Titanium JIRA Archive
Appcelerator Community (AC)

[AC-3322] How to change account email and get a free Indie seat

GitHub Issuen/a
TypeStory
Priorityn/a
StatusResolved
ResolutionInvalid
Resolution Date2015-09-30T03:58:33.000+0000
Affected Version/sn/a
Fix Version/sn/a
ComponentsStudio
Labelsn/a
ReporterBriana Banks
AssigneeShak Hossain
Created2015-06-17T13:29:59.000+0000
Updated2016-03-08T07:57:45.000+0000

Description

Hello, Titanium Studio's Dashboard says I can get a free Indie seat on the Appcelerator Platform. According to the instruction I need to sign up using the email I use to log into Titanium Studio. The problem is I can't use the email (8riana.8anks@gmail.com) anymore as I've lost the password and all attempts to recover it are constantly failed. So I've created a new email box (briana.b4nks@gmail.com) and wanted to change my email in the appc profile. However, seems there is no such option on the [https://my.appcelerator.com/profile] page. Could you help me with that, please? What should I do in order to get a free Indie seat on the Appcelerator Platform? Thanks a lot in advance!

Attachments

FileDateSize
appc_no_indie.jpg2015-06-23T12:24:11.000+0000134229

Comments

  1. Radamantis Torres-Lechuga 2015-06-17

    [~briana.b4nks] please send this request from both email addresses to support @ appcelerator.com Best
  2. Amimul Hossain 2015-06-20

    Hello, I signed up your account in [here](http://www.appcelerator.com/). You will get a activation link in your mail, which will take you to new Appcelerator dashboard. When you log in to Appcelerator dashboard web portal, from there you need to select Manage Billing from the drop down menu of your account. From there you can choose indie package. Follow these steps. Hope this helps. Reply after trying. Thanks.
  3. Briana Banks 2015-06-22

    Hi Amimul, I've signed up. However it does not show the Indie is activated. Could you check, please. Thanks
  4. Amimul Hossain 2015-06-23

    Hello, Here is a [screen shot](http://i62.tinypic.com/24chc9z.png) of an Appcelerator account with indie plan activated.
  5. Briana Banks 2015-06-23

    Hello, here is my screenshot: !appc_no_indie.jpg|thumbnail!
  6. Briana Banks 2015-06-25

    Hello?
  7. Amimul Hossain 2015-06-27

    Hello, It seems you are not allowed to activate the indie plan for free with your new account. This [link](http://www.appcelerator.com/appcelerator-platform-is-coming-to-you/) describe that Anyone who downloaded Titanium on or before March 31, 2015 qualifies for the offer of a free Indie seat on the Platform. As your new account was created after this time. You are not allowed to use indie plan for free. You should as [~rtlechuga] advised, send this request from both email addresses to "support@appcelerator.com". Try recovering your previous account password. Hope this helps, Thanks.
  8. Briana Banks 2015-06-29

    Amimmul, next time, please, read message attentively before answering and advising.

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