{
	"id": "142660",
	"key": "AC-1541",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "8",
			"description": "",
			"name": "Needs more info"
		},
		"resolutiondate": "2015-01-20T06:00:02.000+0000",
		"created": "2015-01-12T10:38:38.000+0000",
		"labels": [
			"android"
		],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "mpmiranda",
			"key": "mpmiranda",
			"displayName": "Mauro Parra-Miranda",
			"active": true,
			"timeZone": "America/Mexico_City"
		},
		"updated": "2016-03-08T07:38:00.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14548",
				"name": "Titanium SDK & CLI",
				"description": "Please enter tickets related to the MobileSDK here."
			}
		],
		"description": "Hi All,\r\n\r\nI am getting below crash report on my play store account, And it seems to be related with external module does not load on that particular device, But on my Android device its working fine.\r\n\r\njava.lang.UnsatisfiedLinkError: Couldn't load ti.imagefactory from loader dalvik.system.PathClassLoader[DexPathList[[zip file \"/data/app/com.xxx.appname-1.apk\"],nativeLibraryDirectories=[/data/app-lib/com.xxx.appname-1, /vendor/lib, /system/lib, /system/lib/arm]]]: findLibrary returned null\r\nat java.lang.Runtime.loadLibrary(Runtime.java:358)\r\nat java.lang.System.loadLibrary(System.java:526)\r\nat org.appcelerator.kroll.runtime.v8.V8Runtime.loadExternalModules(V8Runtime.java:123)\r\nat org.appcelerator.kroll.runtime.v8.V8Runtime.initRuntime(V8Runtime.java:90)\r\nat org.appcelerator.kroll.KrollRuntime.doInit(KrollRuntime.java:185)\r\nat org.appcelerator.kroll.KrollRuntime$KrollRuntimeThread.run(KrollRuntime.java:109)\r\n\r\nAnd i can see the .so file on our project folder. So not sure why that device getting that issue.\r\n\r\nI assume Below is the Forum question related with this.\r\nhttp://developer.appcelerator.com/question/147484/android-crash-javalangunsatisfiedlinkerror-couldnt-load-stlportshared\r\n\r\n\r\n",
		"attachment": [],
		"flagged": false,
		"summary": "crash report on play store",
		"creator": {
			"name": "simbu",
			"key": "simbu",
			"displayName": "Silambarasan Raman",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"subtasks": [],
		"reporter": {
			"name": "simbu",
			"key": "simbu",
			"displayName": "Silambarasan Raman",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"environment": "android",
		"comment": {
			"comments": [
				{
					"id": "338908",
					"author": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"body": "Hello!\r\n\r\nDo you have the crashlog? Does this happen in which model of android? Does it happens in x86 based android devices?\r\n\r\nBest Regards",
					"updateAuthor": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"created": "2015-01-13T18:37:25.000+0000",
					"updated": "2015-01-13T18:37:25.000+0000"
				},
				{
					"id": "338999",
					"author": {
						"name": "simbu",
						"key": "simbu",
						"displayName": "Silambarasan Raman",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "Hi Mauro Parra-Miranda\r\n\r\nI don't have any crash log, Since i got the below Stack trace from my google console account.\r\n\r\njava.lang.UnsatisfiedLinkError: Couldn't load ti.imagefactory from loader dalvik.system.PathClassLoader[DexPathList[[zip file \"/data/app/com.xxx.appname-1.apk\"],nativeLibraryDirectories=[/data/app-lib/com.xxx.appname-1, /vendor/lib, /system/lib, /system/lib/arm]]]: findLibrary returned null\r\nat java.lang.Runtime.loadLibrary(Runtime.java:358)\r\nat java.lang.System.loadLibrary(System.java:526)\r\nat org.appcelerator.kroll.runtime.v8.V8Runtime.loadExternalModules(V8Runtime.java:123)\r\nat org.appcelerator.kroll.runtime.v8.V8Runtime.initRuntime(V8Runtime.java:90)\r\nat org.appcelerator.kroll.KrollRuntime.doInit(KrollRuntime.java:185)\r\nat org.appcelerator.kroll.KrollRuntime$KrollRuntimeThread.run(KrollRuntime.java:109)\r\n\r\nAnd below is the device details on the crash report, I can't find that device arch type\r\nAndroid version : Android 4.4\r\nDevice  :  A1-830 (ducati)",
					"updateAuthor": {
						"name": "simbu",
						"key": "simbu",
						"displayName": "Silambarasan Raman",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2015-01-14T05:19:16.000+0000",
					"updated": "2015-01-14T05:19:16.000+0000"
				},
				{
					"id": "339012",
					"author": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"body": "Hello [~simbu]:\r\n\r\n- Yes, it's an x86 device, check this - http://www.gsmarena.com/acer_iconia_a1_830-5930.php \r\n\r\nLikely the reason for that is the module doesn't have support for x86. \r\n\r\nPlease report this on the module's support page. \r\n\r\nBest Regards",
					"updateAuthor": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"created": "2015-01-14T08:25:15.000+0000",
					"updated": "2015-01-14T08:25:15.000+0000"
				},
				{
					"id": "339019",
					"author": {
						"name": "simbu",
						"key": "simbu",
						"displayName": "Silambarasan Raman",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "Hi Mauro Parra-Miranda,\r\n\r\nI am using your appcelerator's image factory only.\r\nhttps://marketplace.appcelerator.com/apps/4973?2053123403&restoreSearch=true#!support\r\n\r\nSo can you please contact your team, Also i have emailed to your support team\r\nmarketplace-support@appcelerator.com",
					"updateAuthor": {
						"name": "simbu",
						"key": "simbu",
						"displayName": "Silambarasan Raman",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2015-01-14T09:19:42.000+0000",
					"updated": "2015-01-14T09:19:42.000+0000"
				},
				{
					"id": "339045",
					"author": {
						"name": "supasnyder",
						"key": "supasnyder",
						"displayName": "Sean Snyder",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "hi Mauro\r\n\r\nWhat is the best way to get the crash logs exactly?",
					"updateAuthor": {
						"name": "supasnyder",
						"key": "supasnyder",
						"displayName": "Sean Snyder",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2015-01-14T16:45:45.000+0000",
					"updated": "2015-01-14T16:45:45.000+0000"
				},
				{
					"id": "339846",
					"author": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"body": "Hello [~supasnyder]: \r\n\r\nYou would be need to use solutions like crittercism, only included in Appcelerator Platform. \r\n\r\nBest Regards",
					"updateAuthor": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"created": "2015-01-20T05:59:38.000+0000",
					"updated": "2015-01-20T05:59:38.000+0000"
				},
				{
					"id": "339847",
					"author": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"body": "This will be reported in the module's support section at the marketplace. ",
					"updateAuthor": {
						"name": "mpmiranda",
						"key": "mpmiranda",
						"displayName": "Mauro Parra-Miranda",
						"active": true,
						"timeZone": "America/Mexico_City"
					},
					"created": "2015-01-20T06:00:02.000+0000",
					"updated": "2015-01-20T06:00:02.000+0000"
				}
			],
			"maxResults": 7,
			"total": 7,
			"startAt": 0
		}
	}
}