{
	"id": "170705",
	"key": "AC-5484",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "8",
			"description": "",
			"name": "Needs more info"
		},
		"resolutiondate": "2018-02-05T21:07:44.000+0000",
		"created": "2018-01-03T06:35:18.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2018-02-05T21:07:44.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [],
		"description": "when i try to send an IOS notification, it show this error status.\r\nException Type: APNS; Error Code: 2010; Error Message: Socket is closed; Catched Exception: Socket Closed",
		"attachment": [
			{
				"id": "63877",
				"filename": "Screen Shot 2018-01-03 at 2.28.37 PM.png",
				"author": {
					"name": "lau.yikonn",
					"key": "lau.yikonn",
					"displayName": "lau.yikonn",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2018-01-03T06:34:21.000+0000",
				"size": 143577,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Fail to sent ios notification.",
		"creator": {
			"name": "lau.yikonn",
			"key": "lau.yikonn",
			"displayName": "lau.yikonn",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "lau.yikonn",
			"key": "lau.yikonn",
			"displayName": "lau.yikonn",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "432660",
					"author": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~lau.yikonn],\r\nThanks for sharing with us. Can you please share your sample code and environment details here so that we can reproduce the issue on our end?\r\n\r\nBest",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-01-03T08:04:38.000+0000",
					"updated": "2018-01-03T08:04:38.000+0000"
				},
				{
					"id": "432712",
					"author": {
						"name": "lau.yikonn",
						"key": "lau.yikonn",
						"displayName": "lau.yikonn",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "var Cloud = require('ti.cloud');  \r\nvar app_status;\r\n\r\nif(Ti.Platform.osname == \"android\"){ \r\n\tvar CloudPush = require('ti.cloudpush'); \r\n\tCloudPush.addEventListener('callback', function (evt) { \r\n\t\tvar payload = JSON.parse(evt.payload); \r\n\r\n\t\tTi.App.Payload = payload;\r\n\t\t// if trayClickLaunchedApp or trayClickFocusedApp set redirect as true\r\n\t\tconsole.log(\"callback push\");\r\n\t\t\r\n\t});\r\n\t\r\n\tCloudPush.addEventListener('trayClickLaunchedApp', function (evt) {\r\n\t\tvar payload = JSON.parse(evt.payload); \r\n\t\treceivePush(payload);\r\n\t\tconsole.log('Tray Click Launched App (app was not running)');\r\n\t\t\r\n\t\tapp_status = \"not_running\"; \r\n\t    //getNotificationNumber(Ti.App.Payload); \r\n\t});\r\n\tCloudPush.addEventListener('trayClickFocusedApp', function (evt) {\r\n\t\tvar payload = JSON.parse(evt.payload); \r\n\t\tconsole.log('Tray Click Focused App (app was already running)');\r\n\t\treceivePush(payload);\r\n\t\tapp_status = \"running\";  \r\n\t});\r\n}\r\n\r\nfunction getNotificationNumber(payload){ \r\n\tconsole.log(payload);\r\n}\r\n\t\r\n// Process incoming push notifications\r\nfunction receivePush(e) { \r\n\tconsole.log(e);\r\n\tconsole.log('receive push');\r\n\tif(OS_IOS){\r\n\t\tif(e.data.target == \"chatroom\"){\r\n\t\t\t\r\n\t\t}\r\n\t}else{\r\n\t\tif(e.target == \"chatroom\"){\r\n\t\t\t\r\n\t\t}\r\n\t}\r\n\t\r\n\t\r\n\t//Action after receiving push message\r\n\t \r\n\treturn false;\r\n}\r\n\r\nfunction deviceTokenSuccess(ex) {\r\n\tconsole.log(\"deviceTokenSuccess\");\r\n    deviceToken = ex.deviceToken;\r\n    \r\n\tCloud.PushNotifications.subscribeToken({\r\n\t    channel: 'general',\r\n\t    type:Ti.Platform.name == 'android' ? 'android' : 'ios', \r\n\t    device_token: deviceToken\r\n\t}, function (sub) { \r\n\t\tconsole.log(sub);\r\n\t    if (sub.success) { \r\n\t    \t/** User device token**/\r\n\t    \tconsole.log(deviceToken+\" push\");\r\n     \t\tTi.App.Properties.setString('deviceToken', deviceToken); \r\n\t    }\r\n\t});\r\n}\r\nfunction deviceTokenError(e) {\r\n    alert('Failed to register for push notifications! ' + e.error);\r\n}\r\n\r\nfunction registerPush(){\r\n\tif (Ti.Platform.name == \"iPhone OS\" && parseInt(Ti.Platform.version.split(\".\")[0]) >= 8) {\r\n \r\n\t // Wait for user settings to be registered before registering for push notifications\r\n\t    Ti.App.iOS.addEventListener('usernotificationsettings', function registerForPush() {\r\n\t \r\n\t // Remove event listener once registered for push notifications\r\n\t        Ti.App.iOS.removeEventListener('usernotificationsettings', registerForPush); \r\n\t \r\n\t        Ti.Network.registerForPushNotifications({\r\n\t            success: deviceTokenSuccess,\r\n\t            error: deviceTokenError,\r\n\t            callback: receivePush\r\n\t        });\r\n\t    });\r\n\t \r\n\t // Register notification types to use\r\n\t    Ti.App.iOS.registerUserNotificationSettings({\r\n\t\t    types: [\r\n\t            Ti.App.iOS.USER_NOTIFICATION_TYPE_ALERT,\r\n\t            Ti.App.iOS.USER_NOTIFICATION_TYPE_SOUND,\r\n\t            Ti.App.iOS.USER_NOTIFICATION_TYPE_BADGE\r\n\t        ]\r\n\t    });\r\n\t}else if(Ti.Platform.osname == \"android\"){\r\n\t\tCloudPush.retrieveDeviceToken({\r\n\t\t    success: deviceTokenSuccess,\r\n\t\t    error: deviceTokenError\r\n\t\t});\r\n\t}else{\r\n\t\tTitanium.Network.registerForPushNotifications({\r\n\t\t    types: [\r\n\t\t        Titanium.Network.NOTIFICATION_TYPE_BADGE,\r\n\t\t        Titanium.Network.NOTIFICATION_TYPE_ALERT,\r\n\t\t        Titanium.Network.NOTIFICATION_TYPE_SOUND\r\n\t\t    ],\r\n\t\t\tsuccess:deviceTokenSuccess,\r\n\t\t\terror:deviceTokenError,\r\n\t\t\tcallback:receivePush\r\n\t\t});\r\n\t}\r\n}\r\n\r\nregisterPush();",
					"updateAuthor": {
						"name": "lau.yikonn",
						"key": "lau.yikonn",
						"displayName": "lau.yikonn",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2018-01-04T02:42:05.000+0000",
					"updated": "2018-01-04T02:42:05.000+0000"
				},
				{
					"id": "432713",
					"author": {
						"name": "lau.yikonn",
						"key": "lau.yikonn",
						"displayName": "lau.yikonn",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "im using the axway platform to send to all user. \r\n",
					"updateAuthor": {
						"name": "lau.yikonn",
						"key": "lau.yikonn",
						"displayName": "lau.yikonn",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2018-01-04T02:43:32.000+0000",
					"updated": "2018-01-04T02:43:32.000+0000"
				},
				{
					"id": "432727",
					"author": {
						"name": "morahman",
						"key": "morahman",
						"displayName": "Motiur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "[~lau.yikonn]  Can you change this line of code?\r\n\r\n- if (Ti.Platform.name == \"iPhone OS\" && parseInt(Ti.Platform.version.split(\".\")[0]) >= 8)\r\n\r\nAnd use this\r\n\r\n- if ((Ti.Platform.osname === 'iphone' || Ti.Platform.osname === 'ipad' || Ti.Platform.osname === 'ipod') && parseInt(Ti.Platform.version.split(\".\")[0]) >= 8)\r\n\r\nFinally, delete the App from the device then reinstall it. Make sure the device has been subscribed successfully on the dashboard. Then send the push again.\r\n\r\nHope this helps.",
					"updateAuthor": {
						"name": "morahman",
						"key": "morahman",
						"displayName": "Motiur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-01-04T06:42:09.000+0000",
					"updated": "2018-01-04T06:42:09.000+0000"
				},
				{
					"id": "432783",
					"author": {
						"name": "lau.yikonn",
						"key": "lau.yikonn",
						"displayName": "lau.yikonn",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "it is not related with the code. i ask my friend to setup ios push notification at his appcelerator platform account. and then everything work fine. i think is something wrong with the configuration at platform there.",
					"updateAuthor": {
						"name": "lau.yikonn",
						"key": "lau.yikonn",
						"displayName": "lau.yikonn",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2018-01-05T11:34:31.000+0000",
					"updated": "2018-01-05T11:34:31.000+0000"
				},
				{
					"id": "432861",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, can you try configuring a new sample app and try sending push in there? Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-01-08T18:22:33.000+0000",
					"updated": "2018-01-08T18:22:33.000+0000"
				},
				{
					"id": "433877",
					"author": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~lau.yikonn],
\r\nJust passing a followup here.Are you able to get that sorted out?  Please let us know if you need more help with this issue.\r\nRegards
\r\nAxway Appcelerator Support\r\n",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-01-31T11:36:33.000+0000",
					"updated": "2018-01-31T11:36:33.000+0000"
				}
			],
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}