{
	"id": "155719",
	"key": "AC-3363",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "8",
			"description": "",
			"name": "Needs more info"
		},
		"resolutiondate": "2016-04-18T05:44:20.000+0000",
		"created": "2016-03-14T15:14:12.000+0000",
		"labels": [
			"Windows",
			"crashing"
		],
		"versions": [
			{
				"id": "17038",
				"name": "Appcelerator Studio 4.5.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-04-18T05:44:20.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14544",
				"name": "Alloy",
				"description": "Please enter tickets related to the Alloy here."
			},
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			},
			{
				"id": "14548",
				"name": "Titanium SDK & CLI",
				"description": "Please enter tickets related to the MobileSDK here."
			}
		],
		"description": "I created an app and its running fine on emulator but as I try to run it on Windows Phone Device it crashes after sometime and at random screens and I am unable to log as it only gives \"Disconnected from app\" in log window.\r\nMy app has Table Views that are getting data from API's and there are no database used.\r\nIs there any way to get the logs to monitor the Crashes?\r\n",
		"attachment": [
			{
				"id": "58816",
				"filename": "Screen Shot 2016-04-07 at 12.00.41 AM.png",
				"author": {
					"name": "sdarda",
					"key": "sdarda",
					"displayName": "Sharif AbuDarda",
					"active": false,
					"timeZone": "Asia/Dhaka"
				},
				"created": "2016-04-06T18:03:12.000+0000",
				"size": 8891,
				"mimeType": "image/png"
			},
			{
				"id": "58833",
				"filename": "studio.txt",
				"author": {
					"name": "jmarty",
					"key": "jmarty",
					"displayName": "jmarty",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2016-04-07T15:35:30.000+0000",
				"size": 10790,
				"mimeType": "text/plain"
			}
		],
		"flagged": false,
		"summary": "Windows Phone 8.1 App Crash - Disconnected from app ",
		"creator": {
			"name": "paramsb",
			"key": "paramsb",
			"displayName": "Parmeet Singh",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "paramsb",
			"key": "paramsb",
			"displayName": "Parmeet Singh",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "SDK 5.2.0.v20160220080449\r\nDevice used : Microsoft Lumia 430 \r\nOS : Windows phone 8.1\r\n",
		"comment": {
			"comments": [
				{
					"id": "379831",
					"author": {
						"name": "jnaher",
						"key": "jnaher",
						"displayName": "Jebun Naher",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~paramsb],\r\n\r\nThanks for your report. Does this crash happen for a simple tableView app? We need a reproducible test case and steps so we can investigate this issue. Please share with us the structure of your code or similar.\r\n\r\nRegards",
					"updateAuthor": {
						"name": "jnaher",
						"key": "jnaher",
						"displayName": "Jebun Naher",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-03-16T08:21:21.000+0000",
					"updated": "2016-03-16T08:21:21.000+0000"
				},
				{
					"id": "379972",
					"author": {
						"name": "paramsb",
						"key": "paramsb",
						"displayName": "Parmeet Singh",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi Jebun,\r\n\r\nI have mailed you my code, hope you find it well.\r\nWaiting for your response.\r\n\r\nThanks.",
					"updateAuthor": {
						"name": "paramsb",
						"key": "paramsb",
						"displayName": "Parmeet Singh",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-03-17T11:08:44.000+0000",
					"updated": "2016-03-17T11:08:44.000+0000"
				},
				{
					"id": "381185",
					"author": {
						"name": "jmarty",
						"key": "jmarty",
						"displayName": "jmarty",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Operating System\r\nName = Microsoft Windows 10 Professionnel\r\nVersion = 10.0.10586\r\nArchitecture = 32bit\r\nCPUs = 8\r\nMemory = 7.9GB\r\nNode.js\r\nNode.js Version = 0.12.7\r\nnpm Version = 2.11.3\r\nTitanium CLI\r\nCLI Version = 5.0.6\r\nnode-appc Version = 0.2.31\r\nTitanium SDKs\r\n5.4.0.v20160321025856\r\nVersion = 5.4.0\r\nInstall Location = C:\\ProgramData\\Titanium\\mobilesdk\\win32\\5.4.0.v20160321025856\r\nPlatforms = android, mobileweb, windows\r\ngit Hash = 4e05aa0\r\ngit Timestamp = 03/21/16 02:58\r\nnode-appc Version = 0.2.35\r\nMicrosoft (R) Visual Studio\r\n14.0 (selected)\r\nCLR Version = v4.0.30319\r\nMSBuild Version = v14.0.24730.2\r\nSmartPhone Device : Windows Phone 8.1, Nokia Lumia 930\r\n\r\nThis bug reproduce on real device but work fine on emulator. Maybe cause to the windows memory limitation : https://msdn.microsoft.com/fr-fr/library/windows/apps/jj681682(v=vs.105).aspx\r\n\r\nWhen I execute my code the first time it works fine. But when I open app for a second time, I have a message : \"Disconnected from app\" without more information... \r\nI have already clear heap size in Appcelerator Studio but nothing changed. \r\nWhen app crashed, I can't re-run my app. \r\nIs there way to find more log on the crash ? \r\nIt can be a memory leak ? \r\nThis bug reproduced alternatively, sometimes it work during 2 or 3 execution and sometimes I can't run one time.\r\nThis same apps works fine on Android and iOS with Titanium Studio with sdk 3.3.0.GA but this project was build with SDK 5.4.0.v20160321025856",
					"updateAuthor": {
						"name": "jmarty",
						"key": "jmarty",
						"displayName": "jmarty",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-03-31T14:37:49.000+0000",
					"updated": "2016-03-31T14:37:49.000+0000"
				},
				{
					"id": "381865",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, \r\n\r\nThe issue is not regeneratable in our end. I would suggest building the app in device without liveview enabled. Also, make sure you have enough memory space in your device. It's better to use the official GA release of the SDK for building the app in device. Current SDK is 5.2.1.GA. \r\n\r\nRegards,\r\nSharif",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-04-06T15:28:08.000+0000",
					"updated": "2016-04-06T15:28:08.000+0000"
				},
				{
					"id": "381866",
					"author": {
						"name": "jmarty",
						"key": "jmarty",
						"displayName": "jmarty",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "How to building the app in device without liveview enabled ?\r\n\r\nThanks",
					"updateAuthor": {
						"name": "jmarty",
						"key": "jmarty",
						"displayName": "jmarty",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-04-06T15:31:14.000+0000",
					"updated": "2016-04-06T15:31:14.000+0000"
				},
				{
					"id": "381883",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Make sure you are not running the project in device with liveview enabled. See the atatchment. If you see exactly like the picture (Clicked). Unclick it. And run the project.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-04-06T18:03:47.000+0000",
					"updated": "2016-04-06T18:03:47.000+0000"
				},
				{
					"id": "382034",
					"author": {
						"name": "jmarty",
						"key": "jmarty",
						"displayName": "jmarty",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Yes my liveview is disabled. Is there way to see log more detailed ?",
					"updateAuthor": {
						"name": "jmarty",
						"key": "jmarty",
						"displayName": "jmarty",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-04-07T07:08:12.000+0000",
					"updated": "2016-04-07T07:08:12.000+0000"
				},
				{
					"id": "382081",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, \r\n\r\nGo to studio/help/studio/Run diagnostic test. This will open in a dialog with the log. Copy the contain to a text file and attach the text file in this ticket. \r\n\r\nRegards,\r\nSharif",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-04-07T15:23:43.000+0000",
					"updated": "2016-04-07T15:23:43.000+0000"
				}
			],
			"maxResults": 9,
			"total": 9,
			"startAt": 0
		}
	}
}