{
	"id": "159602",
	"key": "AC-3509",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "1",
			"description": "A fix for this issue is checked into the tree and tested.",
			"name": "Fixed"
		},
		"resolutiondate": "2016-04-26T17:31:08.000+0000",
		"created": "2016-04-15T16:35:48.000+0000",
		"labels": [
			"core",
			"defect"
		],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-04-26T17:31:08.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14552",
				"name": "Appcelerator CLI",
				"description": "Please enter tickets related to Tooling and the CLI here"
			}
		],
		"description": "I installed Node v4.4.3 and then appcelerator and ran DEBUG=* appc setup -l trace\r\n\r\nIt then tries to download the CLI core but the request sent is \r\nappc:util request {\"url\":{\"protocol\":\"https:\",\"slashes\":true,\"auth\":null,\"host\":\"software.appcelerator.com\",\"port\":443,\"hostname\":\"software.appcelerator.com\",\"hash\":null,\"search\":null,\"query\":null,\"pathname\":\"/api/appc/install/\",\"path\":\"/api/appc/install/\",\"href\":\"https://software.appcelerator.com/api/appc/install/\"},\"headers\":{\"user-agent\":\"Appcelerator CLI/4.2.4 (darwin)\",\"host\":\"software.appcelerator.com\",\"appc-token\":null},\"proxy\":\"<OLD PROXY INFO>\"}\r\n\r\nThere is old proxy info set (from a previous installation) which must be removed. Running `appc config set proxyServer null` also attempts to download the CLI core first with the incorrect proxy information so it does not work. There needs to be a way to remove that proxy info without trying to download the CLI core first, or manually delete it from a config file somewhere. I do not have the studio installed and started with a clean install of NodeJS and Appcelerator.\r\n\r\n",
		"attachment": [],
		"flagged": false,
		"summary": "Cannot remove settings from appc config",
		"creator": {
			"name": "mooreap3",
			"key": "mooreap3",
			"displayName": "Andrew Moore",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "mooreap3",
			"key": "mooreap3",
			"displayName": "Andrew Moore",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "Node v4.4.3\r\nOSX 10.10.5",
		"comment": {
			"comments": [
				{
					"id": "382852",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Try to run the below commands one by one.\r\n\r\nsudo rm -rf ~/.appcelerator\r\nsudo rm -rf ~/.titanium\r\nsudo npm uninstall -g appcelerator\r\nsudo npm uninstall -g titanium\r\nsudo npm install -g appcelerator\r\nappc config set proxyServer null\r\nappc use latest\r\nappc setup\r\n\r\nRegards,\r\nSharif\r\n\r\n",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-04-15T18:11:04.000+0000",
					"updated": "2016-04-15T18:11:04.000+0000"
				},
				{
					"id": "382853",
					"author": {
						"name": "mooreap3",
						"key": "mooreap3",
						"displayName": "Andrew Moore",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I cannot run\r\nappc config set proxyServer null\r\n\r\nI eventually get:\r\nDownload server is not currently available. Please re-try your install again in a few moments. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.\r\n\r\nWhen I run DEBUG=* appc config set proxyServer null -l trace I see that old proxy information is still stored\r\n\r\nappc:util request {\"url\":{\"protocol\":\"https:\",\"slashes\":true,\"auth\":null,\"host\":\"software.appcelerator.com\",\"port\":443,\"hostname\":\"software.appcelerator.com\",\"hash\":null,\"search\":null,\"query\":null,\"pathname\":\"/api/appc/install/\",\"path\":\"/api/appc/install/\",\"href\":\"https://software.appcelerator.com/api/appc/install/\"},\"headers\":{\"user-agent\":\"Appcelerator CLI/4.2.4 (darwin)\",\"host\":\"software.appcelerator.com\",\"appc-token\":null},\"proxy\":\"http://username:password@proxy:port\"}\r\n\r\nThis is what I'm trying to remove:\r\n\"proxy\":\"http://username:password@proxy:port\"",
					"updateAuthor": {
						"name": "mooreap3",
						"key": "mooreap3",
						"displayName": "Andrew Moore",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-04-15T18:17:14.000+0000",
					"updated": "2016-04-15T18:17:14.000+0000"
				},
				{
					"id": "382896",
					"author": {
						"name": "nsalahin",
						"key": "nsalahin",
						"displayName": "Nazmus Salahin",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello,\r\nAccording to documentation max supported version of Node.js in accelerator at this moment is 4.2.x.\r\n[Documentation Link|http://docs.appcelerator.com/platform/latest/#!/guide/Titanium_Compatibility_Matrix-section-29004837_TitaniumCompatibilityMatrix-Node.js]\r\n\r\nYou said you installed Node v4.4.3 . This can be the issue. Uninstall this version and install version in the range and see if things work. Please let us know the result.\r\n\r\nThanks",
					"updateAuthor": {
						"name": "nsalahin",
						"key": "nsalahin",
						"displayName": "Nazmus Salahin",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-04-17T09:49:10.000+0000",
					"updated": "2016-04-17T09:49:10.000+0000"
				},
				{
					"id": "383127",
					"author": {
						"name": "mooreap3",
						"key": "mooreap3",
						"displayName": "Andrew Moore",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi,\r\n\r\nThe documentation for installing the CLI provides a download for Node v4.4.3 and support@appcelerator.com told me to use v4.4.3 as well.\r\n\r\nhttps://web.appcelerator.com/product/cli\r\n\r\nI believe this is an issue with a proxy setting not getting cleared from a previous installation. I have also checked ~/.appcelerator/appc-cli.json and there is no setting for a proxy.\r\n\r\nI also just tried Node v4.2.6 and got the same results.\r\n",
					"updateAuthor": {
						"name": "mooreap3",
						"key": "mooreap3",
						"displayName": "Andrew Moore",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-04-19T12:59:17.000+0000",
					"updated": "2016-04-19T13:51:33.000+0000"
				},
				{
					"id": "383404",
					"author": {
						"name": "mooreap3",
						"key": "mooreap3",
						"displayName": "Andrew Moore",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I was able to reset my password to the old password that Appcelerator was trying to use that I saw using the DEBUG command:\r\n\r\n\"proxy\":\"http://username:password@proxy:port\"\r\n\r\nI then restarted my computer and ran:\r\n\r\nDEBUG=* appc config set proxyServer null -l trace\r\n\r\nand I saw that it was attempting to connect using *an even older password.* I then reset that password to the even older password, restarted my computer, and was able to connect and install the CLI core without any issues.\r\n\r\nMy question is: Where is the CLI getting this password/proxy information (my OS X keychain or something else)? This is only a temporary, one time fix - my password expires every 60 days and I cannot go through this process every time I change it.",
					"updateAuthor": {
						"name": "mooreap3",
						"key": "mooreap3",
						"displayName": "Andrew Moore",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-04-20T19:48:19.000+0000",
					"updated": "2016-04-20T19:48:19.000+0000"
				},
				{
					"id": "383955",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Please check for any configuration keys in your keychain. Remove them. You can also remove certain keys as\r\n\r\ntitanium config [--remove] [--output <value>] [<key>] [<value>]\r\n\r\nSee the reference http://docs.appcelerator.com/platform/latest/#!/guide/Titanium_Command-Line_Interface_Reference-section-35619828_TitaniumCommand-LineInterfaceReference-ConfigOptions\r\n\r\nClosing the ticket. \r\n\r\nRegards,\r\nSharif.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-04-26T17:30:54.000+0000",
					"updated": "2016-04-26T17:30:54.000+0000"
				}
			],
			"maxResults": 6,
			"total": 6,
			"startAt": 0
		}
	}
}