{ "id": "140209", "key": "AC-1449", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2015-09-29T01:02:52.000+0000", "created": "2014-11-22T21:19:48.000+0000", "labels": [ "defect" ], "versions": [], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2016-03-08T07:37:53.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "I am new to Titanium Studio. Installed latest titanium studio and latest node.js\r\n\r\nWhen I launch the studio, it is crashing for unknown reason. I don't see any error begin displayed.\r\n\r\nLet me know if you need any additional information.\r\n\r\nThanks,\r\nSai.", "attachment": [ { "id": "52860", "filename": "ti_info.txt", "author": { "name": "sai_375@yahoo.co.in", "key": "sai_375@yahoo.co.in", "displayName": "Sai Talasila", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-11-27T02:44:11.000+0000", "size": 13835, "mimeType": "text/plain" } ], "flagged": false, "summary": "Titanium Studio crashes on launch", "creator": { "name": "sai_375@yahoo.co.in", "key": "sai_375@yahoo.co.in", "displayName": "Sai Talasila", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "sai_375@yahoo.co.in", "key": "sai_375@yahoo.co.in", "displayName": "Sai Talasila", "active": true, "timeZone": "America/Los_Angeles" }, "environment": "Ubuntu trusty", "comment": { "comments": [ { "id": "333353", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Hi,\r\n\r\nFirst of all, please make sure you follow all the instruction in doc [http://docs.appcelerator.com/platform/latest/#!/guide/Installation_and_Configuration].\r\n\r\nThen, If the problem still there, try to run \"ti info\" in Terminal, then provide all out to us. That will be helpful to address the problem.\r\n\r\nThanks,", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-11-24T01:07:32.000+0000", "updated": "2014-11-24T01:07:32.000+0000" }, { "id": "333962", "author": { "name": "sai_375@yahoo.co.in", "key": "sai_375@yahoo.co.in", "displayName": "Sai Talasila", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hi Liang,\r\n\r\n I followed all the steps listed in the configuration. Still I face the sme issue. Please find the requested information attached.\r\n\r\nLet me know if you need any additional information.\r\n\r\nThanks,\r\nSai Talasila.\r\n \r\n\r\n", "updateAuthor": { "name": "sai_375@yahoo.co.in", "key": "sai_375@yahoo.co.in", "displayName": "Sai Talasila", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-11-26T23:19:48.000+0000", "updated": "2014-11-26T23:19:48.000+0000" }, { "id": "333975", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Hi Sai,\r\n\r\nBased on your ti information, the root cause if JDK. There is a way may help you: \r\n1.Uninstall your current JDK, reinstall it again.\r\n3.Set the JAVA_HOME must point to the JDK and not the JRE (Java Runtime Environment). Make sure Titanium can find you JDK.\r\n\r\nRegards,\r\nShuo\r\n\r\n", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-11-27T00:49:53.000+0000", "updated": "2014-11-27T00:49:53.000+0000" }, { "id": "333979", "author": { "name": "sai_375@yahoo.co.in", "key": "sai_375@yahoo.co.in", "displayName": "Sai Talasila", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hi Shuo,\r\n JAVA_HOME is now pointing to JDK. I am still seeing the same error. Here is the output of \"ti info\" after installing the JDK.\r\n\r\nThanks,\r\nSai.", "updateAuthor": { "name": "sai_375@yahoo.co.in", "key": "sai_375@yahoo.co.in", "displayName": "Sai Talasila", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-11-27T02:42:47.000+0000", "updated": "2014-11-27T02:42:47.000+0000" }, { "id": "334110", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Hi,\r\n\r\nPlease run \"ti setup check\" for advanced investigation, also make sure your JDK is 32 bit.\r\n\r\nRegards,\r\nShuo", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-12-01T11:39:18.000+0000", "updated": "2014-12-01T11:39:18.000+0000" }, { "id": "361645", "author": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "body": "Hello,\r\n\r\nUse Appcelerator studio as Titanium is obsolete. Follow the instruction [here|https://web.appcelerator.com/product/studio] to download the latest Appcelerator studio. Also, follow the instruction [here|https://web.appcelerator.com/product/cli] to install CLI, SDK. Hope this helps. Thanks.", "updateAuthor": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2015-08-29T06:33:09.000+0000", "updated": "2015-09-29T01:02:34.000+0000" } ], "maxResults": 6, "total": 6, "startAt": 0 } } }