{
	"id": "166676",
	"key": "AC-4862",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "6",
			"description": "",
			"name": "Hold"
		},
		"resolutiondate": "2017-03-27T16:37:32.000+0000",
		"created": "2017-03-20T10:40:06.000+0000",
		"labels": [
			"arrowdb",
			"email",
			"ti.cloud"
		],
		"versions": [
			{
				"id": "17032",
				"name": "Appcelerator Studio 4.3.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [
			{
				"id": "54576",
				"type": {
					"id": "10001",
					"name": "Cloners",
					"inward": "is cloned into",
					"outward": "is cloned from"
				},
				"outwardIssue": {
					"id": "166326",
					"key": "AC-4826",
					"fields": {
						"summary": "Arrow Cloud Email Not Working",
						"status": {
							"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
							"name": "Closed",
							"id": "6",
							"statusCategory": {
								"id": 3,
								"key": "done",
								"colorName": "green",
								"name": "Done"
							}
						},
						"issuetype": {
							"id": "1",
							"description": "A problem which impairs or prevents the functions of the product.",
							"name": "Bug",
							"subtask": false
						}
					}
				}
			}
		],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2017-03-27T18:29:03.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14554",
				"name": "Appcelerator Dashboard"
			},
			{
				"id": "14559",
				"name": "ArrowDB"
			}
		],
		"description": "Hi,\r\nI am trying to save the smtp settings for the g-suite account but not able to. There are two ways i am able to get it saved successfully\r\n1. TLS enabled with port 465.\r\n2. TLS disabled with port 587.\r\n\r\nBut with the above settings i get the test email of settings saves successfully, but after that when i trigger the email using ti.cloud module, nothing happens no email comes. I see the logs and it says status 200, but email never comes also i can see the logs of the test mail sent about settings saved in the google admin console but not the emails i trigger through the ti.cloud\r\n\r\nI spoke to google g-suite support, as per them TLS enabled only works with port 587 and TLS disabled works only with 465, in which case my settings are not saved and i get error of smtp settings are not valid. Please help me out.\r\n\r\nI also raised an issue previously but i am not able to see it, it's not there in my raised issues.\r\n",
		"attachment": [
			{
				"id": "61906",
				"filename": "Screen Shot 2017-03-24 at 8.24.32 PM.png",
				"author": {
					"name": "ishansingh20132012",
					"key": "ishansingh20132012",
					"displayName": "Ishan Singh",
					"active": true,
					"timeZone": "Asia/Kolkata"
				},
				"created": "2017-03-24T14:55:21.000+0000",
				"size": 163325,
				"mimeType": "image/png"
			},
			{
				"id": "61907",
				"filename": "Screen Shot 2017-03-24 at 9.04.51 PM.png",
				"author": {
					"name": "ishansingh20132012",
					"key": "ishansingh20132012",
					"displayName": "Ishan Singh",
					"active": true,
					"timeZone": "Asia/Kolkata"
				},
				"created": "2017-03-24T15:35:17.000+0000",
				"size": 170652,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Arrow Cloud Email Not Working",
		"creator": {
			"name": "ishansingh20132012",
			"key": "ishansingh20132012",
			"displayName": "Ishan Singh",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"subtasks": [],
		"reporter": {
			"name": "ishansingh20132012",
			"key": "ishansingh20132012",
			"displayName": "Ishan Singh",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"environment": "Mac Osx Sierra ",
		"comment": {
			"comments": [
				{
					"id": "413656",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-20T10:41:34.000+0000",
					"updated": "2017-03-20T10:41:34.000+0000"
				},
				{
					"id": "413665",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, can you please provide your app key? Thanks\r\n",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-03-20T14:47:15.000+0000",
					"updated": "2017-03-20T14:47:15.000+0000"
				},
				{
					"id": "414345",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "@ishansingh2003@gmail.com, can you please provide your app key?",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-21T19:26:17.000+0000",
					"updated": "2017-03-21T19:26:17.000+0000"
				},
				{
					"id": "414490",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Can you please try port 587 with tls set to true. ",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-21T21:42:34.000+0000",
					"updated": "2017-03-21T21:42:34.000+0000"
				},
				{
					"id": "415285",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~ishansingh2003], Can you follow up on @wei kong's comment?",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-03-23T13:56:43.000+0000",
					"updated": "2017-03-23T13:56:43.000+0000"
				},
				{
					"id": "415287",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "Hi [~wkong],\r\nI have tried every possible combination, if you read the description I wrote above you will find it.\r\nThere should be a detailed log when there is some error in the SMTP settings, so that a user can see what's the issue, not just SMTPS settings are not valid error.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-03-23T14:04:52.000+0000",
					"updated": "2017-03-23T14:46:57.000+0000"
				},
				{
					"id": "415293",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I'm seeing failures like \r\n\r\n\"job_name\" : \"Mail\", \"message\" : \"end of file reached\", \"status\" : 400\r\n\r\n\r\ncan you please test with a simple test email? ",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-23T16:49:20.000+0000",
					"updated": "2017-03-23T16:53:04.000+0000"
				},
				{
					"id": "415294",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "I tested that,\r\nBut for that my settings should be saved for smtp.",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-23T16:52:04.000+0000",
					"updated": "2017-03-23T16:52:04.000+0000"
				},
				{
					"id": "415296",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "what do you mean? this is an error coming out of your test email I see in the log. it is not related to saving settings. it is an error the smpt server returned . ",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-23T16:54:35.000+0000",
					"updated": "2017-03-23T16:54:35.000+0000"
				},
				{
					"id": "415298",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "Can you please share the logs here ?",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-23T17:05:26.000+0000",
					"updated": "2017-03-23T17:05:26.000+0000"
				},
				{
					"id": "415300",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "i did can you see it now? ",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-23T17:17:12.000+0000",
					"updated": "2017-03-23T17:17:12.000+0000"
				},
				{
					"id": "415311",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "The to email id is ishansingh2003@gmail.com, not Ishan@gmail.com. I have passed the first one. Lemme verify it",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-23T18:02:48.000+0000",
					"updated": "2017-03-23T18:02:48.000+0000"
				},
				{
					"id": "415315",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "are you having issue with sending email on dashboard when setting smtp or sending email using our api? the log is for api only. I don't have information on dashboard. would have to involve another team. ",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-23T18:04:08.000+0000",
					"updated": "2017-03-23T18:04:08.000+0000"
				},
				{
					"id": "415341",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "I have issue with both",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-23T18:48:15.000+0000",
					"updated": "2017-03-23T18:48:15.000+0000"
				},
				{
					"id": "415541",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "This is the setting i am using, i am getting a test email of smtp settings saved. After that when i trigger from app or curl, no email comes.",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-24T14:56:06.000+0000",
					"updated": "2017-03-24T14:56:06.000+0000"
				},
				{
					"id": "415542",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "Please see the attached file.",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-24T14:56:28.000+0000",
					"updated": "2017-03-24T14:56:28.000+0000"
				},
				{
					"id": "415543",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "i changed to tls true with port 587 and tested it. it is working. Can you try it? Did you try this combo before? ",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-24T15:25:21.000+0000",
					"updated": "2017-03-24T15:25:21.000+0000"
				},
				{
					"id": "415544",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "I tried with TLS to true, but it was not saving the smtp settings saying settings are not valid.\r\nIs there an issue with the Appcelerator Settings saving ?",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-24T15:31:09.000+0000",
					"updated": "2017-03-24T15:31:09.000+0000"
				},
				{
					"id": "415545",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "And yes, Its working now. But it should not be like this. from my end also if i give the same settings with tls to true, it should save the settings instead giving error.",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-24T15:31:54.000+0000",
					"updated": "2017-03-24T15:31:54.000+0000"
				},
				{
					"id": "415546",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "You can see this screenshot, from dashboard we from our end save the settings you just change from the backend.",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-24T15:35:45.000+0000",
					"updated": "2017-03-24T15:35:45.000+0000"
				},
				{
					"id": "415547",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "The screenshot is of the another app, i am trying to save smtp settings for.\r\nAs user cannot raise a ticket everytime. Please look into this.",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-24T15:37:18.000+0000",
					"updated": "2017-03-24T15:37:18.000+0000"
				},
				{
					"id": "415572",
					"author": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "[~sdarda] can you please file a dashboard ticket on this? I don't know why dashboard won't let the user same tls to true when 587 is used ",
					"updateAuthor": {
						"name": "wkong",
						"key": "wkong",
						"displayName": "Wei Kong",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-03-24T17:41:07.000+0000",
					"updated": "2017-03-24T17:41:07.000+0000"
				},
				{
					"id": "415834",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "Thanks, i will try to create another issue and give this issue reference. \r\nPlease don't close this until i raise an issue there.",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-25T20:16:02.000+0000",
					"updated": "2017-03-25T20:16:02.000+0000"
				},
				{
					"id": "415902",
					"author": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "You again shifted that issue to somewhere else, without even letting me know. You should have atleast let me know where it is moved ?",
					"updateAuthor": {
						"name": "ishansingh20132012",
						"key": "ishansingh20132012",
						"displayName": "Ishan Singh",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2017-03-27T18:29:03.000+0000",
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