{
	"id": "170551",
	"key": "AC-5426",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "10000",
			"description": "",
			"name": "Done"
		},
		"resolutiondate": "2017-12-07T09:56:40.000+0000",
		"created": "2017-12-06T11:33:49.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2017-12-07T10:46:16.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			}
		],
		"description": "I am not able to continue working whole morning because some internet connection to Axway is not working.\r\nIt stays at \"Launching Studio Dashboard...\" and \"Opening Studio Dashboard...\"",
		"attachment": [
			{
				"id": "63732",
				"filename": "Schermafbeelding 2017-12-06 om 13.04.00.png",
				"author": {
					"name": "ray@raymondverbruggen.nl",
					"key": "ray@raymondverbruggen.nl",
					"displayName": "Raymond Verbruggen",
					"active": true,
					"timeZone": "Europe/Berlin"
				},
				"created": "2017-12-06T12:04:23.000+0000",
				"size": 88891,
				"mimeType": "image/png"
			},
			{
				"id": "63734",
				"filename": "Schermafbeelding 2017-12-06 om 13.15.51.png",
				"author": {
					"name": "ray@raymondverbruggen.nl",
					"key": "ray@raymondverbruggen.nl",
					"displayName": "Raymond Verbruggen",
					"active": true,
					"timeZone": "Europe/Berlin"
				},
				"created": "2017-12-06T12:16:37.000+0000",
				"size": 35625,
				"mimeType": "image/png"
			},
			{
				"id": "63733",
				"filename": "Schermafbeelding 2017-12-06 om 13.15.51.png",
				"author": {
					"name": "ray@raymondverbruggen.nl",
					"key": "ray@raymondverbruggen.nl",
					"displayName": "Raymond Verbruggen",
					"active": true,
					"timeZone": "Europe/Berlin"
				},
				"created": "2017-12-06T12:16:23.000+0000",
				"size": 35625,
				"mimeType": "image/png"
			},
			{
				"id": "63735",
				"filename": "Schermafbeelding 2017-12-06 om 14.23.56.png",
				"author": {
					"name": "ray@raymondverbruggen.nl",
					"key": "ray@raymondverbruggen.nl",
					"displayName": "Raymond Verbruggen",
					"active": true,
					"timeZone": "Europe/Berlin"
				},
				"created": "2017-12-06T13:24:48.000+0000",
				"size": 56725,
				"mimeType": "image/png"
			},
			{
				"id": "63738",
				"filename": "Schermafbeelding 2017-12-06 om 14.28.21.png",
				"author": {
					"name": "ray@raymondverbruggen.nl",
					"key": "ray@raymondverbruggen.nl",
					"displayName": "Raymond Verbruggen",
					"active": true,
					"timeZone": "Europe/Berlin"
				},
				"created": "2017-12-06T13:29:16.000+0000",
				"size": 71264,
				"mimeType": "image/png"
			},
			{
				"id": "63737",
				"filename": "Schermafbeelding 2017-12-06 om 14.28.21.png",
				"author": {
					"name": "ray@raymondverbruggen.nl",
					"key": "ray@raymondverbruggen.nl",
					"displayName": "Raymond Verbruggen",
					"active": true,
					"timeZone": "Europe/Berlin"
				},
				"created": "2017-12-06T13:28:54.000+0000",
				"size": 71264,
				"mimeType": "image/png"
			},
			{
				"id": "63736",
				"filename": "Schermafbeelding 2017-12-06 om 14.28.21.png",
				"author": {
					"name": "ray@raymondverbruggen.nl",
					"key": "ray@raymondverbruggen.nl",
					"displayName": "Raymond Verbruggen",
					"active": true,
					"timeZone": "Europe/Berlin"
				},
				"created": "2017-12-06T13:28:37.000+0000",
				"size": 71264,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Make Axway Studio STAND ALONE URGENTLY",
		"creator": {
			"name": "ray@raymondverbruggen.nl",
			"key": "ray@raymondverbruggen.nl",
			"displayName": "Raymond Verbruggen",
			"active": true,
			"timeZone": "Europe/Berlin"
		},
		"subtasks": [],
		"reporter": {
			"name": "ray@raymondverbruggen.nl",
			"key": "ray@raymondverbruggen.nl",
			"displayName": "Raymond Verbruggen",
			"active": true,
			"timeZone": "Europe/Berlin"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "431783",
					"author": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~ray@raymondverbruggen.nl],\r\nThanks for sharing with us. Which studio version are you using? Are you able to login via studio? It would be great if you can attach a screenshot which displays the issue properly.\r\n",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-06T12:01:53.000+0000",
					"updated": "2017-12-06T12:01:53.000+0000"
				},
				{
					"id": "431784",
					"author": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Hello Mostafizur!\r\n\r\nI am using the latest version of studio. I am not able to login via Studio and also not via CLI.\r\nA screen !Schermafbeelding 2017-12-06 om 13.04.00.png|thumbnail!  \r\n\r\nThis is urgent, I am waiting already for a long time! This is blocking everything!\r\n",
					"updateAuthor": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2017-12-06T12:04:54.000+0000",
					"updated": "2017-12-06T12:04:54.000+0000"
				},
				{
					"id": "431785",
					"author": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "The Axway servers a down or so?\r\nI must be able to work offline.",
					"updateAuthor": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2017-12-06T12:05:32.000+0000",
					"updated": "2017-12-06T12:05:32.000+0000"
				},
				{
					"id": "431786",
					"author": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": " !Schermafbeelding 2017-12-06 om 13.15.51.png|thumbnail! ",
					"updateAuthor": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2017-12-06T12:16:40.000+0000",
					"updated": "2017-12-06T12:16:40.000+0000"
				},
				{
					"id": "431788",
					"author": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Still looking at a spinning wheel cursor.\r\nHow can I declare the non-productive hours?\r\nThis day is lost, my customer is furious!",
					"updateAuthor": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2017-12-06T13:26:37.000+0000",
					"updated": "2017-12-06T13:26:37.000+0000"
				},
				{
					"id": "431789",
					"author": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "a  !Schermafbeelding 2017-12-06 om 14.28.21.png|thumbnail! ",
					"updateAuthor": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2017-12-06T13:29:20.000+0000",
					"updated": "2017-12-06T13:29:20.000+0000"
				},
				{
					"id": "431811",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, We are having some technical issue. I can see the same error when opening dashboard in the studio. We are actively working on it. Should be fixed soon. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-06T20:20:01.000+0000",
					"updated": "2017-12-06T20:21:51.000+0000"
				},
				{
					"id": "431829",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, The issue is fixed. Can you please check and get back to us?",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-07T07:34:41.000+0000",
					"updated": "2017-12-07T07:34:41.000+0000"
				},
				{
					"id": "431837",
					"author": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Hello!\r\n\r\nI understand that it struck you and you where not amused having technical issues (understatement).\r\nSorry for that.\r\n\r\nMy problem is that I was at a customer's site (abroad) for one day only to make an update for his app, and I could not do anything. That is not acceptable, this cost me real bucks!\r\n\r\nNo message that explained what was happening.\r\nNo announcement that some server would be going offline.\r\nNo message that some server had (accidentally) gone offline.\r\n... etc\r\nOnly a spinning wheel.\r\nBecause of the lack of information I kept trying and trying thinking it was a short hick-up.\r\n\r\nEven calling the support telephone number did not help, a french speaking woman (I pressed the \"support in English\" button) kept asking for some number and wanted to make a ticket. She should have known that there was something wrong.\r\nI wonder, was I the only person having difficulties? There must have been more.\r\n\r\n\r\nOkay, I can imagine it is a requirement to be logged in on the specific machine.\r\nBut after that, working offline must be possible at all times.\r\n\r\n\r\nI just checked, when I remove the internet connection I get the following message:\r\n[ERROR] :  You are offline but this is the first time you are building this application with this configuration. You must be online once with this build configuration and then you can do subsequent builds offline.\r\n\r\nWhat does this mean? Last week I built the application successfully.\r\nWhat does configuration mean? When does it change?\r\n\r\nEverybody can live with the necessity of having an internet connection once in a while but please make clear when it is needed.\r\n\r\n\r\nBest regards,\r\nRaymond",
					"updateAuthor": {
						"name": "ray@raymondverbruggen.nl",
						"key": "ray@raymondverbruggen.nl",
						"displayName": "Raymond Verbruggen",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2017-12-07T10:46:16.000+0000",
					"updated": "2017-12-07T10:46:16.000+0000"
				}
			],
			"maxResults": 10,
			"total": 10,
			"startAt": 0
		}
	}
}