{ "id": "159254", "key": "AC-3447", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2016-04-15T21:12:15.000+0000", "created": "2016-04-01T14:03:19.000+0000", "labels": [ "android" ], "versions": [ { "id": "17038", "name": "Appcelerator Studio 4.5.0", "archived": false, "released": false } ], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2016-04-15T21:12:15.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14548", "name": "Titanium SDK & CLI", "description": "Please enter tickets related to the MobileSDK here." } ], "description": "Hi,\r\n\r\nWe have developed an android application in Titanium (SDK version 3.2.1 GA) and published it on Google Play Store on 22nd July 2015. At that time the Application was compitable with Nexus 6. \r\nGoogle play was showing warning for our App for \"Android: Google Play security alert for insecure TrustManager\" to fix this issue Appcelerator has provided a new SDK version 5.2.0. We have upgraded our SDK to 5.2.0 and build the App in Appcelerator and then published the App on Google Play Store. After this release our App is no more compatible with Nexus 6\r\n\r\nWe have created this App for Mobile devices only\r\n\r\nPlease let us know what settings we have to add to make our App compatible to Nexus 6 device.\r\n\r\nPlease find attached the Manifest file with android settings for your reference.\r\n\r\nRegards,", "attachment": [ { "id": "58783", "filename": "Manifest.txt", "author": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2016-04-01T14:02:31.000+0000", "size": 3097, "mimeType": "text/plain" }, { "id": "58788", "filename": "tiapp.xml", "author": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2016-04-02T05:47:41.000+0000", "size": 5524, "mimeType": "text/xml" } ], "flagged": false, "summary": "Android app is not compatible with Nexus 6", "creator": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "environment": null, "comment": { "comments": [ { "id": "381302", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello, Does it happens only on Nexus 6? Is there any other device where the problem occurs? Please provide the below information. I Guess you have the studio project.\r\n\r\n1. What's the android version running in your Nexus 6?\r\n2. Please try to build the app from studio in Nexus 6 and see if any problem arises. Please provide the error log.\r\n3. Please provide the info in your tiapp.xml file of the project. \r\n\r\nAlso, SDK 5.2.1.GA is available now. You can try rebuilding in that SDK and see if any problem occurs in Nexus 6\r\n\r\nReply with the above information. \r\n\r\nRegards,\r\nSharif", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2016-04-01T16:11:45.000+0000", "updated": "2016-04-01T16:11:45.000+0000" }, { "id": "381340", "author": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hi,\r\n\r\nThis was also happening with Nexus 5, to fix for Nexus 5 we have added the compatible screen settings as below.\r\n\r\n\r\nWe found that the screen density for Nexus 6 is higher than we added two more tags for Nexus 6 as below\r\n\r\n\r\nBut this doesn't work for Nexus 6. Android version running in your Nexus 6 is Marshmallow 6.0 and 6.0.1\r\n\r\nPlease find attached the tiapp.xml file.", "updateAuthor": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2016-04-02T05:47:51.000+0000", "updated": "2016-04-02T07:12:33.000+0000" }, { "id": "381346", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello, \r\n\r\nYou should try removing the whole tag and put this piece of code just before the tag in your manifest file.\r\n\r\n\r\n\r\nRegards,\r\nSharif", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2016-04-02T12:04:52.000+0000", "updated": "2016-04-02T12:04:52.000+0000" }, { "id": "381351", "author": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hi,\r\n\r\nWe have tried using these tags and removing the whole tag, same was the result.\r\nActually we have created this app for only mobile devices, it should not be compatible with Tablets. So for this we have added Tag.", "updateAuthor": { "name": "rehanur.rehman", "key": "rehanur.rehman", "displayName": "Rehan ur Rehman", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2016-04-02T13:12:42.000+0000", "updated": "2016-04-02T13:12:42.000+0000" }, { "id": "381875", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello, \r\n\r\n1.First of all, you need to set the screenDensity to 560 in the AndroidManifest for compatible-screens. \r\n\r\n2.Then, Make sure to provide xxhdpi (and maybe xxxhdpi) icons for the application. http://android-developers.blogspot.com/2014/10/getting-your-apps-ready-for-nexus-6-and.html, it is said that you should provide at least a xxxhdpi icon.\r\n\r\nRegards,\r\nSharif\r\n", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2016-04-06T16:47:37.000+0000", "updated": "2016-04-06T16:47:37.000+0000" } ], "maxResults": 5, "total": 5, "startAt": 0 } } }