{
	"id": "172789",
	"key": "AC-6078",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "5",
			"description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.",
			"name": "Cannot Reproduce"
		},
		"resolutiondate": "2019-01-03T16:33:26.000+0000",
		"created": "2018-12-24T08:31:52.000+0000",
		"labels": [
			"pushnotification"
		],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2019-01-03T16:33:26.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14560",
				"name": "Arrow Push"
			},
			{
				"id": "14548",
				"name": "Titanium SDK & CLI",
				"description": "Please enter tickets related to the MobileSDK here."
			}
		],
		"description": "I've experienced issues with sending push notifications on other application, so I've created test-app with only push notifications functionality.\r\n\r\nI've set up everything according to guide, added my ios certificates in Mobile Backend Services (both dev and prod), tried to send push notification and it is displayed in push notifications logs, but device doesn't show anything, even thought in application logs it's written that it successfully subscribed to push notification and I can see device and it's token in \"Devices tab\" in admin panel (Mobile Backend Services).\r\n\r\nWhat could be the reason and how can I debug this issue?\r\n\r\n(in attachment I've removed keys from tiapp.xml, but I can provide you with it if needed)\r\n\r\nThank you!",
		"attachment": [
			{
				"id": "66005",
				"filename": "app.zip",
				"author": {
					"name": "pmalakhaltsev",
					"key": "pmalakhaltsev",
					"displayName": "Petr Malakhaltsev",
					"active": true,
					"timeZone": "Europe/Budapest"
				},
				"created": "2018-12-24T08:28:23.000+0000",
				"size": 6933,
				"mimeType": "application/zip"
			},
			{
				"id": "66006",
				"filename": "Screenshot 2018-12-24 at 11.36.47.png",
				"author": {
					"name": "pmalakhaltsev",
					"key": "pmalakhaltsev",
					"displayName": "Petr Malakhaltsev",
					"active": true,
					"timeZone": "Europe/Budapest"
				},
				"created": "2018-12-24T10:37:32.000+0000",
				"size": 133805,
				"mimeType": "image/png"
			},
			{
				"id": "66007",
				"filename": "Screenshot 2018-12-24 at 11.37.41.png",
				"author": {
					"name": "pmalakhaltsev",
					"key": "pmalakhaltsev",
					"displayName": "Petr Malakhaltsev",
					"active": true,
					"timeZone": "Europe/Budapest"
				},
				"created": "2018-12-24T10:37:53.000+0000",
				"size": 131107,
				"mimeType": "image/png"
			},
			{
				"id": "66004",
				"filename": "tiapp.xml",
				"author": {
					"name": "pmalakhaltsev",
					"key": "pmalakhaltsev",
					"displayName": "Petr Malakhaltsev",
					"active": true,
					"timeZone": "Europe/Budapest"
				},
				"created": "2018-12-24T08:28:29.000+0000",
				"size": 3709,
				"mimeType": "text/xml"
			}
		],
		"flagged": false,
		"summary": "Can't send/receive push notification iOS",
		"creator": {
			"name": "pmalakhaltsev",
			"key": "pmalakhaltsev",
			"displayName": "Petr Malakhaltsev",
			"active": true,
			"timeZone": "Europe/Budapest"
		},
		"subtasks": [],
		"reporter": {
			"name": "pmalakhaltsev",
			"key": "pmalakhaltsev",
			"displayName": "Petr Malakhaltsev",
			"active": true,
			"timeZone": "Europe/Budapest"
		},
		"environment": "Appcelerator Command-Line Interface, version 7.0.6\r\nOperating System\r\n  Name                        = Mac OS X\r\n  Version                     = 10.14.1\r\n  Architecture                = 64bit\r\nNode.js\r\n  Node.js Version             = 8.9.3\r\n  npm Version                 = 5.5.1\r\nTitanium CLI\r\n  CLI Version                 = 5.1.1\r\nTitanium SDK\r\n  SDK Version                 = 7.4.1.GA\r\nSupport/Titanium/mobilesdk/osx/7.4.1.GA\r\n  Target Platform             = iphone\r\n[INFO] :   Deploy type: test\r\n[INFO] :   Building for target: device\r\n[INFO] :   Building using iOS SDK: 12.1\r\nPlease manually launch the application\r\n\r\nApplication Run Log: (no errors)\r\n\r\n[INFO] :   PushTest/1.0 (7.4.1.f47cf79a83)\r\n[INFO] :   Subscribe: 7210347131fa77cba606ce9de98ef489385986ad974f638027a31ec75c6025b6\r\n",
		"comment": {
			"comments": [
				{
					"id": "444824",
					"author": {
						"name": "rmitro",
						"key": "rmitro",
						"displayName": "Rakhi Mitro",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hello,\r\n\r\nThanks for reporting this. Can you please update your cli and SDK version to the latest\r\n*appc use latest*\r\n*appc ti sdk install 7.5.0.GA*\r\n\r\nAfter upgrading please the test again and let us know how it goes. It would be better if you can share the dashboard push failure logs.",
					"updateAuthor": {
						"name": "rmitro",
						"key": "rmitro",
						"displayName": "Rakhi Mitro",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2018-12-24T10:14:07.000+0000",
					"updated": "2018-12-24T10:14:07.000+0000"
				},
				{
					"id": "444826",
					"author": {
						"name": "pmalakhaltsev",
						"key": "pmalakhaltsev",
						"displayName": "Petr Malakhaltsev",
						"active": true,
						"timeZone": "Europe/Budapest"
					},
					"body": "Done, rebuilt with 7.5.0.GA - same result.\r\n\r\nThe \"problem\" is that there are no failure logs in dashboard. Please find attached screens.\r\n !Screenshot 2018-12-24 at 11.36.47.png|thumbnail!  !Screenshot 2018-12-24 at 11.37.41.png|thumbnail! ",
					"updateAuthor": {
						"name": "pmalakhaltsev",
						"key": "pmalakhaltsev",
						"displayName": "Petr Malakhaltsev",
						"active": true,
						"timeZone": "Europe/Budapest"
					},
					"created": "2018-12-24T10:37:55.000+0000",
					"updated": "2018-12-24T10:37:55.000+0000"
				},
				{
					"id": "444870",
					"author": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "This is not an arrow issue but a misconfigured provisioning profile / app-id. If you get a device-id but the message does not arrive, this is always the reason for these kind of issue. Validate your setup and it should be fixed, good luck!",
					"updateAuthor": {
						"name": "hknoechel",
						"key": "hansknoechel",
						"displayName": "Hans Knöchel",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2018-12-27T16:45:32.000+0000",
					"updated": "2018-12-27T16:45:32.000+0000"
				},
				{
					"id": "444886",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~pmalakhaltsev], Can you get back to us on the status of your issue. Did you follow up Hans guide? Let us know. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2018-12-30T21:59:07.000+0000",
					"updated": "2018-12-30T21:59:18.000+0000"
				}
			],
			"maxResults": 7,
			"total": 7,
			"startAt": 0
		}
	}
}