{ "id": "171933", "key": "AC-5807", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "10000", "description": "", "name": "Done" }, "resolutiondate": "2018-08-03T12:14:11.000+0000", "created": "2018-07-15T05:38:25.000+0000", "labels": [ "ios", "pushnotification" ], "versions": [], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2018-08-03T12:14:54.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14554", "name": "Appcelerator Dashboard" } ], "attachment": [ { "id": "65362", "filename": "Screenshot 2018-07-15 13.37.03.png", "author": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-07-15T05:37:42.000+0000", "size": 98577, "mimeType": "image/png" }, { "id": "65361", "filename": "Screenshot 2018-07-15 13.37.16.png", "author": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-07-15T05:37:47.000+0000", "size": 36543, "mimeType": "image/png" } ], "flagged": false, "summary": "Fail to push notification from Appcelerator web Portal ", "creator": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "environment": null, "comment": { "comments": [ { "id": "439228", "author": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "body": "[~Yellowcube] We are currently investigating your issue with the Cloud team and come back to you asap!", "updateAuthor": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-07-16T04:29:07.000+0000", "updated": "2018-07-16T04:29:07.000+0000" }, { "id": "439239", "author": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hi Nikolai Derzhak,\r\n Is Singapore Timezone.\r\n\r\nHi Hans Knöchel,\r\nThanks alots", "updateAuthor": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-07-16T15:00:22.000+0000", "updated": "2018-07-16T15:00:22.000+0000" }, { "id": "439394", "author": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hi Team,\r\n\r\nWhat is the status for this issues? @Hans Knöchel Any update?", "updateAuthor": { "name": "Yellowcube", "key": "yellowcube", "displayName": "Yellowcube", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2018-07-22T06:40:04.000+0000", "updated": "2018-07-22T06:41:07.000+0000" }, { "id": "439432", "author": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "body": "Hey [~Yellowcube],\r\n\r\nthe cloud team asked me if you can provide your org-id and the app-id this error is happening. They suspect the certificate to be invalid or expired, did you validate this? You can send the org- and app-id privately to hknoechel@axway.com, thank you!", "updateAuthor": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-07-24T05:12:15.000+0000", "updated": "2018-07-24T05:12:15.000+0000" }, { "id": "439585", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello [~Yellowcube], Can you follow up here with Hans comment. What's the update of your issue? ", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2018-07-29T17:18:18.000+0000", "updated": "2018-07-29T17:18:18.000+0000" }, { "id": "439586", "author": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "body": "[~sdarda] We are currently on contact and awaiting response from [~nderzhak] and the cloud team", "updateAuthor": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-07-29T18:24:41.000+0000", "updated": "2018-07-29T18:24:41.000+0000" }, { "id": "439595", "author": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "body": "[~Yellowcube] Can you confirm that push notifications work again? I was informed that you changed the certificate and there are no errors now.", "updateAuthor": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-07-30T12:02:17.000+0000", "updated": "2018-07-30T12:12:02.000+0000" }, { "id": "439776", "author": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "body": "Resolving as {{Done}}, since there were no new reports and the issue has been around invalid certificates, not within the dashboard itself.", "updateAuthor": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-08-03T12:14:11.000+0000", "updated": "2018-08-03T12:14:11.000+0000" } ], "maxResults": 19, "total": 19, "startAt": 0 } } }