{ "id": "172805", "key": "AC-6087", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2019-01-29T17:24:56.000+0000", "created": "2019-01-03T06:45:29.000+0000", "labels": [ "ios" ], "versions": [ { "id": "17038", "name": "Appcelerator Studio 4.5.0", "archived": false, "released": false } ], "issuelinks": [], "assignee": { "name": "shossain", "key": "shossain", "displayName": "Shak Hossain", "active": false, "timeZone": "America/Los_Angeles" }, "updated": "2019-01-29T17:24:57.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [ { "id": "14548", "name": "Titanium SDK & CLI", "description": "Please enter tickets related to the MobileSDK here." } ], "description": "Audio is not working when device is muted.\r\n\r\nCan be reproduced with simple Titanium.UI.Webview script. Please see below.\r\n\r\nvar content_webview = Titanium.UI.createWebView({\r\n html: '',\r\n scalesPageToFit: false,\r\n disableBounce:true,\r\n hideLoadIndicator: true\r\n});\r\n\r\nAudio on other apps works just fine when device is muted but not on apps built on Appcelerator. This is is definitely a bug.", "attachment": [ { "id": "66102", "filename": "Simulator Screen Shot - iPad Air 2 - 2019-01-21 at 11.02.54.png", "author": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-21T09:46:53.000+0000", "size": 247395, "mimeType": "image/png" }, { "id": "66059", "filename": "TestWebViewApp.zip", "author": { "name": "vijaysingh", "key": "vijaysingh", "displayName": "Vijay Singh", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-10T13:07:55.000+0000", "size": 64196, "mimeType": "application/zip" } ], "flagged": false, "summary": "Audio not working when device is muted", "creator": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "subtasks": [], "reporter": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "environment": "MacOS Mojave\r\nAppcelerator SDK 7.5.0.GA\r\n", "comment": { "comments": [ { "id": "444973", "author": { "name": "morahman", "key": "morahman", "displayName": "Motiur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "body": "I think It's normal behavior when the device is muted by the side button, audio will be muted as well. And I can enable, disable sound using that button. [~vijaysingh] am I right?\r\n\r\nHere is the full code\r\n{code:title=app.js}\r\nvar win = Ti.UI.createWindow({\r\n backgroundColor: '#fff',\r\n //layout: \"vertical\"\r\n });\r\n\r\n var content_webview = Ti.UI.createWebView({\r\n html: '',\r\n scalesPageToFit: false,\r\n disableBounce: true,\r\n hideLoadIndicator: true\r\n });\r\n\r\n win.add(content_webview);\r\n\r\nwin.open();\r\n{code}\r\n\r\n*Test Env:*\r\nTi SDK: 7.5.0.GA\r\nDevice: iPhone 5s v 12.1.2", "updateAuthor": { "name": "morahman", "key": "morahman", "displayName": "Motiur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "created": "2019-01-03T17:32:45.000+0000", "updated": "2019-01-03T17:32:45.000+0000" }, { "id": "444989", "author": { "name": "vijaysingh", "key": "vijaysingh", "displayName": "Vijay Singh", "active": true, "timeZone": "America/Los_Angeles" }, "body": "[~morahman] Are you talking about ringer button ?\r\nRinger button do not have to do anything with media volume. \r\nI tried on iPhone 6 plus using Xcode, it is working fine. I mean whether we on or off ringer button it is not affecting audio.\r\nCan you try with some other device?\r\n", "updateAuthor": { "name": "vijaysingh", "key": "vijaysingh", "displayName": "Vijay Singh", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-04T14:40:47.000+0000", "updated": "2019-01-04T14:41:19.000+0000" }, { "id": "445005", "author": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hello, sorry for the late reply. People using our apps are also using apps like facebook, youtube, vimeo etc.. audio on these apps works even if device is muted. People are thinking that our apps is bugged. People are using iPad BTW, device is muted using the settings area is iOS. Thanks.", "updateAuthor": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-05T02:03:27.000+0000", "updated": "2019-01-05T02:03:27.000+0000" }, { "id": "445043", "author": { "name": "morahman", "key": "morahman", "displayName": "Motiur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "body": "[~mark@grandora.net], Can you share your device model and version? Also, try with some other device then let us know.\r\n\r\nThanks!", "updateAuthor": { "name": "morahman", "key": "morahman", "displayName": "Motiur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "created": "2019-01-07T18:00:39.000+0000", "updated": "2019-01-07T18:01:41.000+0000" }, { "id": "445119", "author": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hello,\r\n\r\nI have here iPad Air 2 model number MNVP2CL/A and iOS version 12.1.1(16C50). We have reports that even with latest iPad this issue is happening. \r\n\r\n- Mark", "updateAuthor": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-09T07:57:11.000+0000", "updated": "2019-01-09T07:57:11.000+0000" }, { "id": "445178", "author": { "name": "vijaysingh", "key": "vijaysingh", "displayName": "Vijay Singh", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hi Mark,\r\nIt seems this is a normal behaviour with UIWebView, which we are using till SDK 7.5.x for implementing TiUIWebView. Same can be seen in attached native iOS app.\r\nIn WKWebView this behaviour has been changed (Ringer button is not affecting volume). We have moved to WKWebView for implementing TiUIWebView from SDK 8.0.0+, which is planned to release soon. So from 8.0.0+ it will automatically solved.\r\n\r\nYou can use [Ti.WKWebView|https://github.com/appcelerator-modules/Ti.WKWebView] module which is based on WKWebView.\r\nThanks!", "updateAuthor": { "name": "vijaysingh", "key": "vijaysingh", "displayName": "Vijay Singh", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-10T13:30:49.000+0000", "updated": "2019-01-10T13:34:56.000+0000" }, { "id": "445249", "author": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "body": "[~mark@grandora.net],\r\n\r\nDo you manage to try using Ti.WKWebView module as suggested by Vijay?\r\n\r\nThanks\r\n", "updateAuthor": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2019-01-13T04:37:18.000+0000", "updated": "2019-01-13T04:37:18.000+0000" }, { "id": "445432", "author": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "body": "Hello,\r\nWe haven't heard back from you since our last response. I thought I’d check in to see how things are progressing on your end. Did you manage to try Ti.WKWebView module?", "updateAuthor": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2019-01-17T11:49:28.000+0000", "updated": "2019-01-17T11:49:28.000+0000" }, { "id": "445433", "author": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "body": "My apologies for not responding immediately, I'm traveling as of the moment. I'll check on it this weekend. I'll keep you guys posted.", "updateAuthor": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-17T11:57:47.000+0000", "updated": "2019-01-17T11:57:47.000+0000" }, { "id": "445496", "author": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "body": "[~mark@grandora.net],Thanks for your feedback. Will be waiting for your reply.", "updateAuthor": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2019-01-20T04:40:51.000+0000", "updated": "2019-01-20T04:40:51.000+0000" }, { "id": "445508", "author": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hello, it looks like I can't check this yet if it's working on SDK 8 because I got so many errors when using SDK 8. I'm having export problems. Please see attached screenshot.\r\n\r\n!Simulator Screen Shot - iPad Air 2 - 2019-01-21 at 11.02.54.png|thumbnail! ", "updateAuthor": { "name": "mark@grandora.net", "key": "mark@grandora.net", "displayName": "mark@grandora.net", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-01-21T09:58:27.000+0000", "updated": "2019-01-21T09:58:27.000+0000" }, { "id": "445519", "author": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "body": "Hello [~mark@grandora.net],\r\n\r\nThanks for your feedback. Did you experience same error using Ti.WKWebView module on 7.5.0.GA?", "updateAuthor": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2019-01-22T05:05:43.000+0000", "updated": "2019-01-22T05:05:43.000+0000" }, { "id": "445734", "author": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "body": "Hello,
\r\nWe haven't heard back from you since our last response. I am just following up to check the status of this case and if you need further help on it. ", "updateAuthor": { "name": "rmitro", "key": "rmitro", "displayName": "Rakhi Mitro", "active": false, "timeZone": "America/Los_Angeles" }, "created": "2019-01-29T07:11:11.000+0000", "updated": "2019-01-29T07:11:11.000+0000" } ], "maxResults": 16, "total": 16, "startAt": 0 } } }