{ "id": "171985", "key": "AC-5816", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "3", "description": "The problem is a duplicate of an existing issue.", "name": "Duplicate" }, "resolutiondate": "2018-07-31T09:33:34.000+0000", "created": "2018-07-30T22:08:14.000+0000", "labels": [], "versions": [], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2018-07-31T09:33:35.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14551", "name": "Studio", "description": "Please enter tickets related to Titanium Studio here." } ], "description": "I've tried appc logout -D, then appc login and my profile is set. Then on, I've tried multiple times to boot up Studio and it never loads.\r\n\r\nI am attaching the jstack dump: [^dump.txt] \r\n\r\nScreenshot of the splash screen at which the studio hangs: !Screen Shot 2018-07-30 at 5.05.35 PM.png|thumbnail! \r\n\r\nthank you", "attachment": [ { "id": "65400", "filename": "dump.txt", "author": { "name": "paneerselvams@gmail.com", "key": "paneerselvams@gmail.com", "displayName": "Paneer Shekar", "active": true, "timeZone": "America/Chicago" }, "created": "2018-07-30T22:07:20.000+0000", "size": 21390, "mimeType": "text/plain" }, { "id": "65399", "filename": "Screen Shot 2018-07-30 at 5.05.35 PM.png", "author": { "name": "paneerselvams@gmail.com", "key": "paneerselvams@gmail.com", "displayName": "Paneer Shekar", "active": true, "timeZone": "America/Chicago" }, "created": "2018-07-30T22:07:49.000+0000", "size": 115049, "mimeType": "image/png" } ], "flagged": false, "summary": "Appcelerator Studio Hangs on First Time Boot", "creator": { "name": "paneerselvams@gmail.com", "key": "paneerselvams@gmail.com", "displayName": "Paneer Shekar", "active": true, "timeZone": "America/Chicago" }, "subtasks": [], "reporter": { "name": "paneerselvams@gmail.com", "key": "paneerselvams@gmail.com", "displayName": "Paneer Shekar", "active": true, "timeZone": "America/Chicago" }, "environment": null, "comment": { "comments": [ { "id": "439623", "author": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "body": "Please try Studio 5.1.0 and check out the full [release notes|https://www.appcelerator.com/blog/2018/07/rc-release-titanium-sdk-7-3-0-appcelerator-studio-5-1-0/] for details.", "updateAuthor": { "name": "hknoechel", "key": "hansknoechel", "displayName": "Hans Knöchel", "active": true, "timeZone": "Europe/Berlin" }, "created": "2018-07-31T09:33:35.000+0000", "updated": "2018-07-31T09:33:35.000+0000" } ], "maxResults": 1, "total": 1, "startAt": 0 } } }