Titanium JIRA Archive
Appcelerator Community (AC)

[AC-1541] crash report on play store

GitHub Issuen/a
TypeBug
Priorityn/a
StatusClosed
ResolutionNeeds more info
Resolution Date2015-01-20T06:00:02.000+0000
Affected Version/sn/a
Fix Version/sn/a
ComponentsTitanium SDK & CLI
Labelsandroid
ReporterSilambarasan Raman
AssigneeMauro Parra-Miranda
Created2015-01-12T10:38:38.000+0000
Updated2016-03-08T07:38:00.000+0000

Description

Hi All, I am getting below crash report on my play store account, And it seems to be related with external module does not load on that particular device, But on my Android device its working fine. java.lang.UnsatisfiedLinkError: Couldn't load ti.imagefactory from loader dalvik.system.PathClassLoader[DexPathList[[zip file "/data/app/com.xxx.appname-1.apk"],nativeLibraryDirectories=[/data/app-lib/com.xxx.appname-1, /vendor/lib, /system/lib, /system/lib/arm]]]: findLibrary returned null at java.lang.Runtime.loadLibrary(Runtime.java:358) at java.lang.System.loadLibrary(System.java:526) at org.appcelerator.kroll.runtime.v8.V8Runtime.loadExternalModules(V8Runtime.java:123) at org.appcelerator.kroll.runtime.v8.V8Runtime.initRuntime(V8Runtime.java:90) at org.appcelerator.kroll.KrollRuntime.doInit(KrollRuntime.java:185) at org.appcelerator.kroll.KrollRuntime$KrollRuntimeThread.run(KrollRuntime.java:109) And i can see the .so file on our project folder. So not sure why that device getting that issue. I assume Below is the Forum question related with this. http://developer.appcelerator.com/question/147484/android-crash-javalangunsatisfiedlinkerror-couldnt-load-stlportshared

Comments

  1. Mauro Parra-Miranda 2015-01-13

    Hello! Do you have the crashlog? Does this happen in which model of android? Does it happens in x86 based android devices? Best Regards
  2. Silambarasan Raman 2015-01-14

    Hi Mauro Parra-Miranda I don't have any crash log, Since i got the below Stack trace from my google console account. java.lang.UnsatisfiedLinkError: Couldn't load ti.imagefactory from loader dalvik.system.PathClassLoader[DexPathList[[zip file "/data/app/com.xxx.appname-1.apk"],nativeLibraryDirectories=[/data/app-lib/com.xxx.appname-1, /vendor/lib, /system/lib, /system/lib/arm]]]: findLibrary returned null at java.lang.Runtime.loadLibrary(Runtime.java:358) at java.lang.System.loadLibrary(System.java:526) at org.appcelerator.kroll.runtime.v8.V8Runtime.loadExternalModules(V8Runtime.java:123) at org.appcelerator.kroll.runtime.v8.V8Runtime.initRuntime(V8Runtime.java:90) at org.appcelerator.kroll.KrollRuntime.doInit(KrollRuntime.java:185) at org.appcelerator.kroll.KrollRuntime$KrollRuntimeThread.run(KrollRuntime.java:109) And below is the device details on the crash report, I can't find that device arch type Android version : Android 4.4 Device : A1-830 (ducati)
  3. Mauro Parra-Miranda 2015-01-14

    Hello [~simbu]: - Yes, it's an x86 device, check this - http://www.gsmarena.com/acer_iconia_a1_830-5930.php Likely the reason for that is the module doesn't have support for x86. Please report this on the module's support page. Best Regards
  4. Silambarasan Raman 2015-01-14

    Hi Mauro Parra-Miranda, I am using your appcelerator's image factory only. https://marketplace.appcelerator.com/apps/4973?2053123403&restoreSearch=true#!support So can you please contact your team, Also i have emailed to your support team marketplace-support@appcelerator.com
  5. Sean Snyder 2015-01-14

    hi Mauro What is the best way to get the crash logs exactly?
  6. Mauro Parra-Miranda 2015-01-20

    Hello [~supasnyder]: You would be need to use solutions like crittercism, only included in Appcelerator Platform. Best Regards
  7. Mauro Parra-Miranda 2015-01-20

    This will be reported in the module's support section at the marketplace.

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