{
	"id": "172954",
	"key": "AC-6123",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "10000",
			"description": "",
			"name": "Done"
		},
		"resolutiondate": "2019-02-05T16:28:37.000+0000",
		"created": "2019-02-02T18:48:08.000+0000",
		"labels": [
			"email",
			"smtp"
		],
		"versions": [
			{
				"id": "17038",
				"name": "Appcelerator Studio 4.5.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2019-02-05T16:28:38.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14554",
				"name": "Appcelerator Dashboard"
			}
		],
		"description": "I'm trying to configure Email for an Appcelerator project. Initially planning to use gmail for testing, but getting \"The SMTP settings are not valid\" when trying to Save the configuration. I've confirmed PW, tried different ports and authentication options.\r\n\r\nThis issue looks to have bee reported multiple times, but I've not seen a resolution. The documentation does not look to provide a good example re: settings.",
		"attachment": [
			{
				"id": "66126",
				"filename": "Screen Shot 2019-02-01 at 1.50.03 PM.png",
				"author": {
					"name": "gbentley",
					"key": "gbentley",
					"displayName": "Glen Bentley",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-02T18:45:37.000+0000",
				"size": 200222,
				"mimeType": "image/png"
			},
			{
				"id": "66129",
				"filename": "Screen Shot 2019-02-04 at 3.46.58 PM.png",
				"author": {
					"name": "gbentley",
					"key": "gbentley",
					"displayName": "Glen Bentley",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-04T23:49:39.000+0000",
				"size": 199992,
				"mimeType": "image/png"
			},
			{
				"id": "66127",
				"filename": "Screen Shot 2019-02-04 at 9.30.00 AM.png",
				"author": {
					"name": "gbentley",
					"key": "gbentley",
					"displayName": "Glen Bentley",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-04T17:40:35.000+0000",
				"size": 332483,
				"mimeType": "image/png"
			},
			{
				"id": "66128",
				"filename": "Screen Shot 2019-02-04 at 9.32.15 AM.png",
				"author": {
					"name": "gbentley",
					"key": "gbentley",
					"displayName": "Glen Bentley",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-04T17:40:35.000+0000",
				"size": 284429,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Unable to Save SMTP Email settings",
		"creator": {
			"name": "gbentley",
			"key": "gbentley",
			"displayName": "Glen Bentley",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "gbentley",
			"key": "gbentley",
			"displayName": "Glen Bentley",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "Tried setting up via Axway Dashboard from both Chrome and Safari",
		"comment": {
			"comments": [
				{
					"id": "445812",
					"author": {
						"name": "rmitro",
						"key": "rmitro",
						"displayName": "Rakhi Mitro",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hello,\r\n\r\nThanks for reporting this. Can you try on a different browser and if that happens can you take a screenshot and share with us. ",
					"updateAuthor": {
						"name": "rmitro",
						"key": "rmitro",
						"displayName": "Rakhi Mitro",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2019-02-03T09:15:59.000+0000",
					"updated": "2019-02-03T09:15:59.000+0000"
				},
				{
					"id": "445826",
					"author": {
						"name": "gbentley",
						"key": "gbentley",
						"displayName": "Glen Bentley",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I tried on both Chrome and Safari - same error (screenshots attached).\r\n\r\nBelow are the very simple steps I follow:\r\n1. From Axway Appcelerator Studio - Create a New Mobile App Project \r\n* Select Classic – Default Project\r\n* Enable Platform Services and Hyperloop (Titanium SDK 7.5.0.GA)\r\n* Run app in iphone Simulator (works)\r\n\r\n2. Log into Dashboard (https://platform.axway.com/#/app) \r\n* Select newly created apps Mobile Backend Services from Projects\r\n* Select Configuration – Configuration – Email menu option\r\n* Fill out information as shown in screen shots\r\n* Select Save Changes – receive error – “The SMTP settings are not valid”\r\n\r\nHoping I'm simply missing a step.\r\n\r\n !Screen Shot 2019-02-04 at 9.30.00 AM.png|thumbnail!  !Screen Shot 2019-02-04 at 9.32.15 AM.png|thumbnail! ",
					"updateAuthor": {
						"name": "gbentley",
						"key": "gbentley",
						"displayName": "Glen Bentley",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2019-02-04T17:40:52.000+0000",
					"updated": "2019-02-04T17:40:52.000+0000"
				},
				{
					"id": "445833",
					"author": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"body": "[~gbentley] Try 587 for the port, I'm using that currently with a gmail address and it works. Not that you also have to turn on \"Less secure app access\" in https://myaccount.google.com/security to allow the login flow to work",
					"updateAuthor": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"created": "2019-02-04T23:30:34.000+0000",
					"updated": "2019-02-04T23:30:34.000+0000"
				},
				{
					"id": "445834",
					"author": {
						"name": "gbentley",
						"key": "gbentley",
						"displayName": "Glen Bentley",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Afraid I've turned on  \"Less secure app access\" (see screenshot) and get the same error.\r\n\r\nWere you able to follow steps above to create a quick test app? I'm assuming (hoping) a step is missing. !Screen Shot 2019-02-04 at 3.46.58 PM.png|thumbnail! ",
					"updateAuthor": {
						"name": "gbentley",
						"key": "gbentley",
						"displayName": "Glen Bentley",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2019-02-04T23:49:46.000+0000",
					"updated": "2019-02-04T23:49:46.000+0000"
				},
				{
					"id": "445835",
					"author": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"body": "[~gbentley], I'm currently using the email service with a gmail in production. From your screenshots it looks like you're using 587 with \"Login\r\n auth. I'm using \"Plain\" auth with 587. Note that gmail was silently blocking all logins from the email service until I reset my password, so I think maybe try the below\r\n\r\n* Reset gmail password\r\n* Set the email config to use\r\n** Port: 587\r\n** Authentication: Plain\r\n\r\nAnd see how that goes.",
					"updateAuthor": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"created": "2019-02-05T00:00:01.000+0000",
					"updated": "2019-02-05T00:00:01.000+0000"
				},
				{
					"id": "445837",
					"author": {
						"name": "gbentley",
						"key": "gbentley",
						"displayName": "Glen Bentley",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Awesome, that did the trick. Thanks.",
					"updateAuthor": {
						"name": "gbentley",
						"key": "gbentley",
						"displayName": "Glen Bentley",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2019-02-05T00:40:35.000+0000",
					"updated": "2019-02-05T00:40:35.000+0000"
				}
			],
			"maxResults": 6,
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		}
	}
}