{
	"id": "149436",
	"key": "AC-198",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "7",
			"description": "",
			"name": "Invalid"
		},
		"resolutiondate": "2015-11-07T17:34:51.000+0000",
		"created": "2015-07-04T14:43:37.000+0000",
		"labels": [
			"android",
			"ios"
		],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2015-11-07T17:34:51.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			}
		],
		"description": "I am trying to set up my Appcelerator Studio 4.0.1. I am not able to set IOS SDK and Android SDK.\r\nLatest version installed shows \"unknown\". In Studio preferances it shows \"[Android SDK Home] No Android SDKs were found under the specified SDK location\".\r\n\r\nI tried command appc setup and below message gets displayed\r\n\r\nFinding latest version ...|\r\n{color:red}Server responded with unexpected error: Error connecting to download server at software.appcelerator.com (not found). Make sure you are online.. Please re-try your install again. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.{color}\r\n$ DEBUG=* appc setup\r\n  appc:bin install bin is 'install/4.0.1/package/bin/appc' +0ms\r\n  appc:bin main subcommand setup +2ms\r\n  appc:bin main setup found +0ms\r\n  appc:bin main - !installBin or couldn't find it null +0ms\r\n  appc:install preflight checks, is this windows? 0 +1ms\r\n  appc:install home directory located at /Users/gepadmin +0ms\r\n  appc:install install, wantVersion: , url: https://software.appcelerator.com/api/appc/install/, bin:  +90ms\r\n  appc:download download start, quiet 0, banner 1 +1ms\r\n  appc:download download called with arguments: { '0': false, '1': false, '2': '', '3': '/var/folders/7h/lvxb9v5j7mg872wgzz1g3mnw0000gn/T/appc-1436019550567.tar.gz', '4': { _writableState: { highWaterMark: 16384, objectMode: false, needDrain: false, ending: false, ended: false, finished: false, decodeStrings: true, defaultEncoding: 'utf8', length: 0, writing: false, sync: true, bufferProcessing: false, onwrite: [Function], writecb: null, writelen: 0, buffer: [], errorEmitted: false }, writable: true, domain: null, _events: { finish: [Object] }, _maxListeners: 10, path: '/var/folders/7h/lvxb9v5j7mg872wgzz1g3mnw0000gn/T/appc-1436019550567.tar.gz', fd: null, flags: 'w', mode: 438, start: undefined, pos: undefined, bytesWritten: 0 }, '5': 'https://software.appcelerator.com/api/appc/install/', '6': [Function], '7': false } +1ms\r\nFinding latest version ...  appc:util request {\"url\":{\"protocol\":\"https:\",\"slashes\":true,\"auth\":null,\"host\":\"software.appcelerator.com\",\"port\":443,\"hostname\":\"software.appcelerator.com\",\"hash\":null,\"search\":null,\"query\":null,\"pathname\":\"/api/appc/install/\",\"path\":\"/api/appc/install/\",\"href\":\"https://software.appcelerator.com/api/appc/install/\"},\"headers\":{\"user-agent\":\"Appcelerator CLI/4.0.1 (darwin)\",\"host\":\"software.appcelerator.com\"}} +142ms\r\n-  appc:util request error +22ms { [Error: getaddrinfo ENOTFOUND] code: 'ENOTFOUND', errno: 'ENOTFOUND', syscall: 'getaddrinfo' }\r\n  appc:download error from download was: { [Error: Error connecting to download server at software.appcelerator.com (not found). Make sure you are online.] code: 'ENOTFOUND' } +1ms\r\n  appc:error creating AppCError Server responded with unexpected error: Error connecting to download server at software.appcelerator.com (not found). Make sure you are online.. Please re-try your install again. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com., com.appcelerator.install.download.server.response.error +0ms\r\n  appc:util fail { [AppCError: Server responded with unexpected error: Error connecting to download server at software.appcelerator.com (not found). Make sure you are online.. Please re-try your install again. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.] id: 'com.appcelerator.install.download.server.response.error', name: 'AppCError', message: 'Server responded with unexpected error: Error connecting to download server at software.appcelerator.com (not found). Make sure you are online.. Please re-try your install again. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.' } +13ms\r\nAppCError: Server responded with unexpected error: Error connecting to download server at software.appcelerator.com (not found). Make sure you are online.. Please re-try your install again. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.\r\n    at Object.exports.createError (/usr/local/lib/node_modules/appcelerator/lib/error.js:142:10)\r\n    at /usr/local/lib/node_modules/appcelerator/lib/download.js:46:29\r\n    at Request.<anonymous> (/usr/local/lib/node_modules/appcelerator/lib/util.js:510:11)\r\n    at Request.emit (events.js:95:17)\r\n    at Request.onRequestError (/usr/local/lib/node_modules/appcelerator/node_modules/request/request.js:1025:8)\r\n    at ClientRequest.emit (events.js:95:17)\r\n    at CleartextStream.socketErrorListener (http.js:1548:9)\r\n    at CleartextStream.emit (events.js:95:17)\r\n    at Socket.onerror (tls.js:1456:17)\r\n    at Socket.emit (events.js:117:20)\r\n\r\nServer responded with unexpected error: Error connecting to download server at software.appcelerator.com (not found). Make sure you are online.. Please re-try your install again. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.\r\n",
		"attachment": [],
		"flagged": false,
		"summary": "appc setup issue",
		"creator": {
			"name": "pritidawda@gmail.com",
			"key": "pritidawda@gmail.com",
			"displayName": "PSD",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "pritidawda@gmail.com",
			"key": "pritidawda@gmail.com",
			"displayName": "PSD",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "Mac OS X version 10.10.3, node version is v0.10.37, CLI version 3.4.1",
		"comment": {
			"comments": [
				{
					"id": "356925",
					"author": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Have you posted your issue in the [Q&A community|https://developer.appcelerator.com/questions/]? I think the chance to get an answer from the community is better there.",
					"updateAuthor": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2015-07-04T21:14:43.000+0000",
					"updated": "2015-07-04T21:15:29.000+0000"
				},
				{
					"id": "369167",
					"author": {
						"name": "aislam",
						"key": "aislam",
						"displayName": "Aminul Islam",
						"active": false,
						"timeZone": "Etc/GMT-6"
					},
					"body": "Hi ,\r\nI tested the issue you reported. It looks like the feature \"appc setup\" in Appcelerator Studio is working fine for me. I tested this using the studio build: 4.3.3\r\nEnsure that you have latest Node.JS installed:  node --version .if not installed then you can download it from [here|https://web.appcelerator.com/product/cli]. I suggest you to check your network connection and proxy settings also.\r\nI also recommend you upgrade studio to the latest build and let us know if you get the error again.\r\n\r\nThanks",
					"updateAuthor": {
						"name": "aislam",
						"key": "aislam",
						"displayName": "Aminul Islam",
						"active": false,
						"timeZone": "Etc/GMT-6"
					},
					"created": "2015-11-06T07:12:11.000+0000",
					"updated": "2015-11-06T07:12:11.000+0000"
				}
			],
			"maxResults": 3,
			"total": 3,
			"startAt": 0
		}
	}
}