{ "id": "166326", "key": "AC-4826", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "3", "description": "The problem is a duplicate of an existing issue.", "name": "Duplicate" }, "resolutiondate": "2017-02-28T14:53:14.000+0000", "created": "2017-02-25T20:57:44.000+0000", "labels": [ "arrowdb", "email", "ti.cloud" ], "versions": [ { "id": "17032", "name": "Appcelerator Studio 4.3.0", "archived": false, "released": false } ], "issuelinks": [ { "id": "54576", "type": { "id": "10001", "name": "Cloners", "inward": "is cloned into", "outward": "is cloned from" }, "inwardIssue": { "id": "166676", "key": "AC-4862", "fields": { "summary": "Arrow Cloud Email Not Working", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false } } } } ], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2017-03-20T10:40:07.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14554", "name": "Appcelerator Dashboard" }, { "id": "14559", "name": "ArrowDB" } ], "description": "Hi,\r\nI am trying to save the smtp settings for the g-suite account but not able to. There are two ways i am able to get it saved successfully\r\n1. TLS enabled with port 465.\r\n2. TLS disabled with port 587.\r\n\r\nBut with the above settings i get the test email of settings saves successfully, but after that when i trigger the email using ti.cloud module, nothing happens no email comes. I see the logs and it says status 200, but email never comes also i can see the logs of the test mail sent about settings saved in the google admin console but not the emails i trigger through the ti.cloud\r\n\r\nI spoke to google g-suite support, as per them TLS enabled only works with port 587 and TLS disabled works only with 465, in which case my settings are not saved and i get error of smtp settings are not valid. Please help me out.\r\n\r\nI also raised an issue previously but i am not able to see it, it's not there in my raised issues.\r\n", "attachment": [ { "id": "61729", "filename": "Screen Shot 2017-02-23 at 11.11.03 PM.png", "author": { "name": "ishansingh20132012", "key": "ishansingh20132012", "displayName": "Ishan Singh", "active": true, "timeZone": "Asia/Kolkata" }, "created": "2017-02-25T20:54:21.000+0000", "size": 158300, "mimeType": "image/png" }, { "id": "61728", "filename": "Screen Shot 2017-02-26 at 2.26.38 AM.png", "author": { "name": "ishansingh20132012", "key": "ishansingh20132012", "displayName": "Ishan Singh", "active": true, "timeZone": "Asia/Kolkata" }, "created": "2017-02-25T20:57:13.000+0000", "size": 66409, "mimeType": "image/png" } ], "flagged": false, "summary": "Arrow Cloud Email Not Working", "creator": { "name": "ishansingh20132012", "key": "ishansingh20132012", "displayName": "Ishan Singh", "active": true, "timeZone": "Asia/Kolkata" }, "subtasks": [], "reporter": { "name": "ishansingh20132012", "key": "ishansingh20132012", "displayName": "Ishan Singh", "active": true, "timeZone": "Asia/Kolkata" }, "environment": "Mac Osx Sierra ", "comment": { "comments": [ { "id": "408131", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2017-02-28T14:52:46.000+0000", "updated": "2017-02-28T14:52:46.000+0000" }, { "id": "408132", "author": { "name": "ishansingh20132012", "key": "ishansingh20132012", "displayName": "Ishan Singh", "active": true, "timeZone": "Asia/Kolkata" }, "body": "Hi, I am not able to see that issue you people are saying. Please suggest", "updateAuthor": { "name": "ishansingh20132012", "key": "ishansingh20132012", "displayName": "Ishan Singh", "active": true, "timeZone": "Asia/Kolkata" }, "created": "2017-02-28T14:58:02.000+0000", "updated": "2017-02-28T14:58:02.000+0000" } ], "maxResults": 2, "total": 2, "startAt": 0 } } }