{
	"id": "161843",
	"key": "AC-4113",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "5",
			"description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.",
			"name": "Cannot Reproduce"
		},
		"resolutiondate": "2016-08-29T18:42:09.000+0000",
		"created": "2016-07-19T06:13:13.000+0000",
		"labels": [
			"pushnotification"
		],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2016-08-29T18:42:10.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14560",
				"name": "Arrow Push"
			}
		],
		"description": "The push notifications are very unstable. They stop working sometimes, then we need to clear device tokens from the appcelerator platform and re-register the devices for them to start working again.",
		"attachment": [
			{
				"id": "59830",
				"filename": "push notification failed.png",
				"author": {
					"name": "healthysg",
					"key": "healthysg",
					"displayName": "Healthy SG",
					"active": true,
					"timeZone": "Asia/Singapore"
				},
				"created": "2016-07-19T06:12:45.000+0000",
				"size": 23020,
				"mimeType": "image/png"
			},
			{
				"id": "59921",
				"filename": "subscribed devices.png",
				"author": {
					"name": "healthysg",
					"key": "healthysg",
					"displayName": "Healthy SG",
					"active": true,
					"timeZone": "Asia/Singapore"
				},
				"created": "2016-07-27T00:53:54.000+0000",
				"size": 20283,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Push notifications not stable",
		"creator": {
			"name": "healthysg",
			"key": "healthysg",
			"displayName": "Healthy SG",
			"active": true,
			"timeZone": "Asia/Singapore"
		},
		"subtasks": [],
		"reporter": {
			"name": "healthysg",
			"key": "healthysg",
			"displayName": "Healthy SG",
			"active": true,
			"timeZone": "Asia/Singapore"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "391119",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hey there, Can you confirm when you have the issue? This issue is currently not valid.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-07-20T19:43:40.000+0000",
					"updated": "2016-07-20T19:43:40.000+0000"
				},
				{
					"id": "391599",
					"author": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"body": "Hi,\r\nOn 21st July, we cleared the tokens and then subscribed 10 test devices and made sure they showed up in subscribed devices page(screenshot attached). \r\nAfter subscribing, we tested the push notifications using the following JSON: \r\nhttps://api.cloud.appcelerator.com/v1/push_notification/notify_tokens.json?key=D2xBdBZ3YqTvNVbhdL1HuzFgMhZnKPxC&pretty_json=true&channel=notification_alerts&payload={     \"alert\": \"Test\",   \"sound\":\"default\",   \"title\": \"Example\",     \"vibrate\": true, \"icon\":\"appicon\" }&to_tokens=<device-token>\r\n\r\nThe test notification worked for all but one device.\r\n\r\nWe have been monitoring the push notifications and they work on 4 of the devices and none of the others.\r\n\r\n",
					"updateAuthor": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"created": "2016-07-27T00:53:02.000+0000",
					"updated": "2016-07-27T00:53:02.000+0000"
				},
				{
					"id": "391952",
					"author": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"body": "HI,\r\n\r\nIs there any progress in resolving the issue?\r\n\r\nWe are receiving alerts for our test accounts. But for TTSH(Tan Tock Seng Hospital) none of the patient accounts are receiving the alerts. \r\nWe have SLAs to meet and we have to update MOHH on regular basis on the resolution. \r\n\r\nKindly let us know the actions we need to take ASAP. Please let us know should you need any more details from our side. \r\n\r\nThank you!",
					"updateAuthor": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"created": "2016-07-29T06:55:29.000+0000",
					"updated": "2016-07-29T06:55:29.000+0000"
				},
				{
					"id": "392174",
					"author": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"body": "Hi Sharif, Shak,\r\n\r\nAny update on the issue? Kindly let us know. We have lot of pressure from clients.\r\n\r\nThank you.",
					"updateAuthor": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"created": "2016-08-02T02:53:18.000+0000",
					"updated": "2016-08-02T02:53:18.000+0000"
				},
				{
					"id": "392278",
					"author": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"body": "Hi Sharif, Shak,\r\n\r\nWe have observed that the devices are being un-subscribed automatically once in few days. And the notifications are being failed with error message 1005-There is no corresponding subscriptions ... (please look at the attached screen shot) .\r\n\r\nIs it a known issue? Any work arounds ? Could you please help us on fixing this? ",
					"updateAuthor": {
						"name": "healthysg",
						"key": "healthysg",
						"displayName": "Healthy SG",
						"active": true,
						"timeZone": "Asia/Singapore"
					},
					"created": "2016-08-03T06:36:02.000+0000",
					"updated": "2016-08-03T06:36:02.000+0000"
				},
				{
					"id": "394672",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, The issue is not reproducible in our end. ",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2016-08-29T18:41:49.000+0000",
					"updated": "2016-08-29T18:41:49.000+0000"
				}
			],
			"maxResults": 6,
			"total": 6,
			"startAt": 0
		}
	}
}