{
"id": "172107",
"key": "AC-5853",
"fields": {
"issuetype": {
"id": "1",
"description": "A problem which impairs or prevents the functions of the product.",
"name": "Bug",
"subtask": false
},
"project": {
"id": "12217",
"key": "AC",
"name": "Appcelerator - INBOX",
"projectCategory": {
"id": "10000",
"description": "",
"name": "Customer Service"
}
},
"resolution": {
"id": "11",
"description": "Is not a bug in our product",
"name": "Not Our Bug"
},
"resolutiondate": "2018-11-16T13:58:21.000+0000",
"created": "2018-08-21T18:46:03.000+0000",
"labels": [],
"versions": [],
"issuelinks": [],
"assignee": {
"name": "shossain",
"key": "shossain",
"displayName": "Shak Hossain",
"active": false,
"timeZone": "America/Los_Angeles"
},
"updated": "2018-11-16T13:58:21.000+0000",
"status": {
"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
"name": "Closed",
"id": "6",
"statusCategory": {
"id": 3,
"key": "done",
"colorName": "green",
"name": "Done"
}
},
"components": [],
"description": "Hello, I have an app, which is when building normally for simulator or device it works fine. The app launch in the simulator and device. The issue is when I do an adhoc build. After the package is generated, I install the app to my device through Xcode (My device is listed in the provisioning profile) and tried to launch the app, the app opens and freezes on the splash screen in the device. Similar issue also sent through testflight. Any idea why? ",
"attachment": [
{
"id": "65471",
"filename": "Console log 8-23.rtf",
"author": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"created": "2018-08-23T18:07:22.000+0000",
"size": 18776,
"mimeType": "text/rtf"
},
{
"id": "65832",
"filename": "Crash log 10-31 (1).rtf",
"author": {
"name": "rislam",
"key": "rislam",
"displayName": "Riduanul Islam",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-07T16:57:56.000+0000",
"size": 24010,
"mimeType": "application/msword"
},
{
"id": "65470",
"filename": "Crash log 8-23.png",
"author": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"created": "2018-08-23T18:07:11.000+0000",
"size": 105430,
"mimeType": "image/png"
},
{
"id": "65854",
"filename": "Dashboard Symbols.app.dSYM.zip",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-14T16:40:51.000+0000",
"size": 4505715,
"mimeType": "application/zip"
},
{
"id": "65862",
"filename": "Dashboard Symbols.ipa",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T15:21:14.000+0000",
"size": 7414569,
"mimeType": "application/x-itunes-ipa"
},
{
"id": "65858",
"filename": "Dashboard Symbols.ipa",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-14T20:33:52.000+0000",
"size": 7497754,
"mimeType": "application/octet-stream"
},
{
"id": "65855",
"filename": "Dashboard Symbols.ipa",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-14T19:36:13.000+0000",
"size": 7440119,
"mimeType": "application/octet-stream"
},
{
"id": "65837",
"filename": "Dashboard Symbols.ipa.zip",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-09T02:02:34.000+0000",
"size": 7373942,
"mimeType": "application/zip"
},
{
"id": "65835",
"filename": "Screen Shot 2018-11-06 at 9.53.41 PM.png",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-08T16:56:58.000+0000",
"size": 40850,
"mimeType": "image/png"
},
{
"id": "65836",
"filename": "Screen Shot 2018-11-06 at 9.54.14 PM.png",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-08T16:57:04.000+0000",
"size": 19894,
"mimeType": "image/png"
},
{
"id": "65860",
"filename": "Screen Shot 2018-11-15 at 9.56.43 AM.png",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T15:03:51.000+0000",
"size": 12838,
"mimeType": "image/png"
},
{
"id": "65861",
"filename": "Screen Shot 2018-11-15 at 9.58.08 AM.png",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T15:03:59.000+0000",
"size": 19955,
"mimeType": "image/png"
}
],
"flagged": false,
"summary": "iOS: App freezes on splash screen in adhoc build. ",
"creator": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"subtasks": [],
"reporter": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"environment": "iOS 12.0.1\r\nDevice: iPhone 5 SE",
"comment": {
"comments": [
{
"id": "440963",
"author": {
"name": "hknoechel",
"key": "hansknoechel",
"displayName": "Hans Knöchel",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "Missing environment (SDK version, CLI version, iOS version, Xcode version), missing logs, missing crash report. Resolving as {{Invalid}} for now.",
"updateAuthor": {
"name": "hknoechel",
"key": "hansknoechel",
"displayName": "Hans Knöchel",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-08-21T20:30:33.000+0000",
"updated": "2018-08-21T20:30:33.000+0000"
},
{
"id": "441101",
"author": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"body": "Hello [~hknoechel], can you please update on this? Anything else needed?",
"updateAuthor": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"created": "2018-08-27T18:21:55.000+0000",
"updated": "2018-08-29T19:03:42.000+0000"
},
{
"id": "442813",
"author": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"updateAuthor": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"created": "2018-10-20T22:29:12.000+0000",
"updated": "2018-10-20T22:29:12.000+0000"
},
{
"id": "443368",
"author": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "We still need more input to investigate this. On what device is this happening? iOS version? Logs from the device? Crash reports? If the freeze happens on iOS 12, have they tested with the build posted to TIMOB-26391? Anything that could give us a clue, really.",
"updateAuthor": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-11-07T16:25:57.000+0000",
"updated": "2018-11-07T16:27:39.000+0000"
},
{
"id": "443423",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "This problem persists (at least 6 months now). It was last tested on an iPhone, 12.0.1, with the same freeze found with the adhoc build. It DID NOT register a log! Please see the images (empty log AND the phone's info) just added and please HELP! Using the latest updates.",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-08T16:57:29.000+0000",
"updated": "2018-11-08T16:58:47.000+0000"
},
{
"id": "443425",
"author": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "[~mfavreau], can you provide the IPA so we can test this? Without any logs or crash report it's hard to understand what might be going on in your app.",
"updateAuthor": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-11-08T17:03:04.000+0000",
"updated": "2018-11-08T17:03:04.000+0000"
},
{
"id": "443436",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Of course. Can it be posted here??",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-08T20:45:45.000+0000",
"updated": "2018-11-08T20:45:45.000+0000"
},
{
"id": "443447",
"author": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"body": "Hello [~mfavreau], You can privately send email to Jan if you think that's more secure. Thanks.",
"updateAuthor": {
"name": "sdarda",
"key": "sdarda",
"displayName": "Sharif AbuDarda",
"active": false,
"timeZone": "Asia/Dhaka"
},
"created": "2018-11-08T23:27:09.000+0000",
"updated": "2018-11-08T23:27:51.000+0000"
},
{
"id": "443453",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Sent compressed via mac@dashboardsymbols.com. And now I see how I could have attached it here, so I did... [^Dashboard Symbols.ipa.zip] ",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-09T02:02:44.000+0000",
"updated": "2018-11-09T02:02:44.000+0000"
},
{
"id": "443539",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Is anything happening??",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-13T20:36:22.000+0000",
"updated": "2018-11-13T20:36:22.000+0000"
},
{
"id": "443569",
"author": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "[~mfavreau], we can't install the IPA because our devices are obviously not registered for your ad-hoc distribution. Do you have an app store targeted IPA you can share or can you provide the project? What third-party frameworks or modules are you using?",
"updateAuthor": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-11-14T11:11:17.000+0000",
"updated": "2018-11-14T11:11:17.000+0000"
},
{
"id": "443578",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "I should have guessed. I now have two avenues. I am NOT sure I can grab an IPA built for distribution, but I will do a build and try. Otherwise, it would be simple to register a device.PLEASE don't take a week to respond...",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-14T15:25:19.000+0000",
"updated": "2018-11-14T15:25:19.000+0000"
},
{
"id": "443580",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Ok, I've got a new build but no idea how to snag the new ipa. Someone pls advise or give me a device uuid.",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-14T16:32:50.000+0000",
"updated": "2018-11-14T16:32:50.000+0000"
},
{
"id": "443582",
"author": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "[~mfavreau], please contact me at jvennemann@axway.com so i can give you my device id. That's probably the easiest way to move forward here.",
"updateAuthor": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-11-14T16:45:30.000+0000",
"updated": "2018-11-14T16:45:30.000+0000"
},
{
"id": "443600",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Ok, this one holds the right profile. Massive pain in the a$$ putting this together.\r\n [^Dashboard Symbols.ipa] ",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-14T20:34:14.000+0000",
"updated": "2018-11-14T20:34:14.000+0000"
},
{
"id": "443613",
"author": {
"name": "vijaysingh",
"key": "vijaysingh",
"displayName": "Vijay Singh",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "[~mfavreau] It looks your problem is related to certificate similar to TIMOB-26448.\r\nhttps://stackoverflow.com/questions/52440492/ios-app-wont-run-on-device-any-more-under-ios-12-unrecoverable-ct-signature-is .\r\nhttps://forums.developer.apple.com/thread/106711\r\n\r\nSee if this can help you.\r\nThanks!",
"updateAuthor": {
"name": "vijaysingh",
"key": "vijaysingh",
"displayName": "Vijay Singh",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T00:22:28.000+0000",
"updated": "2018-11-15T00:22:28.000+0000"
},
{
"id": "443626",
"author": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "[~mfavreau], we took another look at your project. So a few things:\r\n\r\n* Update to the latest SDK. You are using 5.2.0 which is over two years old and has no support for iOS 12. Change the sdk version in your tiapp.xml to this: {{7.4.1.GA}}\r\n* Enable main thread by adding this to your tiapp.xml: {{true}}\r\n\r\nAfter updating the SDK to 7.4.1.GA and enabling run on main thread i was able to build and run you project on Simulator, Device and as an adhoc-build. Please verify you project settings and also your certificates as mentioned by Vijay above.",
"updateAuthor": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-11-15T06:55:04.000+0000",
"updated": "2018-11-15T07:00:22.000+0000"
},
{
"id": "443644",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Ok, so first, thanks for the feedback, and just for fun, Vijay, I thought you were still playing golf...\r\n\r\nSeriously, I can and will change signing to \"Defaults\". Actually thought about doing this and didn't for no good reason.\r\n\r\nBut MORE seriously, Jan you have to explain how it is possible that sdk 5.2 is in use. The software has updated itself a dozen times this year alone and 7.4.1 is installed!!! In fact, I cannot choose an sdk below 7.0.1 (I tried a month ago to see if it would help)!\r\n\r\nSomething else is in play causing 5.2 to somehow 'stick'. How and where do I look to address this??\r\n\r\nThank you...",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T14:36:06.000+0000",
"updated": "2018-11-15T14:36:58.000+0000"
},
{
"id": "443645",
"author": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "Read my comment again, i specifically explained where you set the SDK version. In your project's {{tiapp.xml}} within the {{}} tag.\r\n\r\nJust because the SDK is installed does not mean it's set in your project. Every project has it's own version constraint so you can easily have multiple projects with different version of our SDK.",
"updateAuthor": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-11-15T14:44:52.000+0000",
"updated": "2018-11-15T14:44:52.000+0000"
},
{
"id": "443646",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Sorry Jan, but its not going to be that simple. Please see the two screen shots.\r\n\r\n !Screen Shot 2018-11-15 at 9.56.43 AM.png|thumbnail! !Screen Shot 2018-11-15 at 9.58.08 AM.png|thumbnail! ",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T15:04:12.000+0000",
"updated": "2018-11-15T15:04:12.000+0000"
},
{
"id": "443647",
"author": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"body": "You send us a copy of your project which has {{5.2.0.GA}}. Please double check the dropbox link you send me yesterday.",
"updateAuthor": {
"name": "jvennemann",
"key": "jvennemann",
"displayName": "Jan Vennemann",
"active": true,
"timeZone": "Europe/Berlin"
},
"created": "2018-11-15T15:15:14.000+0000",
"updated": "2018-11-15T15:15:14.000+0000"
},
{
"id": "443648",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "I just ran a new version changing signing to Defaults without success, and it freezes on my older iPad (which, as far as I am concerned is VERY important). Ipa attached. [^Dashboard Symbols.ipa] ",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T15:21:55.000+0000",
"updated": "2018-11-15T15:21:55.000+0000"
},
{
"id": "443649",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Sorry, we overran each other. I'll check the drop box copy.",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"created": "2018-11-15T15:22:58.000+0000",
"updated": "2018-11-15T15:22:58.000+0000"
},
{
"id": "443650",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Ok, I'm sorry, not sure how why or what, but I sent an old copy. This link goes to the new one (from this morning...). \r\nhttps://www.dropbox.com/s/l1w9il9e8es725t/Dashboard%20Symbols.zip?dl=0",
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"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
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"created": "2018-11-15T15:34:00.000+0000",
"updated": "2018-11-15T15:34:00.000+0000"
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"id": "443651",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Its too bad, Thought we were on to something.",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
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"created": "2018-11-15T15:40:44.000+0000",
"updated": "2018-11-15T15:40:44.000+0000"
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"id": "443681",
"author": {
"name": "vijaysingh",
"key": "vijaysingh",
"displayName": "Vijay Singh",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "[~mfavreau] \r\nIn alloy.js please replace line\r\n{code:java}\r\n\tAlloy.Globals.ad = Alloy.createController(\"admob\").getView();\r\n{code}\r\nwith\r\n{code:java}\r\n\tAlloy.Globals.ad = Alloy.createController(\"adMob\").getView();\r\n{code}\r\n\r\nas the file under controllers is adMob.js (Capital 'M').\r\n\r\nIt should fix your problem.\r\n\r\nAnd it was giving me error message on screen when I simply run, not adhoc build. I am surprised if you were not getting the error.\r\n\r\nPlease let me know if you face any other issue. Thanks!",
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"name": "vijaysingh",
"key": "vijaysingh",
"displayName": "Vijay Singh",
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"created": "2018-11-16T10:19:48.000+0000",
"updated": "2018-11-16T10:20:19.000+0000"
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"id": "443690",
"author": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
},
"body": "Well many thanks. It actually works, and on my old device. And so simple.\r\n\r\nYou won't believe it, but the start of this -- 6+ months ago -- involved a request for help getting admob to deliver ads on the iOS platform...\r\n\r\nThank you again. ",
"updateAuthor": {
"name": "mfavreau",
"key": "mfavreau",
"displayName": "Marc Favreau",
"active": true,
"timeZone": "America/Los_Angeles"
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"created": "2018-11-16T13:56:58.000+0000",
"updated": "2018-11-16T13:56:58.000+0000"
}
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