{
	"id": "161430",
	"key": "AC-3954",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "1",
			"description": "A fix for this issue is checked into the tree and tested.",
			"name": "Fixed"
		},
		"resolutiondate": "2016-07-26T19:32:03.000+0000",
		"created": "2016-06-29T01:09:42.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2018-06-29T22:25:16.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14558",
				"name": "Arrow Cloud"
			}
		],
		"description": "I'm getting an error configuring SMTP settings via platform.appcelerator.com. The page constantly states \"The smtp settings are not valid\". I tested with another account that is still using cloud.appcelerator.com and the exact same SMTP settings were successfully used. This seems like a bug in platform.appcelerator.com. Please advise.",
		"attachment": [
			{
				"id": "59797",
				"filename": "Screen Shot 2016-07-15 at 12.13.41 AM.png",
				"author": {
					"name": "sdarda",
					"key": "sdarda",
					"displayName": "Sharif AbuDarda",
					"active": false,
					"timeZone": "Asia/Dhaka"
				},
				"created": "2016-07-14T18:16:56.000+0000",
				"size": 64595,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "SMTP settings error in ArrowDB",
		"creator": {
			"name": "kstorm001",
			"key": "kstorm001",
			"displayName": "Keith Storm",
			"active": true,
			"timeZone": "America/New_York"
		},
		"subtasks": [],
		"reporter": {
			"name": "kstorm001",
			"key": "kstorm001",
			"displayName": "Keith Storm",
			"active": true,
			"timeZone": "America/New_York"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "389773",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Thanks for sharing. Please share with us the SMTP information that you are trying to set. We will try to regenerate the issue. When we can regenerate we will fix it for you. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-07-01T18:01:43.000+0000",
					"updated": "2016-07-01T18:01:43.000+0000"
				},
				{
					"id": "389775",
					"author": {
						"name": "kstorm001",
						"key": "kstorm001",
						"displayName": "Keith Storm",
						"active": true,
						"timeZone": "America/New_York"
					},
					"body": "Here are the SMTP settings:\r\n\r\nUsername: SMTP_Injection\r\npassword: aa1b8f27d01c406c327f5bf667073df092bc0080\r\nsmtp address: smtp.sparkpostmail.com\r\nport: 587\r\ndomain: outletsocial.info\r\nauth: login\r\ndefault sender: true\r\nsender email: david@outletsocial.info\r\ntest mode: false\r\nTLS: true (STARTTLS)\r\n\r\nThanks",
					"updateAuthor": {
						"name": "kstorm001",
						"key": "kstorm001",
						"displayName": "Keith Storm",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2016-07-01T18:11:43.000+0000",
					"updated": "2016-07-01T18:11:43.000+0000"
				},
				{
					"id": "390711",
					"author": {
						"name": "kstorm001",
						"key": "kstorm001",
						"displayName": "Keith Storm",
						"active": true,
						"timeZone": "America/New_York"
					},
					"body": "Any status on this? I have a client waiting to publish their app until we get SMTP resolved. Thank you!",
					"updateAuthor": {
						"name": "kstorm001",
						"key": "kstorm001",
						"displayName": "Keith Storm",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2016-07-14T17:50:35.000+0000",
					"updated": "2016-07-14T17:50:35.000+0000"
				},
				{
					"id": "390713",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, I have tried with your SMTP settings in one of my app. This seems to be working. I don't get any error \"The smtp settings are not valid\" as such. Can you try on a different browser and if that happens can you record a video and share with us. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-07-14T18:16:27.000+0000",
					"updated": "2016-07-14T18:16:27.000+0000"
				},
				{
					"id": "390722",
					"author": {
						"name": "kstorm001",
						"key": "kstorm001",
						"displayName": "Keith Storm",
						"active": true,
						"timeZone": "America/New_York"
					},
					"body": "It appears to be working for me now. Thank you. You may close this ticket.",
					"updateAuthor": {
						"name": "kstorm001",
						"key": "kstorm001",
						"displayName": "Keith Storm",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2016-07-14T19:33:49.000+0000",
					"updated": "2016-07-14T19:33:49.000+0000"
				},
				{
					"id": "420440",
					"author": {
						"name": "underlabs",
						"key": "underlabs",
						"displayName": "Joseph Sachs",
						"active": true,
						"timeZone": "America/Montreal"
					},
					"body": "From what I can figure out… after you save the SMTP settings… you have to paste the password Again, and then Save again, then it works.\r\n\r\nSomething is wrong with the Web Form.",
					"updateAuthor": {
						"name": "underlabs",
						"key": "underlabs",
						"displayName": "Joseph Sachs",
						"active": true,
						"timeZone": "America/Montreal"
					},
					"created": "2017-05-25T15:12:47.000+0000",
					"updated": "2017-05-25T15:12:47.000+0000"
				},
				{
					"id": "438875",
					"author": {
						"name": "dmason",
						"key": "dmason",
						"displayName": "Darren Mason",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "This is still a problem for me.",
					"updateAuthor": {
						"name": "dmason",
						"key": "dmason",
						"displayName": "Darren Mason",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2018-06-29T22:25:16.000+0000",
					"updated": "2018-06-29T22:25:16.000+0000"
				}
			],
			"maxResults": 7,
			"total": 7,
			"startAt": 0
		}
	}
}