": "ngupta",
						"displayName": "Neeraj Gupta",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-18T05:13:01.000+0000",
					"updated": "2014-05-18T05:13:01.000+0000"
				},
				{
					"id": "305426",
					"author": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"body": "So frustrating. Unbelievable  ",
					"updateAuthor": {
						"name": "williamdiaztv",
						"key": "williamdiaztv",
						"displayName": "William Diaz",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2014-05-18T05:28:24.000+0000",
					"updated": "2014-05-18T05:28:24.000+0000"
				}
			],
			"maxResults": 19,
			"total": 19,
			"startAt": 0
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	}
}