{ "id": "170792", "key": "AC-5518", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2018-02-14T22:56:34.000+0000", "created": "2018-01-15T08:48:20.000+0000", "labels": [], "versions": [ { "id": "17038", "name": "Appcelerator Studio 4.5.0", "archived": false, "released": false } ], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2018-02-14T22:56:35.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14560", "name": "Arrow Push" } ], "description": "I did the section of \r\nObtaining a device token on Android in \r\nhttp://docs.appcelerator.com/platform/latest/#!/guide/Subscribing_to_push_notifications\r\nand i get \"Faild receiving GCM sender ID.\"\r\n\r\nIn addition i created a new project in the google apis + enabled FireBase +\r\n put server key + sender id in arrow Push notification section.\r\nPlease help ASAP!!!", "attachment": [ { "id": "63969", "filename": "screenshot-1.png", "author": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-01-16T12:49:09.000+0000", "size": 38042, "mimeType": "image/png" }, { "id": "64734", "filename": "screenshot-2.png", "author": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-01-24T06:40:00.000+0000", "size": 23308, "mimeType": "image/png" } ], "flagged": false, "summary": "canot register to push notification - android", "creator": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "environment": null, "comment": { "comments": [ { "id": "433180", "author": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "body": "I cant enable the cloud services.\r\nSee screenshot.\r\nIs it the reason i cant send psuh notification?", "updateAuthor": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-01-16T12:50:14.000+0000", "updated": "2018-01-16T12:50:14.000+0000" }, { "id": "433181", "author": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Can you please send me in details how to activate push notification for android/\r\nI dont now what to do!!!!!!!!!!!!!!!!!!!!!.\r\n\r\nShould i set keys in tiap.xml? \r\nI always get the same message \"Failed receiving GCM SenderID\"!!!!!!\r\n\r\nIs it related to the plan that i belong? to active push we need to pay money?\r\n\r\nI need answers!!", "updateAuthor": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-01-16T12:59:11.000+0000", "updated": "2018-01-16T14:26:18.000+0000" }, { "id": "433295", "author": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "body": "Hello [~boaz@e-drivetech.com],\r\n\r\nSorry for the delay. Can you please create a new project, enable push services for that and do the following:\r\nPlease go to the firebase link\r\nhttps://console.firebase.google.com/\r\nThen create your project and use that Project ID and server Key as a GCM sender ID and GCM API key.\r\n\r\nHelpful link:http://docs.appcelerator.com/platform/latest/#!/guide/Configuring_push_services\r\n\r\nBest", "updateAuthor": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "created": "2018-01-18T05:39:09.000+0000", "updated": "2018-01-18T05:39:09.000+0000" }, { "id": "433443", "author": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "body": "Hello [~boaz@e-drivetech.com],\r\n
I just wanted to follow up here. Did you manage to follow the instructions provided earlier? Let us know if you still experience any issue. We would be happy to assist you.\r\nBest Regards!", "updateAuthor": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "created": "2018-01-22T04:51:58.000+0000", "updated": "2018-01-22T04:51:58.000+0000" }, { "id": "433446", "author": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "body": "*I'm really really disappointed from your product and your support especially Sharif who closed this issue without solving the problem.*\r\nCurrently i did a downgrading to version 5.5 where imyellow push plugin works\r\nI didn't choose to work with your product, i got it as \"gift\" from our previous programmer.\r\nI basically prefer native coding and now i'm sure more than ever that no appcelerator or what ever product can replace native coding.\r\n\r\n\r\n", "updateAuthor": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-01-22T06:35:14.000+0000", "updated": "2018-01-22T06:40:15.000+0000" }, { "id": "433568", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello [~boaz@e-drivetech.com], Not sure which issue I closed? This one still open and we are here to help. From your screenshot, I see you have not activated cloud. Can you please do that. Thanks.", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2018-01-24T05:47:30.000+0000", "updated": "2018-01-24T05:47:30.000+0000" }, { "id": "433570", "author": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "body": " !screenshot-2.png|thumbnail! ", "updateAuthor": { "name": "boaz@e-drivetech.com", "key": "boaz@e-drivetech.com", "displayName": "boaz@e-drivetech.com", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-01-24T06:40:05.000+0000", "updated": "2018-01-24T06:40:05.000+0000" }, { "id": "433647", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello, Without the arrow cloud you will not be able to register the devices and configure push notification. This was the resolution there and also the answer to your question. Thanks.", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2018-01-25T06:12:04.000+0000", "updated": "2018-01-25T06:12:04.000+0000" }, { "id": "433820", "author": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "body": "Hello [~boaz@e-drivetech.com],
Just passing a followup here.Are you able to get that sorted out?  Please let us know if you need more help with this issue.\r\nRegards
\r\nAxway Appcelerator Support", "updateAuthor": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "created": "2018-01-30T09:07:21.000+0000", "updated": "2018-01-30T09:07:21.000+0000" } ], "maxResults": 9, "total": 9, "startAt": 0 } } }