{
	"id": "124747",
	"key": "AC-2265",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "1",
			"description": "A fix for this issue is checked into the tree and tested.",
			"name": "Fixed"
		},
		"resolutiondate": "2014-01-19T08:44:31.000+0000",
		"created": "2014-01-13T21:20:32.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-03-08T07:41:16.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14550",
				"name": "Appcelerator Modules",
				"description": "Please enter tickets related to Modules here."
			}
		],
		"description": "We have purchased a module from the appcelerator market.\r\n<module version=\"1.0.1\">com.logicallabs.inappproducts</module>\r\n\r\nWe installed the module globally for all apps.\r\n\r\nWe include the module in 1 app and it works fine.\r\n\r\nWe then create a new app, empty project template, include the module and start the app. Then we receive the dreaded:\r\n\r\n\"License violation detected. Unlicensed module(s) detected.  You must be a subscriber to use one or more of the modules included with this project.. Please contact Appcelerator Support.\"\r\n\r\nEverything is done with 1 single user account at appcelerator, 1 installation of titanium on the same computer.\r\n\r\nSomething is VERY FISHY with the license validation... And we're getting really annoyed we cannot use the modules we have paid for, and the appcelerator support is nearly NON-EXISTING, we get no response whatsoever to our mails. Ever heard or some sort of support ticket system!?\r\n\r\nAnwyays, this issue is all over the net when googling it. Please fix your validation!",
		"attachment": [],
		"flagged": false,
		"summary": "Module: License violation error with com.logicallabs.inappproducts",
		"creator": {
			"name": "eminil",
			"key": "eminil",
			"displayName": "Emil",
			"active": true,
			"timeZone": "Europe/Berlin"
		},
		"subtasks": [],
		"reporter": {
			"name": "eminil",
			"key": "eminil",
			"displayName": "Emil",
			"active": true,
			"timeZone": "Europe/Berlin"
		},
		"environment": "Titanium sdk 3.2.0",
		"comment": {
			"comments": [
				{
					"id": "288056",
					"author": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "We are sorry that you are having an issue with module verification. Please provide us your user id and email address and we would troubleshoot the issue.",
					"updateAuthor": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-01-14T03:28:54.000+0000",
					"updated": "2014-01-14T03:28:54.000+0000"
				},
				{
					"id": "288331",
					"author": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "1 seat license means we can use it for more than 1 app right? With the same titanium account/user.",
					"updateAuthor": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2014-01-15T20:17:47.000+0000",
					"updated": "2014-01-15T20:17:47.000+0000"
				},
				{
					"id": "288333",
					"author": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Is there anyway for us to debug the license validation? So we can get more info on what is causing it?\n\nSee what data we are sending for the validation for example?",
					"updateAuthor": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2014-01-15T20:24:08.000+0000",
					"updated": "2014-01-15T20:24:08.000+0000"
				},
				{
					"id": "288337",
					"author": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Perhaps this has something to do with how our apps are made in our appcelerator account.\r\n\r\nLooking at the list at https://my.appcelerator.com/apps with \"All apps\" selected we see lots of our older apps having the \"titanium\" icon infront of them. (These apps are also cloud enabled btw). In these old apps, the module validation seems to work.\r\n\r\nIn the new app we have created, the icon infront of them in the list is a cloud icon. For these apps, the license validation seems to fail for the purchased modules...  What does this icon infront of the apps mean anyways and why is it different for the apps we have? They are all cloud enabled created within titanium studio.\r\n\r\nJust an observation...\r\n\r\nIn fact, for the app that is causing the validation errors, just changing the guid to another old app we have (with the titanium icon in the list) it works without any errors. So it seems new apps that we create somehow gets buggy in our appcelerator account?",
					"updateAuthor": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2014-01-15T20:38:03.000+0000",
					"updated": "2014-01-15T20:47:51.000+0000"
				},
				{
					"id": "288404",
					"author": {
						"name": "shossain",
						"key": "shossain",
						"displayName": "Shak Hossain",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi Emil,\n\nCan you please send me an email at shossain@appcelerator.com? Lets get into a WebEx session to review this further. Let me know what would be a good time for you to have a call.\n\nThanks,",
					"updateAuthor": {
						"name": "shossain",
						"key": "shossain",
						"displayName": "Shak Hossain",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-01-16T02:52:38.000+0000",
					"updated": "2014-01-16T02:52:38.000+0000"
				},
				{
					"id": "288513",
					"author": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "I did send a mail.",
					"updateAuthor": {
						"name": "eminil",
						"key": "eminil",
						"displayName": "Emil",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2014-01-16T19:54:35.000+0000",
					"updated": "2014-01-16T19:54:35.000+0000"
				},
				{
					"id": "288755",
					"author": {
						"name": "shossain",
						"key": "shossain",
						"displayName": "Shak Hossain",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Emil - Marking this resolved for now. Please send us email directly if you need any further help on the license part.",
					"updateAuthor": {
						"name": "shossain",
						"key": "shossain",
						"displayName": "Shak Hossain",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-01-19T08:44:23.000+0000",
					"updated": "2014-01-19T08:44:23.000+0000"
				}
			],
			"maxResults": 10,
			"total": 10,
			"startAt": 0
		}
	}
}