{
	"id": "173468",
	"key": "AC-6209",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "10000",
			"description": "",
			"name": "Done"
		},
		"resolutiondate": "2019-04-22T22:24:01.000+0000",
		"created": "2019-04-14T12:00:52.000+0000",
		"labels": [],
		"versions": [
			{
				"id": "17032",
				"name": "Appcelerator Studio 4.3.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "shossain",
			"key": "shossain",
			"displayName": "Shak Hossain",
			"active": false,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2019-04-22T22:24:02.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14559",
				"name": "ArrowDB"
			}
		],
		"description": "I have an app with arrowdb events.\r\nWhen I tried to query the occurrences, API calls gives 500 error. It was working sometime earlier but seems to be stopped working recently.\r\n\r\nBelow is a sample calls. \r\nhttps://api.cloud.appcelerator.com/v1/events/show/occurrences.json?key=xxxx&pretty_json=true&event_id=xx&response_depth=2\r\n\r\nResponse: 500 Internal Server Error\r\n\r\nHow could I resolve this issue? I have my application live and I am using Indie plan. Do I need to purchase a pro plan and contact support?\r\n",
		"attachment": [],
		"flagged": false,
		"summary": "ArrowDB events show or query occurrences gives 500 error",
		"creator": {
			"name": "efrancis",
			"key": "efrancis",
			"displayName": "Emmanuel Francis",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"subtasks": [],
		"reporter": {
			"name": "efrancis",
			"key": "efrancis",
			"displayName": "Emmanuel Francis",
			"active": true,
			"timeZone": "Asia/Kolkata"
		},
		"environment": "REST API or Appcelerator cloud module",
		"comment": {
			"comments": [
				{
					"id": "447696",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello, Can you share the full REST API command you are running? There seems to be an issue with the oauth key. Thanks.",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2019-04-15T16:58:58.000+0000",
					"updated": "2019-04-15T16:58:58.000+0000"
				},
				{
					"id": "447822",
					"author": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"body": "I have contacted direct support from my project's pro account and the issue has been fixed. I think that the ticket was a private ticket, so cannot be linked here.\r\n\r\nI am not sure if the fix was global or to a particular environment.\r\n",
					"updateAuthor": {
						"name": "efrancis",
						"key": "efrancis",
						"displayName": "Emmanuel Francis",
						"active": true,
						"timeZone": "Asia/Kolkata"
					},
					"created": "2019-04-22T13:34:00.000+0000",
					"updated": "2019-04-22T13:34:00.000+0000"
				}
			],
			"maxResults": 2,
			"total": 2,
			"startAt": 0
		}
	}
}