{
	"id": "171545",
	"key": "AC-5708",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "10000",
			"description": "",
			"name": "Done"
		},
		"resolutiondate": "2018-04-23T23:22:08.000+0000",
		"created": "2018-04-20T11:55:28.000+0000",
		"labels": [],
		"versions": [
			{
				"id": "17038",
				"name": "Appcelerator Studio 4.5.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2018-05-19T16:21:42.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14559",
				"name": "ArrowDB"
			}
		],
		"description": "I have successfully setup the SMTP. Then I have called Cloud.Emails.send with valid recipient email address. API call also return below response:\r\n{\"success\":true,\"error\":false,\"meta\":{\"status\":\"ok\",\"code\":200,\"method_name\":\"emailFromTemplate\"}}\r\n\r\nBut I do not receive any email. I am testing in \"Development\" environment.\r\n",
		"attachment": [
			{
				"id": "65075",
				"filename": "Screen Shot 2018-04-22 at 2.49.01 PM.png",
				"author": {
					"name": "efrancis",
					"key": "efrancis",
					"displayName": "Emmanuel Francis",
					"active": true,
					"timeZone": "Asia/Kolkata"
				},
				"created": "2018-04-22T09:21:46.000+0000",
				"size": 142540,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Cloud.Emails.send not sending emails",
		"creator": {
			"name": "efrancis",
			"key": "efrancis",
			"displayName": "Emmanuel Francis",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"subtasks": [],
		"reporter": {
			"name": "efrancis",
			"key": "efrancis",
			"displayName": "Emmanuel Francis",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "437059",
					"author": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~efrancis],\r\n\r\nThanks for sharing with us. Can you please share the screenshot  of your dashboard which displays the issue?",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-04-22T08:31:50.000+0000",
					"updated": "2018-04-22T08:31:50.000+0000"
				},
				{
					"id": "437060",
					"author": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "I didn't get you what exactly you want me to share from the dashboard? I think the dashboard will have the API keys, I don't think its good idea to share the API keys here.\r\n\r\nI am sharing the log screenshot of logs\r\n !Screen Shot 2018-04-22 at 2.49.01 PM.png|thumbnail! \r\n\r\nI have a questions, is it required to have paid plan to test sending emails using email template and SMTP setup? Can I test emails while in Indie plan in development mode. I am asking this because  when SMTP is setup I did receive an email with subject \"[AMPLIFY Platform] Mobile Backend Services SMTP Test\", but it does not work when calling Cloud.Emails.send\r\n",
					"updateAuthor": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2018-04-22T09:22:03.000+0000",
					"updated": "2018-04-22T09:24:43.000+0000"
				},
				{
					"id": "437061",
					"author": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "I tried with production API key too but it does not work.",
					"updateAuthor": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2018-04-22T13:34:20.000+0000",
					"updated": "2018-04-22T13:34:20.000+0000"
				},
				{
					"id": "437063",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Can you please share your SMTP setup info? Make sure you checked the spam folder. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-04-22T22:59:55.000+0000",
					"updated": "2018-04-22T22:59:55.000+0000"
				},
				{
					"id": "437065",
					"author": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "Thanks for the reply.\r\n\r\nI am able to resolve the issue. It seems that Gmail was blocking emails. Initially, I setup SMTP by enabling \"less secure apps access your account\". Also allows access to security check prompts too. But wasn't receiving any emails.\r\nThen I have created App password and used it in SMTP. Now everything works fine. App password should be the correct way to use Gmail SMTP.\r\n\r\n\r\n",
					"updateAuthor": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2018-04-23T04:38:36.000+0000",
					"updated": "2018-04-23T04:38:36.000+0000"
				},
				{
					"id": "437085",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Thanks for letting us know. Closing this.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-04-23T23:21:33.000+0000",
					"updated": "2018-04-23T23:21:33.000+0000"
				},
				{
					"id": "437792",
					"author": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "I am still struggling this to work perfectly. Google starts blocking Appcelerator to access SMTP. I have setup 2 step verification and also generated an app password. I have entered the app password successfully. It worked for some time and then again got blocked. Below is the email from google:\r\n\r\nGoogle just blocked someone from signing into your Google Account support@karpoolclub.com from an app that may put your account at risk.\r\nLess secure app\r\nSaturday, May 19, 2018 8:42 AM (PT)\r\nBoardman, OR, USA*\r\nDon't recognize this activity?\r\nIf you didn't recently receive an error while trying to access a Google service, like Gmail, from a non-Google application, someone may have your password.\r\n\r\nIs Appcelerator server is not accessing securely and does not  support the latest security standards?",
					"updateAuthor": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2018-05-19T16:21:42.000+0000",
					"updated": "2018-05-19T16:21:42.000+0000"
				}
			],
			"maxResults": 7,
			"total": 7,
			"startAt": 0
		}
	}
}