{ "id": "123967", "key": "AC-1863", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "5", "description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.", "name": "Cannot Reproduce" }, "resolutiondate": "2014-01-06T05:57:04.000+0000", "created": "2013-12-18T09:37:43.000+0000", "labels": [ "android" ], "versions": [], "issuelinks": [], "assignee": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "updated": "2016-03-08T07:40:46.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14550", "name": "Appcelerator Modules", "description": "Please enter tickets related to Modules here." } ], "description": "This error only occurs on the Samsung Galaxy Tab S3. Unfortunately it's a very popular device.\r\n\r\nIf I include the Ti.Paint module in my project and build for Android, I always get this error, and the app freezes on the loading screen. If I remove it, everything works fine:\r\n\r\n12-18 09:35:11.180: E/TiApplication(5340): (KrollRuntimeThread) [98,120] Sending event: exception on thread: KrollRuntimeThread msg:java.lang.UnsatisfiedLinkError: Couldn't load ti.paint from loader dalvik.system.PathClassLoader[dexPath=/data/app/uk.co.snagr.snagrmobile-1.apk,libraryPath=/data/app-lib/uk.co.snagr.snagrmobile-1]: findLibrary returned null; Titanium 3.1.3,2013/09/18 12:01,222f4d1\r\n12-18 09:35:11.180: E/TiApplication(5340): java.lang.UnsatisfiedLinkError: Couldn't load ti.paint from loader dalvik.system.PathClassLoader[dexPath=/data/app/uk.co.snagr.snagrmobile-1.apk,libraryPath=/data/app-lib/uk.co.snagr.snagrmobile-1]: findLibrary returned null\r\n12-18 09:35:11.180: E/TiApplication(5340): \tat java.lang.Runtime.loadLibrary(Runtime.java:365)\r\n12-18 09:35:11.180: E/TiApplication(5340): \tat java.lang.System.loadLibrary(System.java:535)\r\n12-18 09:35:11.180: E/TiApplication(5340): \tat org.appcelerator.kroll.runtime.v8.V8Runtime.loadExternalModules(V8Runtime.java:114)\r\n12-18 09:35:11.180: E/TiApplication(5340): \tat org.appcelerator.kroll.runtime.v8.V8Runtime.initRuntime(V8Runtime.java:81)\r\n12-18 09:35:11.180: E/TiApplication(5340): \tat org.appcelerator.kroll.KrollRuntime.doInit(KrollRuntime.java:175)\r\n12-18 09:35:11.180: E/TiApplication(5340): \tat org.appcelerator.kroll.KrollRuntime$KrollRuntimeThread.run(KrollRuntime.java:109)\r\n", "attachment": [], "flagged": false, "summary": "Ti.Paint UnsatisfiedLinkError: Couldn't load ti.paint from loader dalvik.system.PathClassLoader", "creator": { "name": "mark.henderson@snagr.co.uk", "key": "mark.henderson@snagr.co.uk", "displayName": "Mark Henderson", "active": true, "timeZone": "Europe/London" }, "subtasks": [], "reporter": { "name": "mark.henderson@snagr.co.uk", "key": "mark.henderson@snagr.co.uk", "displayName": "Mark Henderson", "active": true, "timeZone": "Europe/London" }, "environment": "Android, Samsung Galaxy Tab S3", "comment": { "comments": [ { "id": "285000", "author": { "name": "mark.henderson@snagr.co.uk", "key": "mark.henderson@snagr.co.uk", "displayName": "Mark Henderson", "active": true, "timeZone": "Europe/London" }, "body": "This module works fine on all other Android devices I have tested it on. But many of my clients have this device and were complaining that the app just freezes. It's this module that causes the freeze. But it's a very important component of my app.\n\nThe Samsung Galaxy S3 must have a different hardware architecture to most other Android devices, unfortunately I don't understand the differences.", "updateAuthor": { "name": "mark.henderson@snagr.co.uk", "key": "mark.henderson@snagr.co.uk", "displayName": "Mark Henderson", "active": true, "timeZone": "Europe/London" }, "created": "2013-12-18T09:39:07.000+0000", "updated": "2013-12-18T09:39:07.000+0000" }, { "id": "285831", "author": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Mark - Can you reproduce this issue on S3 tablet with a simple test case that links with Ti.Paint module? We need a simple test case to troubleshoot this issue as the call stack does not provide much information in this case.", "updateAuthor": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2013-12-26T07:09:22.000+0000", "updated": "2013-12-26T07:09:22.000+0000" }, { "id": "286722", "author": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Resolving this ticket as we have not been able to reproduce the issue and we have not received the requested information from the reporter. We would be happy to reopen the ticket and investigate it further if you can provide the requested simple test case.", "updateAuthor": { "name": "ragrawal", "key": "ragrawal", "displayName": "Ritu Agrawal", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2014-01-06T05:57:04.000+0000", "updated": "2014-01-06T05:57:04.000+0000" } ], "maxResults": 3, "total": 3, "startAt": 0 } } }