{
	"id": "170093",
	"key": "AC-5304",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "8",
			"description": "",
			"name": "Needs more info"
		},
		"resolutiondate": "2017-11-03T20:54:17.000+0000",
		"created": "2017-10-23T17:43:42.000+0000",
		"labels": [
			"appcelerator-login-issue"
		],
		"versions": [],
		"issuelinks": [
			{
				"id": "56082",
				"type": {
					"id": "10003",
					"name": "Relates",
					"inward": "relates to",
					"outward": "relates to"
				},
				"outwardIssue": {
					"id": "170081",
					"key": "TISTUD-8898",
					"fields": {
						"summary": "Mac: Appcelerator Studio freezes with the latest JDK 8u151 or JDK 8u152",
						"status": {
							"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
							"name": "Closed",
							"id": "6",
							"statusCategory": {
								"id": 3,
								"key": "done",
								"colorName": "green",
								"name": "Done"
							}
						},
						"priority": {
							"name": "Critical",
							"id": "1"
						},
						"issuetype": {
							"id": "1",
							"description": "A problem which impairs or prevents the functions of the product.",
							"name": "Bug",
							"subtask": false
						}
					}
				}
			}
		],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2017-11-04T03:49:13.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14552",
				"name": "Appcelerator CLI",
				"description": "Please enter tickets related to Tooling and the CLI here"
			},
			{
				"id": "14554",
				"name": "Appcelerator Dashboard"
			}
		],
		"description": "I have fresh installed Appcelerator Studio 4.10. But it failed to install java. So i manually installed the java. Then it successfully installed the studio. but when I enter the login credential on login screen then press login. it stuck on loader screen with \"configuring text\". I tried uninstalling and reinstalling studio 4-5 times. but issue is same. So can please help me to fix this. i have also attached the screen shot.",
		"attachment": [
			{
				"id": "63474",
				"filename": "Screen Shot 2017-10-23 at 11.03.33 PM.png",
				"author": {
					"name": "hiteshmanawat@gmail.com",
					"key": "hiteshmanawat@gmail.com",
					"displayName": "hiteshmanawat@gmail.com",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2017-10-25T15:56:01.000+0000",
				"size": 107948,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Stuck on configuring screen after entering login screen",
		"creator": {
			"name": "hiteshmanawat@gmail.com",
			"key": "hiteshmanawat@gmail.com",
			"displayName": "hiteshmanawat@gmail.com",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "hiteshmanawat@gmail.com",
			"key": "hiteshmanawat@gmail.com",
			"displayName": "hiteshmanawat@gmail.com",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "NodeJS 6.11\r\nJAVA 1.8.151\r\nAppcelerator Studio 4.10",
		"comment": {
			"comments": [
				{
					"id": "429518",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, WE don't see any screenshot of the issue screen. Please reattach that. Try login through terminal/command prompt, Run \"appc login\" and follow through. After the process is done, Try reopening the studio. ",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-10-24T20:24:07.000+0000",
					"updated": "2017-10-24T20:24:07.000+0000"
				},
				{
					"id": "429536",
					"author": {
						"name": "hiteshmanawat@gmail.com",
						"key": "hiteshmanawat@gmail.com",
						"displayName": "hiteshmanawat@gmail.com",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I tried login through terminal it successfully logged in. But Appcelerator studio still stuck on login 'configuring' screen with loader.",
					"updateAuthor": {
						"name": "hiteshmanawat@gmail.com",
						"key": "hiteshmanawat@gmail.com",
						"displayName": "hiteshmanawat@gmail.com",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-10-25T05:27:48.000+0000",
					"updated": "2017-10-25T05:27:48.000+0000"
				},
				{
					"id": "429551",
					"author": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "\r\n[~hiteshmanawat@gmail.com], Thanks for your feedback. It would be helpful to investigate the issue if you can attach the screenshot which describes the issue properly.",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-10-25T09:07:01.000+0000",
					"updated": "2017-10-25T09:07:01.000+0000"
				},
				{
					"id": "429568",
					"author": {
						"name": "hiteshmanawat@gmail.com",
						"key": "hiteshmanawat@gmail.com",
						"displayName": "hiteshmanawat@gmail.com",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I have attached the screenshot where the login screen is stuck.",
					"updateAuthor": {
						"name": "hiteshmanawat@gmail.com",
						"key": "hiteshmanawat@gmail.com",
						"displayName": "hiteshmanawat@gmail.com",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-10-25T15:56:13.000+0000",
					"updated": "2017-10-25T15:57:16.000+0000"
				},
				{
					"id": "429582",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Please send the log of \"appc ti setup check\" in here. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-10-25T20:10:54.000+0000",
					"updated": "2017-10-25T20:10:54.000+0000"
				},
				{
					"id": "430104",
					"author": {
						"name": "hiteshmanawat@gmail.com",
						"key": "hiteshmanawat@gmail.com",
						"displayName": "hiteshmanawat@gmail.com",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi guys.\nI tried appc login from terminal for the first time it din't work.\nBut when I tried next day the same it worked and download the Appcelerator setup from terminal. Now I am able to login in Appcelerator.\nThanks a lot guys, I appreciate your support.",
					"updateAuthor": {
						"name": "hiteshmanawat@gmail.com",
						"key": "hiteshmanawat@gmail.com",
						"displayName": "hiteshmanawat@gmail.com",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-11-04T03:49:13.000+0000",
					"updated": "2017-11-04T03:49:13.000+0000"
				}
			],
			"maxResults": 6,
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		}
	}
}