{
	"id": "171599",
	"key": "AC-5721",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "11",
			"description": "Is not a bug in our product",
			"name": "Not Our Bug"
		},
		"resolutiondate": "2018-05-18T08:48:51.000+0000",
		"created": "2018-05-02T08:27:58.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2018-05-18T08:48:51.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14552",
				"name": "Appcelerator CLI",
				"description": "Please enter tickets related to Tooling and the CLI here"
			}
		],
		"description": "{code}\r\n2018-05-02T08:09:26.492Z | ERROR  | connect ETIMEDOUT 35.166.102.66:443\r\n{code}\r\n\r\nYou can check it https://blocklist.rkn.gov.ru/\r\n\r\n{code}\r\ntraceroute 35.166.102.66                                                                                                                                                               ✔  624  11:24:23\r\ntraceroute to 35.166.102.66 (35.166.102.66), 64 hops max, 52 byte packets\r\n 1  falko-storage (192.168.1.1)  1.489 ms  0.921 ms  0.864 ms\r\n 2  78.107.53.77 (78.107.53.77)  1.673 ms  1.752 ms  1.318 ms\r\n 3  89.179.148.2 (89.179.148.2)  1.379 ms  1.898 ms  1.650 ms\r\n{code}",
		"attachment": [],
		"flagged": false,
		"summary": "Can't appc login from Russia. Ip is in black list.",
		"creator": {
			"name": "falko",
			"key": "falko",
			"displayName": "Andrey Tkachenko",
			"active": true,
			"timeZone": "Europe/Moscow"
		},
		"subtasks": [],
		"reporter": {
			"name": "falko",
			"key": "falko",
			"displayName": "Andrey Tkachenko",
			"active": true,
			"timeZone": "Europe/Moscow"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "437299",
					"author": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Hey [~falko], happy to see you again! :-) It looks like russia has Amazon AWS on it's blacklist, at least the server we are using to distribute Arrow. Could that be possible? There is nothing we can do to change that. Adding [~wkong] and [~amukherjee] for more context!",
					"updateAuthor": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2018-05-02T17:37:57.000+0000",
					"updated": "2018-05-02T17:37:57.000+0000"
				},
				{
					"id": "437726",
					"author": {
						"name": "topener",
						"key": "topener",
						"displayName": "Rene Pot",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "There are about 2 million IP addresses blocked due to this issue with a majority of AWS and tons of IPV6 addresses as well. I don't think any solution other than using a vpn will work.",
					"updateAuthor": {
						"name": "topener",
						"key": "topener",
						"displayName": "Rene Pot",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2018-05-17T09:43:18.000+0000",
					"updated": "2018-05-17T09:43:18.000+0000"
				},
				{
					"id": "437754",
					"author": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "There is nothing we can do at this point, I am sorry! All our services run on Amazon AWS, which will not change in the near future.",
					"updateAuthor": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2018-05-18T08:48:51.000+0000",
					"updated": "2018-05-18T08:48:51.000+0000"
				}
			],
			"maxResults": 4,
			"total": 4,
			"startAt": 0
		}
	}
}