{ "id": "108551", "key": "AC-2646", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2013-01-25T17:27:02.000+0000", "created": "2013-01-25T11:09:32.000+0000", "labels": [ "login" ], "versions": [], "issuelinks": [], "assignee": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "updated": "2016-03-08T07:41:44.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14551", "name": "Studio", "description": "Please enter tickets related to Titanium Studio here." } ], "description": "I can't logon to titanium studio. I'm using windows 7 64 bit and i have correctly installed the Titanium IDE. When i try to launch the ide i receive a error message which say \"error with the login server see the troubleshotting for details\"\r\n\r\nDo you have problem with the authentication server?", "attachment": [], "flagged": false, "summary": "Login issue", "creator": { "name": "borgo", "key": "borgo", "displayName": "Federico Borghesi", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "borgo", "key": "borgo", "displayName": "Federico Borghesi", "active": true, "timeZone": "America/Los_Angeles" }, "environment": "Titanium studio", "comment": { "comments": [ { "id": "235892", "author": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "body": "Hi Federico,\n\nPlease provide more details i.e \n\n1. Titanium Studio log. Here is how to get the log file: http://docs.appcelerator.com/titanium/latest/#!/guide/Accessing_the_Log_File. Since you are not able to login, you can get the log file from the .metadata folder.\n\n2. Screenshot of the error.\n\n3. Your system details like platform OS and if you are logging in to Studio on a proxy.\n\n\n", "updateAuthor": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "created": "2013-01-25T17:23:42.000+0000", "updated": "2013-01-25T17:23:42.000+0000" } ], "maxResults": 2, "total": 2, "startAt": 0 } } }