{
	"id": "161667",
	"key": "AC-4046",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "8",
			"description": "",
			"name": "Needs more info"
		},
		"resolutiondate": "2016-07-16T08:15:19.000+0000",
		"created": "2016-07-11T13:29:48.000+0000",
		"labels": [],
		"versions": [
			{
				"id": "17038",
				"name": "Appcelerator Studio 4.5.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-07-18T18:32:37.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			},
			{
				"id": "14548",
				"name": "Titanium SDK & CLI",
				"description": "Please enter tickets related to the MobileSDK here."
			}
		],
		"description": "I am trying to trial the software but am unable to launch a simulator.  being that I am trying to follow any of your tutorials, it is difficult to get that far if the first step is giving me issues.  I get the following error in the console:\r\n\r\n2016-07-08T16:09:33.790Z | ERROR | An uncaught exception was thrown!\r\nCannot read property 'options' of undefined\r\n2016-07-08T16:09:33.791Z | ERROR | Cannot read property 'options' of undefined\r\n2016-07-08T16:09:33.791Z | TRACE | TypeError: Cannot read property 'options' of undefined\r\n\r\n\r\nI have been back and forth with one of your support people for a week or so until I was instructed to open a bug report.  I would definitely like to get into this software a bit as I have a few things that I would like to develop.",
		"attachment": [],
		"flagged": false,
		"summary": "unable to run simulator ",
		"creator": {
			"name": "neodataworks",
			"key": "neodataworks",
			"displayName": "jason hirsch",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "neodataworks",
			"key": "neodataworks",
			"displayName": "jason hirsch",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "windows 10 64 bit",
		"comment": {
			"comments": [
				{
					"id": "390298",
					"author": {
						"name": "aislam",
						"key": "aislam",
						"displayName": "Aminul Islam",
						"active": false,
						"timeZone": "Etc/GMT-6"
					},
					"body": "Hi,\r\nThanks for reaching us. Please run the following command in the administrative command prompt.\r\n{code}\r\nnpm uninstall -g titanium\r\nnpm uninstall -g appcelerator\r\nnpm install -g appcelerator\r\nappc use latest\r\nappc setup\r\n{code}\r\nThe JDK needs to be 32bit whether windows running 32 or 64 bit.\r\n\r\n\r\nYou need to create an Android emulator or setup Genymotion \r\n\r\nTo create an Android emulator, see [Native Android Debugging and Testing Tools: Creating an emulator.| http://docs.appcelerator.com/platform/latest/#!/guide/Native_Android_Debugging_and_Testing_Tools-section-29004938_NativeAndroidDebuggingandTestingTools-Creatinganemulator]\r\nTo setup Genymotion, see [Installing Genymotion|http://docs.appcelerator.com/platform/latest/#!/guide/Installing_Genymotion]\r\n\r\nTo retrieve a list of Android or Genymotion emulators, run the ti info -p android command.\r\nhttp://docs.appcelerator.com/platform/latest/#!/guide/Appcelerator_CLI_Tasks-section-43306725_AppceleratorCLITasks-AndroidEmulator\r\n\r\n\r\nLet us know how it goes. Thanks for using our platform, we appreciate it.\r\n\r\nRegards,\r\nAminul\r\n",
					"updateAuthor": {
						"name": "aislam",
						"key": "aislam",
						"displayName": "Aminul Islam",
						"active": false,
						"timeZone": "Etc/GMT-6"
					},
					"created": "2016-07-11T14:43:48.000+0000",
					"updated": "2016-07-11T14:43:48.000+0000"
				},
				{
					"id": "390928",
					"author": {
						"name": "neodataworks",
						"key": "neodataworks",
						"displayName": "jason hirsch",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I told you I tried this before and it did nothing.  I am finding another program as your support is awful.",
					"updateAuthor": {
						"name": "neodataworks",
						"key": "neodataworks",
						"displayName": "jason hirsch",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2016-07-18T18:32:37.000+0000",
					"updated": "2016-07-18T18:32:37.000+0000"
				}
			],
			"maxResults": 2,
			"total": 2,
			"startAt": 0
		}
	}
}