{ "id": "128277", "key": "AC-1687", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "11", "description": "Is not a bug in our product", "name": "Not Our Bug" }, "resolutiondate": "2014-05-12T04:37:37.000+0000", "created": "2014-03-27T15:04:26.000+0000", "labels": [ "cloud", "password", "reset" ], "versions": [], "issuelinks": [], "assignee": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "updated": "2016-03-08T07:38:10.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "Hello, I am trying to activate password reset system of my app. Both Titanium user component and user panel on the cloud not sending password reset emails. On mobile app I get response 200 but no emails received. On settings page of cloud while saving my SMTP information, test email received succesfully.", "attachment": [], "flagged": false, "summary": "Cloud user password reset function not working", "creator": { "name": "programlama@akinsoft.com.tr", "key": "programlama@akinsoft.com.tr", "displayName": "Ercan POLAT", "active": true, "timeZone": "Europe/Helsinki" }, "subtasks": [], "reporter": { "name": "programlama@akinsoft.com.tr", "key": "programlama@akinsoft.com.tr", "displayName": "Ercan POLAT", "active": true, "timeZone": "Europe/Helsinki" }, "environment": null, "comment": { "comments": [ { "id": "299115", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Hi,\n\nCan you show me your SMTP configuration, in order to make more tests with it.", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-03-28T03:16:34.000+0000", "updated": "2014-03-28T03:16:34.000+0000" }, { "id": "299116", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "And Can you tell me which platform do you use for your app, community or enterprise?", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-03-28T03:18:34.000+0000", "updated": "2014-03-28T03:18:34.000+0000" }, { "id": "299143", "author": { "name": "programlama@akinsoft.com.tr", "key": "programlama@akinsoft.com.tr", "displayName": "Ercan POLAT", "active": true, "timeZone": "Europe/Helsinki" }, "body": "I am using Community. If you can provide me your personal email, I can send you my SMTP server info and some screenshot.", "updateAuthor": { "name": "programlama@akinsoft.com.tr", "key": "programlama@akinsoft.com.tr", "displayName": "Ercan POLAT", "active": true, "timeZone": "Europe/Helsinki" }, "created": "2014-03-28T14:49:29.000+0000", "updated": "2014-03-28T14:49:29.000+0000" }, { "id": "299281", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Hi, my email is sliang@appcelerator.com.", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-03-31T00:37:27.000+0000", "updated": "2014-03-31T00:37:27.000+0000" }, { "id": "300163", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Please let me know if you still have that problem or if yes, email me about your SMTP configuration. ", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-04-08T00:28:52.000+0000", "updated": "2014-04-08T00:28:52.000+0000" }, { "id": "300164", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Please let me know if you still have that problem or if yes, email me about your SMTP configuration. ", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-04-08T00:31:16.000+0000", "updated": "2014-04-08T00:31:16.000+0000" }, { "id": "300490", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Just read your email, please try to set SMTP configuration like following:\n\n Username : programlama@akinsoft.com.tr\n Password : ***** (your password)\n TLS : True\n SMTP Address : mail.akinsoft.com.tr\n Port : 587\n Domain : www.akinsoft.com.tr\n Authentication : login\n Set Default Sender : False\n Test Mode : False\n\n(some times if your setting is a little bit wrong, but you still can receive the verify email, but other email doesn't work)\n\nIf you can't make it work after changing the configuration, please email me the full setting(include password), in order to test it by me.", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-04-10T14:41:01.000+0000", "updated": "2014-04-10T14:41:01.000+0000" }, { "id": "303630", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "As there is no any response from you for one month, I will consider this problem has been fixed. I will close this ticket.", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-05-06T09:28:19.000+0000", "updated": "2014-05-06T09:28:19.000+0000" }, { "id": "304314", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "I thinks it is not our bug. Just setting problem.", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2014-05-12T04:37:37.000+0000", "updated": "2014-05-12T04:37:37.000+0000" } ], "maxResults": 10, "total": 10, "startAt": 0 } } }