{ "id": "128945", "key": "AC-1647", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "5", "description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.", "name": "Cannot Reproduce" }, "resolutiondate": "2014-04-28T04:52:36.000+0000", "created": "2014-04-11T21:04:17.000+0000", "labels": [], "versions": [], "issuelinks": [], "assignee": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "updated": "2016-03-08T07:38:08.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "h3. Steps to Reproduce\nInstalled upgrade to 3.2 master\nUpdated Xcode\nAsks for Mac password\nfails to save user and won't install update\nLog: !ENTRY com.appcelerator.titanium.core 4 0 2012-04-23 11:42:11.767\n!MESSAGE (Build 1.0.7.1328807407) [ERROR] Failed to save the signed-in user\n!STACK 0\n\nh3. Actual Result\nError Installing\n\n!ENTRY com.appcelerator.titanium.core 4 0 2012-04-23 11:42:11.767\n!MESSAGE (Build 1.0.7.1328807407) [ERROR] Failed to save the signed-in user\n!STACK 0\n\nh3. Expected Result\nInstalled", "attachment": [ { "id": "47276", "filename": ".log", "author": { "name": "psheth", "key": "psheth", "displayName": "Prashant Sheth", "active": true, "timeZone": "America/Chicago" }, "created": "2014-04-11T21:04:19.000+0000", "size": 195577, "mimeType": "text/plain" }, { "id": "47277", "filename": "diagnostic1007387964287070080.log", "author": { "name": "psheth", "key": "psheth", "displayName": "Prashant Sheth", "active": true, "timeZone": "America/Chicago" }, "created": "2014-04-11T21:04:22.000+0000", "size": 3555, "mimeType": "text/plain" } ], "flagged": false, "summary": "Can't Install Any CLI or other updates with 3.2", "creator": { "name": "psheth", "key": "psheth", "displayName": "Prashant Sheth", "active": true, "timeZone": "America/Chicago" }, "subtasks": [], "reporter": { "name": "psheth", "key": "psheth", "displayName": "Prashant Sheth", "active": true, "timeZone": "America/Chicago" }, "environment": "Titanium Studio 3.2.1", "comment": { "comments": [ { "id": "301220", "author": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "body": "You should be able to resolve this issue by deleting the secure storage from Studio.\n\nPreferences -> General -> Security -> Secure Storage.\nIn the Contents tab, select the '[Default Secure Storage]' item in the list and delete it.\nRestart Studio.\nSince the secure storage contents are deleted, Studio will prompt for user and password during startup. Restart again.", "updateAuthor": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-04-17T06:38:48.000+0000", "updated": "2014-04-17T06:38:48.000+0000" }, { "id": "302136", "author": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Please let us know if you were able to resolve this issue with the above work around.", "updateAuthor": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-04-23T04:59:29.000+0000", "updated": "2014-04-23T04:59:29.000+0000" }, { "id": "302653", "author": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Resolving this ticket as we have not heard back from the reporter but we would be happy to reopen the ticket if issue persists.", "updateAuthor": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-04-28T04:52:36.000+0000", "updated": "2014-04-28T04:52:36.000+0000" } ], "maxResults": 3, "total": 3, "startAt": 0 } } }