{ "id": "164155", "key": "AC-4575", "fields": { "issuetype": { "id": "4", "description": "An improvement or enhancement to an existing feature or task.", "name": "Improvement", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2016-10-31T21:11:35.000+0000", "created": "2016-10-22T21:03:31.000+0000", "labels": [ "feedback" ], "versions": [ { "id": "17038", "name": "Appcelerator Studio 4.5.0", "archived": false, "released": false } ], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2016-11-01T16:08:25.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "h3. I have a computer at home I wanted to test some things on. It's running 5.2.2, so I thought I should update it, and I get this message:\n\nAn internal error occurred during: 'Checking for new Appcelerator Updates...'.\njava.lang.NullPointerException\n\n\n", "attachment": [], "flagged": false, "summary": "Updating software", "creator": { "name": "rsperberg", "key": "rsperberg", "displayName": "Roger Sperberg", "active": true, "timeZone": "America/New_York" }, "subtasks": [], "reporter": { "name": "rsperberg", "key": "rsperberg", "displayName": "Roger Sperberg", "active": true, "timeZone": "America/New_York" }, "environment": null, "comment": { "comments": [ { "id": "399706", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello, Try relaunching the studio and check for updates. If it does not solve the issue try restarting the pc. Also, please provide \"appc info\" log in here. Thanks.", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2016-10-24T19:58:15.000+0000", "updated": "2016-10-24T19:58:15.000+0000" }, { "id": "399708", "author": { "name": "rsperberg", "key": "rsperberg", "displayName": "Roger Sperberg", "active": true, "timeZone": "America/New_York" }, "body": "I will try these suggestions and also provide the \"appc info\" log.\r\n\r\nHowever, I won't be home again until mid-November so it will be 3 weeks or more before I can do so.", "updateAuthor": { "name": "rsperberg", "key": "rsperberg", "displayName": "Roger Sperberg", "active": true, "timeZone": "America/New_York" }, "created": "2016-10-24T20:13:08.000+0000", "updated": "2016-10-24T20:13:08.000+0000" }, { "id": "399962", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello, You haven't attached any log file here. Please do. Thanks.", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2016-10-27T20:58:49.000+0000", "updated": "2016-10-27T20:58:49.000+0000" }, { "id": "400172", "author": { "name": "rsperberg", "key": "rsperberg", "displayName": "Roger Sperberg", "active": true, "timeZone": "America/New_York" }, "body": "I'm working a contract job 1300 miles from my home, where the computer is. I'll be back in NJ the week of 11/14 and will attach the log file then. Thx!", "updateAuthor": { "name": "rsperberg", "key": "rsperberg", "displayName": "Roger Sperberg", "active": true, "timeZone": "America/New_York" }, "created": "2016-11-01T16:08:25.000+0000", "updated": "2016-11-01T16:08:25.000+0000" } ], "maxResults": 4, "total": 4, "startAt": 0 } } }