{
	"id": "168469",
	"key": "AC-5035",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "1",
			"description": "A fix for this issue is checked into the tree and tested.",
			"name": "Fixed"
		},
		"resolutiondate": "2017-06-19T16:18:28.000+0000",
		"created": "2017-06-17T14:11:08.000+0000",
		"labels": [],
		"versions": [
			{
				"id": "17038",
				"name": "Appcelerator Studio 4.5.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2018-12-04T13:26:00.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [],
		"description": "I've never encountered this problem before.  I haven't launched studio in about a week.  Starting today, when I launch, I successfully get past the \"Validating Studio\" screen but then at the \"Loading Studio\" screen everything just hangs.\r\n\r\nI've force-quit and reloaded many times with the same result.  Reboot with same result.   \r\n\r\nI've attached the report that happens when I force quit.  Let me know if there is any other data point.  Im stuck in the water\r\n\r\nHelp",
		"attachment": [
			{
				"id": "62685",
				"filename": "Report.rtf",
				"author": {
					"name": "ch",
					"key": "ch",
					"displayName": "Cameron",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2017-06-17T14:09:20.000+0000",
				"size": 1069785,
				"mimeType": "text/rtf"
			}
		],
		"flagged": false,
		"summary": "Appcelerator hangs on \"Loading Studio\"",
		"creator": {
			"name": "ch",
			"key": "ch",
			"displayName": "Cameron",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "ch",
			"key": "ch",
			"displayName": "Cameron",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "OSX 10.10.5\r\nVersion:         4.9.0 (4.9.0.201705302345)",
		"comment": {
			"comments": [
				{
					"id": "422203",
					"author": {
						"name": "ch",
						"key": "ch",
						"displayName": "Cameron",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Ok I solved the issue by going to \"appc login\" from the command line, and then launching the app all worked.  Seems weird?\r\n",
					"updateAuthor": {
						"name": "ch",
						"key": "ch",
						"displayName": "Cameron",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-06-17T14:19:38.000+0000",
					"updated": "2017-06-17T14:19:38.000+0000"
				},
				{
					"id": "422219",
					"author": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "[~hansknoechel]- Thanks, I'll check that.\r\n",
					"updateAuthor": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-06-19T09:37:49.000+0000",
					"updated": "2017-06-19T09:37:49.000+0000"
				},
				{
					"id": "422220",
					"author": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "A quick workaround is, do logout from the terminal and login again and then launch the studio.\r\n\r\nTo identify the root cause, whenever studio get into this state - ask them to capture the thread dump for the studio which is mentioned here - http://docs.appcelerator.com/platform/latest/#!/guide/Crashes_and_Freezes\r\n\r\n",
					"updateAuthor": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-06-19T09:43:55.000+0000",
					"updated": "2017-06-19T09:43:55.000+0000"
				},
				{
					"id": "423887",
					"author": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "[~johngoodland] - Unfortunately No. We have to go to terminal and do logout and login again. \r\n\r\nWill work this on priority with your help, could you please share your studio thread dumps while it was stuck on studio spash screen. That would help me to see where is the problem.\r\n\r\nPlease follow the below link to capture thread dumps.\r\nhttp://docs.appcelerator.com/platform/latest/#!/guide/Crashes_and_Freezes\r\n\r\n*From the above doc:*\r\n# Open a command prompt.\r\n# Type jps -v shows you a list of jvm process ids. You should see one referencing Eclipse.\r\n# Type jstack <pid> >> logfile.logto dump the stack trace for the specified VM process id. Copy this into a file and attach it to the JIRA ticket. You may need to pipe the output to a location where you have write permissions, i.e.:\r\n\r\nc:\\Program Files\\Java\\jdk1.6.0_29\\bin>jstack 2616 >> \"C:\\Users\\Username\\Desktop\\test2.log\"\r\n",
					"updateAuthor": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-07-11T07:44:56.000+0000",
					"updated": "2017-07-11T07:44:56.000+0000"
				},
				{
					"id": "423892",
					"author": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "That's right!, only thread dumps are useful in this case. However, will analyze by invalidating the session and see if we can able to reproduce the problem.\r\n",
					"updateAuthor": {
						"name": "kkolipaka",
						"key": "kkolipaka",
						"displayName": "Kondal Kolipaka",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-07-11T08:30:01.000+0000",
					"updated": "2017-07-11T08:30:01.000+0000"
				},
				{
					"id": "429894",
					"author": {
						"name": "lithiumlab",
						"key": "lithiumlab",
						"displayName": "Pablo Liz",
						"active": true,
						"timeZone": "America/Santo_Domingo"
					},
					"body": "I had the same problem today with Axway Studio 4.10.0.201709271713\r\nforce quit,\r\nthen terminal appc login,\r\nrestart the app seemed to work.\r\n\r\n",
					"updateAuthor": {
						"name": "lithiumlab",
						"key": "lithiumlab",
						"displayName": "Pablo Liz",
						"active": true,
						"timeZone": "America/Santo_Domingo"
					},
					"created": "2017-10-31T11:06:37.000+0000",
					"updated": "2017-10-31T11:06:37.000+0000"
				},
				{
					"id": "444220",
					"author": {
						"name": "christi",
						"key": "christi",
						"displayName": "Christi",
						"active": true,
						"timeZone": "America/New_York"
					},
					"body": "Not sure why this is closed as fixed, it is still happening in Axway Studio 5.1.1.201809051655.",
					"updateAuthor": {
						"name": "christi",
						"key": "christi",
						"displayName": "Christi",
						"active": true,
						"timeZone": "America/New_York"
					},
					"created": "2018-12-04T13:26:00.000+0000",
					"updated": "2018-12-04T13:26:00.000+0000"
				}
			],
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}