{ "id": "170721", "key": "AC-5489", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "3", "description": "The problem is a duplicate of an existing issue.", "name": "Duplicate" }, "resolutiondate": "2018-01-04T16:33:11.000+0000", "created": "2018-01-04T07:11:11.000+0000", "labels": [], "versions": [], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2018-01-04T16:33:11.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14551", "name": "Studio", "description": "Please enter tickets related to Titanium Studio here." } ], "description": "Installation of the Studio goes well, but afterwards I can not start AppceleratorStudio at all. I am always getting same error and error log file is attached.\r\n\r\nAny advice?\r\n\r\nThanks in advance.", "attachment": [ { "id": "63892", "filename": "1515049526487.txt", "author": { "name": "Ugi", "key": "ugi", "displayName": "Uglješa Erceg", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-01-04T07:10:44.000+0000", "size": 126423, "mimeType": "text/plain" } ], "flagged": false, "summary": "AppceleratorStudio can't be launched on Mac OS X 10.13.2", "creator": { "name": "Ugi", "key": "ugi", "displayName": "Uglješa Erceg", "active": true, "timeZone": "Europe/Berlin" }, "subtasks": [], "reporter": { "name": "Ugi", "key": "ugi", "displayName": "Uglješa Erceg", "active": true, "timeZone": "Europe/Berlin" }, "environment": "- Mac OS X 10.13.2\r\n- Latest Studio DMG installation file from your website.", "comment": { "comments": [ { "id": "432740", "author": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "body": "Hello [~Ugi],\r\nThanks for sharing with us. Which *JDK* and *node* version are you using?", "updateAuthor": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "created": "2018-01-04T09:21:50.000+0000", "updated": "2018-01-04T09:21:50.000+0000" }, { "id": "432741", "author": { "name": "Ugi", "key": "ugi", "displayName": "Uglješa Erceg", "active": true, "timeZone": "Europe/Berlin" }, "body": "Hi @mrahman\r\n\r\n➜ ~ java -version\r\njava version \"1.8.0_151\"\r\nJava(TM) SE Runtime Environment (build 1.8.0_151-b12)\r\nJava HotSpot(TM) 64-Bit Server VM (build 25.151-b12, mixed mode)\r\n➜ ~ javac -version\r\njavac 1.8.0_151\r\n➜ ~ node --version\r\nv9.3.0\r\n\r\nCheers", "updateAuthor": { "name": "Ugi", "key": "ugi", "displayName": "Uglješa Erceg", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-01-04T09:24:31.000+0000", "updated": "2018-01-04T09:24:31.000+0000" }, { "id": "432745", "author": { "name": "eharris", "key": "eharris", "displayName": "Ewan Harris", "active": true, "timeZone": "Europe/Dublin" }, "body": "[~Ugi] Could you try downgrading your Java version as described in TISTUD-8878, there are known issues with some Java versions that will be fixed in the next release of Studio", "updateAuthor": { "name": "eharris", "key": "eharris", "displayName": "Ewan Harris", "active": true, "timeZone": "Europe/Dublin" }, "created": "2018-01-04T11:14:14.000+0000", "updated": "2018-01-04T11:14:14.000+0000" }, { "id": "432746", "author": { "name": "Ugi", "key": "ugi", "displayName": "Uglješa Erceg", "active": true, "timeZone": "Europe/Berlin" }, "body": "Awesome! Exactly what I needed and this issue resolved mine. Sorry for not spotting it, feel free to mark this one as duplicate of that one. Thank you very much. Cheers!", "updateAuthor": { "name": "Ugi", "key": "ugi", "displayName": "Uglješa Erceg", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-01-04T12:40:17.000+0000", "updated": "2018-01-04T12:40:17.000+0000" }, { "id": "432748", "author": { "name": "eharris", "key": "eharris", "displayName": "Ewan Harris", "active": true, "timeZone": "Europe/Dublin" }, "body": "Glad you got it fixed! Closing as duplicate", "updateAuthor": { "name": "eharris", "key": "eharris", "displayName": "Ewan Harris", "active": true, "timeZone": "Europe/Dublin" }, "created": "2018-01-04T16:33:03.000+0000", "updated": "2018-01-04T16:33:03.000+0000" } ], "maxResults": 5, "total": 5, "startAt": 0 } } }