{
	"id": "171702",
	"key": "AC-5750",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "10000",
			"description": "",
			"name": "Done"
		},
		"resolutiondate": "2018-06-13T07:13:37.000+0000",
		"created": "2018-05-25T12:39:15.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2018-06-13T07:13:37.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			}
		],
		"description": "Hello.\r\n\r\nWhen you start AppceleratorStudio on MacOS, it forcibly terminates.\r\n-> [An error has occurred.]\r\n-> See the log file\r\n-> /Applications/Appcelerator Studio/configuration/xxxxxx.log.\r\n\r\nThe following logs are output in the log file.\r\n\r\n{code:java}\r\n!ENTRY org.eclipse.osgi 4 0 2018-05-25 20:58:02.395\r\n!MESSAGE Application error\r\n!STACK 1\r\njava.lang.RuntimeException: Application \"com.appcelerator.titanium.rcp.application\" could not be found in the registry. The applications available are: com.aptana.commandline.launcher.LauncherApplication, org.eclipse.ant.core.antRunner, org.eclipse.e4.ui.workbench.swt.E4Application, org.eclipse.e4.ui.workbench.swt.GenTopic, org.eclipse.equinox.app.error, org.eclipse.equinox.p2.director, org.eclipse.equinox.p2.garbagecollector.application, org.eclipse.equinox.p2.publisher.InstallPublisher, org.eclipse.equinox.p2.publisher.EclipseGenerator, org.eclipse.equinox.p2.publisher.ProductPublisher, org.eclipse.equinox.p2.publisher.FeaturesAndBundlesPublisher, org.eclipse.equinox.p2.reconciler.application, org.eclipse.equinox.p2.repository.repo2runnable, org.eclipse.equinox.p2.repository.metadataverifier, org.eclipse.equinox.p2.artifact.repository.mirrorApplication, org.eclipse.equinox.p2.metadata.repository.mirrorApplication, org.eclipse.equinox.p2.updatesite.UpdateSitePublisher, org.eclipse.equinox.p2.publisher.UpdateSitePublisher, org.eclipse.equinox.p2.publisher.CategoryPublisher, org.eclipse.help.base.infocenterApplication, org.eclipse.help.base.helpApplication, org.eclipse.help.base.indexTool, org.eclipse.ui.ide.workbench.\r\n\tat org.eclipse.equinox.internal.app.EclipseAppContainer.startDefaultApp(EclipseAppContainer.java:248)\r\n\tat org.eclipse.equinox.internal.app.MainApplicationLauncher.run(MainApplicationLauncher.java:29)\r\n\tat org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)\r\n\tat org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)\r\n\tat org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:380)\r\n\tat org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:235)\r\n\tat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n\tat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\r\n\tat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\r\n\tat java.base/java.lang.reflect.Method.invoke(Method.java:564)\r\n\tat org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:648)\r\n\tat org.eclipse.equinox.launcher.Main.basicRun(Main.java:603)\r\n\tat org.eclipse.equinox.launcher.Main.run(Main.java:1465)\r\n{code}\r\n\r\nWhen I saw the JIRA ticket of the same logs output,\r\nit was described about Java version and Aptana version.\r\nI tried but the problem is not improved.\r\nWhat is the cause of this?\r\nIs this not enough with this procedure?\r\n-> https://platform.axway.com/#/product/studio\r\n\r\nPlease give me the informations.\r\nThank you.",
		"attachment": [
			{
				"id": "65241",
				"filename": "appcInfo.txt",
				"author": {
					"name": "skaneda",
					"key": "skaneda",
					"displayName": "skaneda",
					"active": true,
					"timeZone": "Asia/Tokyo"
				},
				"created": "2018-05-30T06:25:18.000+0000",
				"size": 5673,
				"mimeType": "text/plain"
			}
		],
		"flagged": false,
		"summary": "AppceleratorStudio on Mac OS terminates",
		"creator": {
			"name": "skaneda",
			"key": "skaneda",
			"displayName": "skaneda",
			"active": true,
			"timeZone": "Asia/Tokyo"
		},
		"subtasks": [],
		"reporter": {
			"name": "skaneda",
			"key": "skaneda",
			"displayName": "skaneda",
			"active": true,
			"timeZone": "Asia/Tokyo"
		},
		"environment": "\r\nAppcelerator Studio\r\n VERSION 5.0.0.201712081732\r\n BUILD 201712081732\r\n\r\nAppcelerator Command-Line Interface, version 7.0.3\r\n\r\nOperating System\r\n  Name                        = Mac OS X\r\n  Version                     = 10.13.4\r\n  Architecture                = 64bit\r\n  # CPUs                      = 8\r\n  Memory                      = 17179869184\r\nNode.js\r\n  Node.js Version             = 9.5.0\r\n  npm Version                 = 5.6.0\r\nTitanium CLI\r\n  CLI Version                 = 5.1.0\r\nTitanium SDK\r\n  SDK Version                 = 7.1.1.GA\r\nSupport/Titanium/mobilesdk/osx/7.1.1.GA\r\n",
		"comment": {
			"comments": [
				{
					"id": "437964",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, What is your Java version? also, share the link to the other ticket that matches your issue. Can you send the \"appc info\" log in here?",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-05-26T07:18:44.000+0000",
					"updated": "2018-05-26T07:18:44.000+0000"
				},
				{
					"id": "437974",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~skaneda], Can you please follow us in here? Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-05-28T08:07:06.000+0000",
					"updated": "2018-05-28T08:07:06.000+0000"
				},
				{
					"id": "438006",
					"author": {
						"name": "skaneda",
						"key": "skaneda",
						"displayName": "skaneda",
						"active": true,
						"timeZone": "Asia/Tokyo"
					},
					"body": "Sorry about the late reply.\r\nJava version currently used is below.\r\n\r\n{code:java}\r\n$ java -version\r\njava version \"9.0.4\"\r\nJava(TM) SE Runtime Environment (build 9.0.4+11)\r\nJava HotSpot(TM) 64-Bit Server VM (build 9.0.4+11, mixed mode)\r\n{code}\r\n\r\nI also tried the following versions, but the symptoms were the same.\r\n\r\n{code:java}\r\n1.7.0.79\r\n1.8.131\r\n{code}\r\n\r\nappc info is Attach file.\r\n[^appcInfo.txt] \r\n\r\nThink that this is the relevant ticket.\r\nAPSTUD-8010(APSTUD-8017)",
					"updateAuthor": {
						"name": "skaneda",
						"key": "skaneda",
						"displayName": "skaneda",
						"active": true,
						"timeZone": "Asia/Tokyo"
					},
					"created": "2018-05-30T06:25:53.000+0000",
					"updated": "2018-05-30T06:25:53.000+0000"
				},
				{
					"id": "438014",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Java 9 version is not supported by the platform yet. Please uninstall that version and reinstall Java 1.8.171 version. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-05-30T10:30:44.000+0000",
					"updated": "2018-05-30T10:31:43.000+0000"
				},
				{
					"id": "438027",
					"author": {
						"name": "skaneda",
						"key": "skaneda",
						"displayName": "skaneda",
						"active": true,
						"timeZone": "Asia/Tokyo"
					},
					"body": "Thank you for reply, and gave me information.\r\nBy installing Java 1.8.171, and uninstalling Java9, the workspace launcher could did started.\r\n\r\nBut, the workspace launcher will freeze.\r\nIt looks like the same state as the following tickets.\r\nTISTUD-8878\r\n\r\nThere are two things I want to ask to yours.\r\n\r\n1)\r\nI following command was executed to uninstall Java 9.\r\n> $ sudo rm -rf /Library/Java/JavaVirtualMachines/jdk-9.0.4.jdk/\r\nIs there anything else I must delete another? \r\n\r\n2)\r\nDo I have to uninstall Java 9 in order to run AppceleratorStudio?\r\nIt's just to switch JAVA_HOME?\r\nThe following Java is installed on my Mac in addition.\r\nI want to know if AppceleratorStudio can works only Java 1.8.171 environment.\r\n{code:java}\r\n$ /usr/libexec/java_home -V\r\nMatching Java Virtual Machines (4):\r\n    1.8.0_171, x86_64:\t\"Java SE 8\"\t/Library/Java/JavaVirtualMachines/jdk1.8.0_171.jdk/Contents/Home\r\n    1.8.0_152, x86_64:\t\"Java SE 8\"\t/Library/Java/JavaVirtualMachines/jdk1.8.0_152.jdk/Contents/Home\r\n    1.7.0_80, x86_64:\t\"Java SE 7\"\t/Library/Java/JavaVirtualMachines/jdk1.7.0_80.jdk/Contents/Home\r\n    1.7.0_79, x86_64:\t\"Java SE 7\"\t/Library/Java/JavaVirtualMachines/jdk1.7.0_79.jdk/Contents/Home\r\n{code}\r\n\r\nThank you.",
					"updateAuthor": {
						"name": "skaneda",
						"key": "skaneda",
						"displayName": "skaneda",
						"active": true,
						"timeZone": "Asia/Tokyo"
					},
					"created": "2018-05-31T06:27:05.000+0000",
					"updated": "2018-05-31T06:27:05.000+0000"
				},
				{
					"id": "438069",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Why there is so many Java installed in your system. Try keeping one 8 and one 7 version. Also, Try googling how to completely remove Java 9. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-06-02T04:58:36.000+0000",
					"updated": "2018-06-02T04:58:36.000+0000"
				},
				{
					"id": "438078",
					"author": {
						"name": "skaneda",
						"key": "skaneda",
						"displayName": "skaneda",
						"active": true,
						"timeZone": "Asia/Tokyo"
					},
					"body": "I need to have multiple Java version.\r\nThey're for Web development, and building old Android apps.\r\nIf possible, I would like to know how to launch AppceleratorStudio in an environment where more than one Java is installed.\r\n\r\nHowever, thanks to the message, I was able to confirmed, that Studio can started up, on just Java 8 on clean Mac.\r\nI appreciate that you gave me an answer.",
					"updateAuthor": {
						"name": "skaneda",
						"key": "skaneda",
						"displayName": "skaneda",
						"active": true,
						"timeZone": "Asia/Tokyo"
					},
					"created": "2018-06-04T05:58:42.000+0000",
					"updated": "2018-06-04T05:58:42.000+0000"
				},
				{
					"id": "438086",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "I am not sure on the process for multiple Java version to work with the platform. Let me check with the engineering and they will get back to you.  ",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-06-04T09:12:25.000+0000",
					"updated": "2018-06-04T09:12:25.000+0000"
				},
				{
					"id": "438254",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Try out our new Appcelerator studio 5.1 version. Which is supported by Java/JDK 9 version. Make sure you don't try to update Java automatically. Let us know.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-06-08T18:28:24.000+0000",
					"updated": "2018-06-08T18:28:24.000+0000"
				}
			],
			"maxResults": 11,
			"total": 11,
			"startAt": 0
		}
	}
}