{ "id": "166624", "key": "AC-4856", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "10100", "description": "This issue won't be actioned.", "name": "Won't Do" }, "resolutiondate": "2017-03-17T14:07:03.000+0000", "created": "2017-03-15T19:34:52.000+0000", "labels": [], "versions": [], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2017-03-17T14:07:03.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "15001", "name": "Websites" } ], "description": "As of a month ago, I don't have a support live chat button on the Appcelerator website and I see the below text at https://developer.appcelerator.com/help\r\n\r\n\"Ask our Support\r\nThe current plan for MY ORG does not include Appcelerator Support. Please consider our other Plans or Ask the Community.\"\r\n\r\nI have an active Indie license.", "attachment": [], "flagged": false, "summary": "Can't start live chat for support on Indie account", "creator": { "name": "info@appinlet.com", "key": "info@appinlet.com", "displayName": "info@appinlet.com", "active": true, "timeZone": "Africa/Johannesburg" }, "subtasks": [], "reporter": { "name": "info@appinlet.com", "key": "info@appinlet.com", "displayName": "info@appinlet.com", "active": true, "timeZone": "Africa/Johannesburg" }, "environment": null, "comment": { "comments": [ { "id": "412787", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2017-03-16T14:08:05.000+0000", "updated": "2017-03-16T14:08:05.000+0000" } ], "maxResults": 1, "total": 1, "startAt": 0 } } }