{
	"id": "170552",
	"key": "AC-5427",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "10000",
			"description": "",
			"name": "Done"
		},
		"resolutiondate": "2017-12-07T16:41:28.000+0000",
		"created": "2017-12-06T13:51:38.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2017-12-07T16:41:28.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [],
		"description": "Hi guys,\r\nI recently update Java to Java 8 Update 151 and since then, Appc studio is extremely unstable and laggy. I double click to open a file, rainbow wheel shows up and it takes *minutes* for Studio to become responsive. And when it does, I do another simple action and rainbow wheel shows up again and I can make a coffee :)\r\nOther applications runs normally, when I click dock icon to focus Studio, nothing happens(I right click and see Application not responding). I tried to force quit, I tried to restart my Mac(many times), nothing helped. Unfortunately I don't have Java pre-update backup in Timemachine, so I can't revert back easily.\r\nPlease advise me what to do, to make it normal responsive.\r\nThanks ",
		"attachment": [
			{
				"id": "63739",
				"filename": "Screen Shot 2017-12-07 at 11.06.55 AM.png",
				"author": {
					"name": "bpawar",
					"key": "bpawar",
					"displayName": "Bhushankumar pawar",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2017-12-07T06:17:47.000+0000",
				"size": 650623,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Freezing Studio after update to Java 8 update 151",
		"creator": {
			"name": "max87",
			"key": "max87",
			"displayName": "Marian Kucharcik",
			"active": true,
			"timeZone": "Europe/Prague"
		},
		"subtasks": [],
		"reporter": {
			"name": "max87",
			"key": "max87",
			"displayName": "Marian Kucharcik",
			"active": true,
			"timeZone": "Europe/Prague"
		},
		"environment": "Macbook Pro late 2011, macOS Sierra 10.12.6, 8GB RAM, 512GB SSD&512GB HDD\r\nAxway Appcelerator Studio(latest GA),\r\nJava 8u151\r\n",
		"comment": {
			"comments": [
				{
					"id": "431809",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "This is happening right after you updated JDK? I have the same JDK, which is running smoothly. Can you try to uninstall the whole thing and reinstall again. I mean CLI, SDK, And studio. Run the below commands one by one: \r\n\r\nrm -rf ~/.appcelerator
\r\nrm -rf ~/.titanium
\r\nsudo npm uninstall -g titanium
\r\nsudo npm uninstall -g appcelerator
\r\nsudo npm install -g appcelerator
\r\nappc use latest
\r\nappc setup\r\n\r\nUse sudo in the first two if necessary. We have not got any similar report on this issue. Please get back to us. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-06T20:13:38.000+0000",
					"updated": "2017-12-06T20:13:38.000+0000"
				},
				{
					"id": "431812",
					"author": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"body": "Hi Sharif,\r\nyes, I noticed it after I updated JDK. Also my friend(also from Slovakia) is experiencing exactly same problem, he can't load Dasboard, when he/I start the Studio, it's not responding after a while, I tried to check updates - error come out(Error occured during Axway Appcelerator update, please make sure the network is connected to receive updates). It showed me memory heap error earlier, so I incresed in in AppceleratorStudio.ini file, it worked for a while, but it's not working now...\r\n\r\nI downloaded Studio 5.0RC to try, I'll install it over current installation and if it will not work, I'll remove it and install latest GA from scratch.\r\nThanks",
					"updateAuthor": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"created": "2017-12-06T20:21:11.000+0000",
					"updated": "2017-12-06T20:24:19.000+0000"
				},
				{
					"id": "431814",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, I have seen the issue for me too. The issue is not for JDK update. We are having some technical difficulty. We are actively working on it. It should be fixed soon. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-06T20:28:55.000+0000",
					"updated": "2017-12-06T20:28:55.000+0000"
				},
				{
					"id": "431816",
					"author": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"body": "So I don't have to reinstall/uninstall whole Studio and set it up again from scratch?",
					"updateAuthor": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"created": "2017-12-06T20:30:32.000+0000",
					"updated": "2017-12-06T20:30:32.000+0000"
				},
				{
					"id": "431824",
					"author": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~max87],  We are having some technical issue. Our team is actively working on it. Should be fixed soon. Thanks.",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-07T04:39:01.000+0000",
					"updated": "2017-12-07T04:39:01.000+0000"
				},
				{
					"id": "431825",
					"author": {
						"name": "bpawar",
						"key": "bpawar",
						"displayName": "Bhushankumar pawar",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"updateAuthor": {
						"name": "bpawar",
						"key": "bpawar",
						"displayName": "Bhushankumar pawar",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2017-12-07T06:17:14.000+0000",
					"updated": "2017-12-07T06:19:25.000+0000"
				},
				{
					"id": "431826",
					"author": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"body": "Hi guys,\r\nplease let us know when it will be fixed.\r\nThanks",
					"updateAuthor": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"created": "2017-12-07T06:17:33.000+0000",
					"updated": "2017-12-07T06:19:07.000+0000"
				},
				{
					"id": "431830",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, The issue is fixed. The dashboard is loading fine and also build through the studio. Can you please check and get back to us?",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-07T07:36:35.000+0000",
					"updated": "2017-12-07T07:38:31.000+0000"
				},
				{
					"id": "431831",
					"author": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"body": "Hi Sharif,\r\nIt appears to work fine for me, thank you very much for quick fix.",
					"updateAuthor": {
						"name": "max87",
						"key": "max87",
						"displayName": "Marian Kucharcik",
						"active": true,
						"timeZone": "Europe/Prague"
					},
					"created": "2017-12-07T07:41:26.000+0000",
					"updated": "2017-12-07T07:41:26.000+0000"
				},
				{
					"id": "431850",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Thanks for letting us know. We are here to help. ",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2017-12-07T16:41:00.000+0000",
					"updated": "2017-12-07T16:41:00.000+0000"
				}
			],
			"maxResults": 11,
			"total": 11,
			"startAt": 0
		}
	}
}