{
	"id": "148422",
	"key": "AC-148",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "8",
			"description": "",
			"name": "Needs more info"
		},
		"resolutiondate": "2015-11-13T19:29:34.000+0000",
		"created": "2015-06-02T13:30:05.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2015-11-13T19:29:34.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14552",
				"name": "Appcelerator CLI",
				"description": "Please enter tickets related to Tooling and the CLI here"
			}
		],
		"description": "After installing appcelerator through npm, when I run `appc setup`, I get this error: \"Download server is not currently available. Please re-try your install again in a few moments. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.\"",
		"attachment": [],
		"flagged": false,
		"summary": "CLI 4.0.0 returning error",
		"creator": {
			"name": "rpiwetz",
			"key": "rpiwetz",
			"displayName": "Ron Piwetz",
			"active": true,
			"timeZone": "America/Chicago"
		},
		"subtasks": [],
		"reporter": {
			"name": "rpiwetz",
			"key": "rpiwetz",
			"displayName": "Ron Piwetz",
			"active": true,
			"timeZone": "America/Chicago"
		},
		"environment": "CLI 4.0.0, Windows 7, NPM 2.9.1, Node 0.10.38, Behind a proxy server",
		"comment": {
			"comments": [
				{
					"id": "354094",
					"author": {
						"name": "rpiwetz",
						"key": "rpiwetz",
						"displayName": "Ron Piwetz",
						"active": true,
						"timeZone": "America/Chicago"
					},
					"body": "I uninstalled all of my npm packages, uninstalled Appcelerator Studio, uninstalled node.js.\r\n\r\nInstalled Node.js 0.12.4, updated to npm 2.11.0, installed the appcelerator package, ran `appc setup`, same error.",
					"updateAuthor": {
						"name": "rpiwetz",
						"key": "rpiwetz",
						"displayName": "Ron Piwetz",
						"active": true,
						"timeZone": "America/Chicago"
					},
					"created": "2015-06-02T15:14:04.000+0000",
					"updated": "2015-06-02T15:14:04.000+0000"
				},
				{
					"id": "354141",
					"author": {
						"name": "ingo",
						"key": "ingo",
						"displayName": "Ingo Muschenetz",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "[~rpiwetz] Could you please try the steps here http://docs.appcelerator.com/platform/latest/#!/guide/Appcelerator_CLI_Troubleshooting-section-43299941_AppceleratorCLITroubleshooting-SubmittingaBug and attach the log file you have? Are you perhaps behind a proxy?",
					"updateAuthor": {
						"name": "ingo",
						"key": "ingo",
						"displayName": "Ingo Muschenetz",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2015-06-02T20:00:02.000+0000",
					"updated": "2015-06-02T20:00:02.000+0000"
				},
				{
					"id": "354227",
					"author": {
						"name": "rpiwetz",
						"key": "rpiwetz",
						"displayName": "Ron Piwetz",
						"active": true,
						"timeZone": "America/Chicago"
					},
					"body": "As I suspected...the proxy is not set, so I get many of these errors:\r\nD:\\test>cmd /C \"set DEBUG=* && appc use -l trace\" > log.txt\r\n  appc:bin install bin is undefined +0ms\r\n  appc:bin main subcommand use +5ms\r\n  appc:use use called with args [ 'use' ], getLatest=0 +2ms\r\n  appc:util request {\"url\":{\"protocol\":\"https:\",\"slashes\":true,\"auth\":null,\"host\r\n\":\"software.appcelerator.com\",\"port\":443,\"hostname\":\"software.appcelerator.com\",\r\n\"hash\":null,\"search\":null,\"query\":null,\"pathname\":\"/api/appc/list\",\"path\":\"/api/\r\nappc/list\",\"href\":\"https://software.appcelerator.com/api/appc/list\"},\"proxy\":\"\",\r\n\"headers\":{\"user-agent\":\"Appcelerator CLI/4.0.0 (win32)\",\"host\":\"software.appcel\r\nerator.com\"}} +182ms\r\n  appc:util request error +98ms { [Error: read ECONNRESET] code: 'ECONNRESET', e\r\nrrno: 'ECONNRESET', syscall: 'read' }\r\n\r\nHow do I set the proxy when I can't run 'appc config'?",
					"updateAuthor": {
						"name": "rpiwetz",
						"key": "rpiwetz",
						"displayName": "Ron Piwetz",
						"active": true,
						"timeZone": "America/Chicago"
					},
					"created": "2015-06-03T14:47:58.000+0000",
					"updated": "2015-06-03T14:47:58.000+0000"
				},
				{
					"id": "354233",
					"author": {
						"name": "pinnamuri",
						"key": "pinnamuri",
						"displayName": "Praveen Innamuri",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "[~rpiwetz] Can you run {{https://software.appcelerator.com/api/appc/list}} in the browser and see whether you are getting the correct response ? If not, then I believe your machine is not reachable to the endpoint, either due to firewall or network issues. We realized that it is a issue to set the config when the core packages are not yet installed. As a workaround, can you copy the below snippet (replace with your proxy server) in to your [HOME_DIR]\\.appcelerator\\appc-cli.json (for ex: {{C:\\Users\\<user>\\.appcelerator\\appc-cli.json}}).\r\n\r\n{code}\r\n{\r\n  \"proxyServer\": \"http://proxy.com\"\r\n}\r\n{code}",
					"updateAuthor": {
						"name": "pinnamuri",
						"key": "pinnamuri",
						"displayName": "Praveen Innamuri",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2015-06-03T15:41:56.000+0000",
					"updated": "2015-06-03T15:42:39.000+0000"
				},
				{
					"id": "354234",
					"author": {
						"name": "rpiwetz",
						"key": "rpiwetz",
						"displayName": "Ron Piwetz",
						"active": true,
						"timeZone": "America/Chicago"
					},
					"body": "had just figured this out and was about to post it here.  I am now receiving a self-signed cert error, but will keep working with support to get that solved.\r\n\r\nThank you!!",
					"updateAuthor": {
						"name": "rpiwetz",
						"key": "rpiwetz",
						"displayName": "Ron Piwetz",
						"active": true,
						"timeZone": "America/Chicago"
					},
					"created": "2015-06-03T15:44:11.000+0000",
					"updated": "2015-06-03T15:44:11.000+0000"
				},
				{
					"id": "364034",
					"author": {
						"name": "rmitro",
						"key": "rmitro",
						"displayName": "Rakhi Mitro",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Not sure if this is still an issue for you. Please follow the steps below and let us know.\r\n\r\n1)For *\"cert untrusted*\" you might try updating Node away from 0.10.34 (0.10.37 works) as there was a bug with that version of Node.\r\n2)If NPM or node install fails, check permissions on install locations. If you ARE behind a proxy, you should install the NPM portion of the Appcelerator CLI, then run this command on Mac: *HTTP_PROXY=http://proxy.com:port appc use latest*. \r\nOnce again, please insert your proxy server and port information. If you use \"https\", then substitute that in place of \"http\" and \"HTTP\" in the commands above.\r\n\r\nThanks",
					"updateAuthor": {
						"name": "shossain",
						"key": "shossain",
						"displayName": "Shak Hossain",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2015-09-16T05:08:44.000+0000",
					"updated": "2015-11-13T19:29:22.000+0000"
				}
			],
			"maxResults": 8,
			"total": 8,
			"startAt": 0
		}
	}
}