{ "id": "77318", "key": "AC-3070", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2011-08-10T02:29:22.000+0000", "created": "2011-07-01T22:20:10.000+0000", "labels": [ "enterprise" ], "versions": [], "issuelinks": [], "assignee": { "name": "tguntharp", "key": "tguntharp", "displayName": "Tony Guntharp", "active": true, "timeZone": "America/Los_Angeles" }, "updated": "2016-03-08T07:48:07.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14548", "name": "Titanium SDK & CLI", "description": "Please enter tickets related to the MobileSDK here." } ], "description": "Steps:\r\n 1. Touch \"Open Modal\"\r\n 2. Select a Photo from the Library\r\n 3. From the Hardware Menu select \"Simulate Memory Warning\"\r\n Note the following displayed in the console:\r\n [INFO] Due to memory conditions, 0 of 0 images were unloaded from cache.\r\n 4. Touch \"Next\"\r\n 5. Touch the \"Caption\" TextField\r\n\r\nResult: \r\n - The app will go dark showing the background color\r\n - The app looks dead to the user", "attachment": [ { "id": "21623", "filename": "app.js", "author": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "created": "2011-07-01T22:20:10.000+0000", "size": 3585, "mimeType": "application/x-javascript" } ], "flagged": false, "summary": "iOS: Memory Warnings Unloads App (black screen of death)", "creator": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "subtasks": [], "reporter": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "environment": "- Titanium SDK: Master 1.8.0.v20110630161438 (as well as 1.7.0 and Master)\r\n- Titanium Studio build #: 1.0.1.201106171427\r\n- Titanium Studio build date: 17 June 2011, 14:29:22\r\n- iPhone Simulator: iOS Simulator - iPhone (Retina) / iOS 4.2 (8C134)\r\n- iPhone: iPhone 4\r\n", "comment": { "comments": [ { "id": "158424", "author": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "updateAuthor": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "created": "2011-07-01T22:20:56.000+0000", "updated": "2011-07-01T22:20:56.000+0000" }, { "id": "158425", "author": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "body": "The code can be seen here: http://pastie.org/2153274 (same as what is attached to this case)", "updateAuthor": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "created": "2011-07-01T22:22:22.000+0000", "updated": "2011-07-01T22:22:22.000+0000" }, { "id": "159758", "author": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "body": "How do I get someone to look at this?", "updateAuthor": { "name": "albeik", "key": "albeik", "displayName": "Haitham Al-Beik", "active": true, "timeZone": "Pacific/Galapagos" }, "created": "2011-07-16T23:17:27.000+0000", "updated": "2011-07-16T23:17:27.000+0000" }, { "id": "160583", "author": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "body": "Haitham\r\n\r\nThanks for the ticket, but we need the console log to determine what is going wrong. Would you please test this on the latest 1.7.X, and include the log from it, please?\r\n\r\nMany thanks", "updateAuthor": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "created": "2011-07-26T07:48:39.000+0000", "updated": "2011-07-26T07:48:39.000+0000" }, { "id": "162376", "author": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "body": "As there has been no response, we will close this ticket for the moment. If you have time, you are welcome to add the requested information and we will reopen it.\n\nThanks", "updateAuthor": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "created": "2011-08-10T02:29:22.000+0000", "updated": "2011-08-10T02:29:22.000+0000" }, { "id": "168261", "author": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "body": "Closing due to inactivity.", "updateAuthor": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "created": "2011-10-07T05:48:07.000+0000", "updated": "2011-10-07T05:48:07.000+0000" }, { "id": "178392", "author": { "name": "jasonsznol", "key": "jasonsznol", "displayName": "Jason Sznol", "active": true, "timeZone": "America/New_York" }, "body": "I am experiencing the exact same issue with my app as well and the steps listed to reproduce this issue. Please let me know what I need to produce to get this issue looked at. I have a console log of the crash that I am attaching here that prefaced the black screen.\r\n\r\n\r\n: [DEBUG] SCF.Media.photoSourceOptionDialog()\r\nJan 6 14:37:16 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [DEBUG] SCF.Media.photoSourceOptionDialog(): showing dialog.\r\nJan 6 14:37:16 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [DEBUG] SCF.Media.photoSourceOptionDialog(): done.\r\nJan 6 14:37:17 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [DEBUG] selectSourceClick(): Menu clicked.\r\nJan 6 14:37:17 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [DEBUG] $$.UI.Photo.fn.picker()\r\nJan 6 14:37:17 unknown kernel[0] : AppleH4CamIn::setPowerStateGated: 1\r\nJan 6 14:37:17 unknown kernel[0] : AppleH4CamIn::power_on_hardware\r\nJan 6 14:37:18 unknown CommCenter[18] : Client [com.apple.persistentconnection[dataaccessd,53]] is telling PDP context 0 to go active.\r\nJan 6 14:37:19 unknown MobileMail[16058] : Received memory warning.\r\nJan 6 14:37:19 unknown SeeClickFix Test[44639] : Received memory warning.\r\nJan 6 14:37:19 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [INFO] Due to memory conditions, 0 of 0 image cache entries were unloaded from cache.\r\nJan 6 14:37:20 unknown CommCenter[18] : Client [com.apple.persistentconnection[dataaccessd,53]] is telling PDP context 0 to go active.\r\nJan 6 14:37:20 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [DEBUG] $$.UI.Photo.fn.save()\r\nJan 6 14:37:20 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [DEBUG] SCF.Media.scaleImage()\r\nJan 6 14:37:20 unknown kernel[0] : AppleH4CamIn::setPowerStateGated: 0\r\nJan 6 14:37:20 unknown kernel[0] : AppleH4CamIn::power_off_hardware\r\nJan 6 14:37:21 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [DEBUG] $$.Data.Save(): Saving Data - [object Object]\r\nJan 6 14:37:21 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] : [INFO] [DB] [issues] update()\r\nJan 6 14:37:21 unknown UIKitApplication:com.seeclickfix.app.test[0xc97c][44639] \r\n\r\nAt this point, our app has a black screen and can only be reopened by force quitting it from the IOS home screen.\r\n", "updateAuthor": { "name": "jasonsznol", "key": "jasonsznol", "displayName": "Jason Sznol", "active": true, "timeZone": "America/New_York" }, "created": "2012-01-06T13:23:03.000+0000", "updated": "2012-01-06T13:23:03.000+0000" }, { "id": "178393", "author": { "name": "jasonsznol", "key": "jasonsznol", "displayName": "Jason Sznol", "active": true, "timeZone": "America/New_York" }, "body": "Also, I want to point out this happens with a window that is a child of a navigation group and a modal window as well.", "updateAuthor": { "name": "jasonsznol", "key": "jasonsznol", "displayName": "Jason Sznol", "active": true, "timeZone": "America/New_York" }, "created": "2012-01-06T13:33:14.000+0000", "updated": "2012-01-06T13:33:14.000+0000" }, { "id": "178395", "author": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "body": "Jason\r\n\r\nThanks for raising this ticket.\r\n\r\nPlease read [How to Submit a Bug Report|https://wiki.appcelerator.org/display/guides/How+to+Submit+a+Bug+Report], and raise a new ticket about this. For the description, you can use [this template|https://wiki.appcelerator.org/display/guides/JIRA+Ticket+Template] as a starting point.\r\n\r\nBear in mind that we must be able to reproduce the issue in order to accept it, and so a test case must be included and run without modification, as per the [Creating a Test Case|https://wiki.appcelerator.org/display/guides/How+to+Submit+a+Bug+Report#HowtoSubmitaBugReport-CreatingaTestCase] section.\r\n\r\nCheers", "updateAuthor": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "created": "2012-01-06T13:38:49.000+0000", "updated": "2012-01-06T13:38:49.000+0000" }, { "id": "178647", "author": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "body": "Jason\r\n\r\nMy apologies - I thought you were the reporter.\r\n\r\nIf this issue is still troubling you, please raise a new ticket, providing all the information in my previous comment.\r\n\r\nThanks in advance", "updateAuthor": { "name": "pdowsett", "key": "pdowsett", "displayName": "Paul Dowsett", "active": true, "timeZone": "Europe/London" }, "created": "2012-01-10T06:22:16.000+0000", "updated": "2012-01-10T06:22:16.000+0000" } ], "maxResults": 10, "total": 10, "startAt": 0 } } }