{
	"id": "155574",
	"key": "AC-3341",
	"fields": {
		"issuetype": {
			"id": "4",
			"description": "An improvement or enhancement to an existing feature or task.",
			"name": "Improvement",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "8",
			"description": "",
			"name": "Needs more info"
		},
		"resolutiondate": "2016-03-29T15:47:37.000+0000",
		"created": "2016-03-09T10:46:24.000+0000",
		"labels": [
			"feedback"
		],
		"versions": [
			{
				"id": "17038",
				"name": "Appcelerator Studio 4.5.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-03-29T15:47:37.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [],
		"description": "h3. Updated to the latest studio, terminal window is not working anymore.\nI have attached output of appc ti info.\n\n",
		"attachment": [
			{
				"id": "58679",
				"filename": "appc-info-trace.txt",
				"author": {
					"name": "danypd",
					"key": "danypd",
					"displayName": "Daniele Paoni",
					"active": true,
					"timeZone": "Europe/Rome"
				},
				"created": "2016-03-22T15:05:45.000+0000",
				"size": 16015,
				"mimeType": "text/plain"
			},
			{
				"id": "58563",
				"filename": "Attach Files  AC-3341 - Appcelerator JIRA - Mozilla Firefox.jpg",
				"author": {
					"name": "danypd",
					"key": "danypd",
					"displayName": "Daniele Paoni",
					"active": true,
					"timeZone": "Europe/Rome"
				},
				"created": "2016-03-09T16:06:17.000+0000",
				"size": 21193,
				"mimeType": "image/jpeg"
			},
			{
				"id": "58676",
				"filename": "console.txt",
				"author": {
					"name": "danypd",
					"key": "danypd",
					"displayName": "Daniele Paoni",
					"active": true,
					"timeZone": "Europe/Rome"
				},
				"created": "2016-03-22T10:43:06.000+0000",
				"size": 4642,
				"mimeType": "text/plain"
			},
			{
				"id": "58557",
				"filename": "info.txt",
				"author": {
					"name": "danypd",
					"key": "danypd",
					"displayName": "Daniele Paoni",
					"active": true,
					"timeZone": "Europe/Rome"
				},
				"created": "2016-03-09T10:46:26.000+0000",
				"size": 16869,
				"mimeType": "text/plain"
			},
			{
				"id": "58677",
				"filename": "Studio (extended) - Appcelerator Studio Dashboard - Appcelerator Studio.jpg",
				"author": {
					"name": "danypd",
					"key": "danypd",
					"displayName": "Daniele Paoni",
					"active": true,
					"timeZone": "Europe/Rome"
				},
				"created": "2016-03-22T10:42:20.000+0000",
				"size": 55318,
				"mimeType": "image/jpeg"
			},
			{
				"id": "58678",
				"filename": "studio-diagnostic.txt",
				"author": {
					"name": "danypd",
					"key": "danypd",
					"displayName": "Daniele Paoni",
					"active": true,
					"timeZone": "Europe/Rome"
				},
				"created": "2016-03-22T15:05:45.000+0000",
				"size": 29399,
				"mimeType": "text/plain"
			}
		],
		"flagged": false,
		"summary": "Terminal not working anymore",
		"creator": {
			"name": "danypd",
			"key": "danypd",
			"displayName": "Daniele Paoni",
			"active": true,
			"timeZone": "Europe/Rome"
		},
		"subtasks": [],
		"reporter": {
			"name": "danypd",
			"key": "danypd",
			"displayName": "Daniele Paoni",
			"active": true,
			"timeZone": "Europe/Rome"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "379346",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, \r\n\r\nCan you be little more specific? is there any error that is showing in the terminal? where did you get the output of appc ti info, if the terminal is not working? Your information is not clear. Did you try restarting the studio after update? Please do that. \r\n\r\nThanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-03-09T16:00:08.000+0000",
					"updated": "2016-03-09T16:00:08.000+0000"
				},
				{
					"id": "379349",
					"author": {
						"name": "danypd",
						"key": "danypd",
						"displayName": "Daniele Paoni",
						"active": true,
						"timeZone": "Europe/Rome"
					},
					"body": "The terminal is empty, seet he screenshot.\r\nI got the info from a command window.\r\n",
					"updateAuthor": {
						"name": "danypd",
						"key": "danypd",
						"displayName": "Daniele Paoni",
						"active": true,
						"timeZone": "Europe/Rome"
					},
					"created": "2016-03-09T16:06:35.000+0000",
					"updated": "2016-03-09T16:06:35.000+0000"
				},
				{
					"id": "380276",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello,\r\n\r\nPlease run the following command in the administrative command prompt.\r\n\r\nsudo rm -rf ~/.appcelerator\r\nsudo rm -rf ~/.titanium\r\nsudo npm uninstall -g titanium\r\nsudo npm uninstall -g appcelerator\r\nsudo npm install -g appcelerator\r\nappc use latest\r\nappc setup\r\n\r\nNow, Did you set the environment variables for your platform. Please follow the instruction in here http://docs.appcelerator.com/platform/latest/#!/guide/Software_Locations_and_Environment_Variables and follow Configuring Environment Variables on Windows section. Reply with your findings. Please provide screenshots. Thanks.\r\n",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-03-21T19:17:22.000+0000",
					"updated": "2016-03-21T19:17:22.000+0000"
				},
				{
					"id": "380349",
					"author": {
						"name": "danypd",
						"key": "danypd",
						"displayName": "Daniele Paoni",
						"active": true,
						"timeZone": "Europe/Rome"
					},
					"body": "I have done everything adapting the commands to window, the terminal still does not work.\r\nHere is a screenshot of the ide after the update and the command results\r\n\r\nThe commands in the console have been run after deleting .titanium and .appcelerator\r\n",
					"updateAuthor": {
						"name": "danypd",
						"key": "danypd",
						"displayName": "Daniele Paoni",
						"active": true,
						"timeZone": "Europe/Rome"
					},
					"created": "2016-03-22T10:43:35.000+0000",
					"updated": "2016-03-22T10:43:35.000+0000"
				},
				{
					"id": "380363",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Go to studio/help/studio/run diagnostic test... Please attach the log file in the ticket.\r\nNow, Run \"appc info trace\" in the administrative command prompt and attach the log as a text file in this ticket.\r\nCan you able to create new project in studio? If not, Try creating a new project in the administrative command prompt by \"appc new\" and follow on. \r\n\r\nYou said you updated to the latest studio. For convenience can you try uninstalling this studio version and reinstall the previous studio version and see if the terminal works. You can also manually download the latest version https://web.appcelerator.com/product/studio and try installing. \r\n\r\nReply with your findings. Thanks. ",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-03-22T14:35:34.000+0000",
					"updated": "2016-03-22T14:35:34.000+0000"
				},
				{
					"id": "380368",
					"author": {
						"name": "danypd",
						"key": "danypd",
						"displayName": "Daniele Paoni",
						"active": true,
						"timeZone": "Europe/Rome"
					},
					"body": "Yes I can create a project, the ide works, it's only the terminal window that is empty.\r\nI have attached the requested logs. I will try to remove and reinstall the latest version.\r\n",
					"updateAuthor": {
						"name": "danypd",
						"key": "danypd",
						"displayName": "Daniele Paoni",
						"active": true,
						"timeZone": "Europe/Rome"
					},
					"created": "2016-03-22T15:06:07.000+0000",
					"updated": "2016-03-22T15:06:07.000+0000"
				}
			],
			"maxResults": 6,
			"total": 6,
			"startAt": 0
		}
	}
}