{ "id": "155919", "key": "AC-3403", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "6", "description": "", "name": "Hold" }, "resolutiondate": "2016-03-23T15:04:47.000+0000", "created": "2016-03-23T11:14:07.000+0000", "labels": [], "versions": [ { "id": "17038", "name": "Appcelerator Studio 4.5.0", "archived": false, "released": false } ], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2016-03-23T15:56:37.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14551", "name": "Studio", "description": "Please enter tickets related to Titanium Studio here." } ], "description": "h3. Steps to reproduce\r\n1. Install Java x64 (via Netbeans for PHP),\r\n2. Install Appcelerator - it will say there is Java missing (which is completely normal because Appcelerator works with x32 Java). Appcelerator will require installation of Java (1.png). It won't allow skipping installation (what is completely normal) and will download and install Java.\r\n3. After installation Appcelerator won't be able to work. With every run it will show error (2.png)\r\n\r\nh3. Actual Results\r\nDuring every run it will show error.\r\nIf you delete Java x64, Java x32, Appcelerator, Netbeans and install Appcelerator first (and download Java via installer) it will work without problem.\r\n\r\nh3. Expected results:\r\nAppcelerator should recognize proper path or ask to set it if finds such problem.", "attachment": [ { "id": "58698", "filename": "1.png", "author": { "name": "CREATIVE KAIZEN", "key": "creative kaizen", "displayName": "CREATIVE KAIZEN", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2016-03-23T11:14:01.000+0000", "size": 22201, "mimeType": "image/png" }, { "id": "58697", "filename": "2.png", "author": { "name": "CREATIVE KAIZEN", "key": "creative kaizen", "displayName": "CREATIVE KAIZEN", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2016-03-23T11:14:02.000+0000", "size": 48386, "mimeType": "image/png" } ], "flagged": false, "summary": "If Java x64 installed before Appcelerator it will cause Error at a first run on Windows 10", "creator": { "name": "CREATIVE KAIZEN", "key": "creative kaizen", "displayName": "CREATIVE KAIZEN", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "CREATIVE KAIZEN", "key": "creative kaizen", "displayName": "CREATIVE KAIZEN", "active": true, "timeZone": "America/Los_Angeles" }, "environment": "Windows 10 Pro", "comment": { "comments": [ { "id": "380520", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello, \r\n\r\nThanks for your concern. The issue should not occur if one's follow the documentation properly. Java and node.js are prerequisites for Appcelerator development. And in JAVA installation section it clearly stated that Java x64 is not supported in windows platform. Now, http://docs.appcelerator.com/platform/latest/#!/guide/Installation_and_Configuration in the guide link at it advised to install the prerequisites first and then go on to download the studio and install it. \r\n\r\nSo, For now my recommendation is one should follow the guide first before working with Appcelerator. That's the reason the guide is there. The issue will be addressed in later versions for a fix. \r\n\r\nHope this clears your thoughts. Thanks.\r\n", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2016-03-23T14:59:59.000+0000", "updated": "2016-03-23T15:04:35.000+0000" }, { "id": "380529", "author": { "name": "CREATIVE KAIZEN", "key": "creative kaizen", "displayName": "CREATIVE KAIZEN", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hello,\r\nI think you did not read my ticket's description. Please take time to read it again or I will have to submit it again.\r\n\r\nI am aware about manual (i am working with Titanium for 3 years) and in manual you have :\r\n\r\n The 32-bit version of the JDK is required regardless of whether Titanium is running on a 32-bit or 64-bit Windows system.\r\n Studio offers to install JDK 7 if no JDK is found.\r\n\r\nSo if you have installed first x64 *and than JDK 7 via Appcelerator installer* according to manual it should work.\r\n\r\nThe bug is that if you:\r\n1. Install x64 JAVA,\r\n2. Install x32 JAVA via AS,\r\nyou will get an error as in 2.png\r\n\r\nPlease reopen the ticket.", "updateAuthor": { "name": "CREATIVE KAIZEN", "key": "creative kaizen", "displayName": "CREATIVE KAIZEN", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2016-03-23T15:56:37.000+0000", "updated": "2016-03-23T15:56:37.000+0000" } ], "maxResults": 2, "total": 2, "startAt": 0 } } }