{ "id": "98698", "key": "AC-2957", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "7", "description": "", "name": "Invalid" }, "resolutiondate": "2012-08-07T16:13:53.000+0000", "created": "2012-08-05T11:14:31.000+0000", "labels": [], "versions": [], "issuelinks": [], "assignee": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "updated": "2016-03-08T07:47:57.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "h3. Steps to Reproduce\nOpen Dashboard\n\nh3. Actual Result\nAn internal error has occurred.\nNo more handlesNative code library failed to load. (java.lang.UnsatisfiedLinkError: /home/paul/Downloads/Titanium_Studio/plugins/com.aptana.swt.webkitbrowser.linux.x86_1.0.0.1337568602/os/linux/x86/libcefjni.so: libjpeg.so.62: cannot open shared object file: No such file or directory)\n\nh3. Expected Result\nDashboard", "attachment": [ { "id": "30277", "filename": ".log", "author": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2012-08-05T11:14:39.000+0000", "size": 172860, "mimeType": "text/plain" }, { "id": "30278", "filename": "diagnostic5600393579109408747.log", "author": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2012-08-05T11:14:44.000+0000", "size": 797, "mimeType": "text/plain" } ], "flagged": false, "summary": "Dashboard will not open", "creator": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "environment": "Titanium Studio 2.1.1", "comment": { "comments": [ { "id": "211477", "author": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Just installed Titanium - first execution. \r\n\r\nERROR\r\nAn internal error has occurred.\r\nCould not initialize class cef.CEFJNI\r\n\r\nCould it be an issue with the install?\r\n\r\nHere is the diag log, if it will help...\r\n\r\nHost OS: Linux\r\nOS Arch: x86\r\nJRE Version: 1.7.0_03\r\nJRE Vendor: Oracle Corporation\r\nJRE Home: /usr/lib/jvm/java-7-openjdk-i386/jre\r\nInstall Directory: file:/home/paul/Downloads/Titanium_Studio/\r\nVersion: 2.1.1.201207271312\r\nVM Arguments: -Xms40m\r\n-Xmx1024m\r\n-Declipse.p2.unsignedPolicy=allow\r\n-Declipse.log.size.max=10000\r\n-Declipse.log.backup.max=5\r\n-Djava.awt.headless=true\r\n-XX:MaxPermSize=256m\r\n-Djava.class.path=/home/paul/Downloads/Titanium_Studio//plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar\r\n\r\nWorkspace Directory: file:/home/paul/Titanium_Studio_Workspace/\r\nLanguage: en_US\r\n\r\nTitanium Mobile SDK Version: 2.1.1\r\nMobile SDK Modules API Version:2\r\nMobile SDK Timestamp: 07/27/12 14:01\r\nMobile SDK Build Number: 0fd84a2\r\nTitanium Mobile SDK Location: /home/paul/.titanium/mobilesdk/linux/2.1.1.GA\r\n\r\n\r\n", "updateAuthor": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2012-08-05T11:57:56.000+0000", "updated": "2012-08-07T08:12:43.000+0000" }, { "id": "213254", "author": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "body": "I could not reproduce the issue after many tries. The best solution would be to reinstall studio.", "updateAuthor": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "created": "2012-08-07T16:13:53.000+0000", "updated": "2012-08-07T16:13:53.000+0000" }, { "id": "213267", "author": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "body": "What would be the best way to un-install studio \r\n-or-\r\nHow would I re-install..\r\n\r\nRunning Umbumtu 12.04, when I open Studio I get:\r\n\r\nAn internal error has occurred.No more handlesNative code library failed to load. (java.lang.UnsatisfiedLinkError: /home/paul/Downloads/Titanium_Studio/plugins/com.aptana.swt.webkitbrowser.linux.x86_1.0.0.1337568602/os/linux/x86/libcefjni.so: libjpeg.so.62: cannot open shared object file: No such file or directory)\r\n \r\nThe file:\r\n/home/paul/Downloads/Titanium_Studio/plugins/com.aptana.swt.webkitbrowser.linux.x86_1.0.0.1337568602/\r\nDOES EXIST and contains\r\n/os/linux/x86/libcefjni.so\r\n\r\n*** UN-Installed & Re-Installed ***\r\nSame ERROR while Launching Aptana Portal\r\nERROR\r\nAn internal error has occurred.\r\nNo more handlesNative code library failed to load. (java.lang.UnsatisfiedLinkError: /home/paul/Downloads/Titanium_Studio/plugins/com.aptana.swt.webkitbrowser.linux.x86_1.0.0.1337568602/os/linux/x86/libcefjni.so: libjpeg.so.62: cannot open shared object file: No such file or directory)\r\n\r\n\r\n", "updateAuthor": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2012-08-07T18:14:49.000+0000", "updated": "2012-08-07T19:13:53.000+0000" }, { "id": "213272", "author": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "updateAuthor": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "created": "2012-08-07T20:12:23.000+0000", "updated": "2012-08-07T20:12:51.000+0000" }, { "id": "214618", "author": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "body": "WEWRE are the other comments. There was one from another problem solver and it contained a GOOD answer for the issue that I am having. i.e. There additional comments for this Issue that are not showing - where are they as the last one contains the Answer. \r\nThanks,\r\nPaul\r\n", "updateAuthor": { "name": "paulmuhl44@gmail.com", "key": "paulmuhl44@gmail.com", "displayName": "Paul Muhl", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2012-08-15T12:22:49.000+0000", "updated": "2012-08-15T12:22:49.000+0000" }, { "id": "214620", "author": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "body": "Hi Paul,\r\n\r\nI saw your comments last on that ticket saying the dashboard started working for you. I dont see any other comments either. If you are still having issues, please comment on the other ticket.\r\n\r\nThanks,\r\nVarun", "updateAuthor": { "name": "vjoshi", "key": "vjoshi", "displayName": "Varun Joshi", "active": true, "timeZone": "America/New_York" }, "created": "2012-08-15T12:29:41.000+0000", "updated": "2012-08-15T12:29:41.000+0000" }, { "id": "285981", "author": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "body": "Closing this as resolved.", "updateAuthor": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2013-12-27T19:48:30.000+0000", "updated": "2013-12-27T19:48:30.000+0000" } ], "maxResults": 7, "total": 7, "startAt": 0 } } }