{ "id": "175356", "key": "AC-6577", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": null, "resolutiondate": null, "created": "2020-07-22T10:28:29.000+0000", "labels": [], "versions": [], "issuelinks": [], "assignee": { "name": "amukherjee", "key": "amukherjee", "displayName": "Abir Mukherjee", "active": true, "timeZone": "America/Los_Angeles" }, "updated": "2020-07-25T11:23:35.000+0000", "status": { "description": "The issue is open and ready for the assignee to start work on it.", "name": "Open", "id": "1", "statusCategory": { "id": 2, "key": "new", "colorName": "blue-gray", "name": "To Do" } }, "components": [ { "id": "14551", "name": "Studio", "description": "Please enter tickets related to Titanium Studio here." } ], "description": "Hi,\r\n\r\nI signed up for the single user and downloaded (win10 64 bit)\r\nWhen I open the Appcelerator Studio I consistently get error (see attachment)\r\n\r\nSee second screen shot for version (doesn't seem to be in drop-down on JIRA).\r\n\r\nIf I open http://registry.platform.axway.com/ (see the message) then it redirects to https://marketplace.axway.com/home#!category/31050\r\n\r\nMy guess is that something is blocking the URL (but not giving me any message)\r\n\r\nThanks, ah ", "attachment": [ { "id": "67477", "filename": "image-2020-07-22-11-20-51-679.png", "author": { "name": "hendry.alan", "key": "hendry.alan", "displayName": "Alan Hendry", "active": true, "timeZone": "Europe/London" }, "created": "2020-07-22T10:20:52.000+0000", "size": 79522, "mimeType": "image/png" }, { "id": "67476", "filename": "image-2020-07-22-11-27-07-595.png", "author": { "name": "hendry.alan", "key": "hendry.alan", "displayName": "Alan Hendry", "active": true, "timeZone": "Europe/London" }, "created": "2020-07-22T10:27:08.000+0000", "size": 48357, "mimeType": "image/png" } ], "flagged": false, "summary": "Error on first invocation", "creator": { "name": "hendry.alan", "key": "hendry.alan", "displayName": "Alan Hendry", "active": true, "timeZone": "Europe/London" }, "subtasks": [], "reporter": { "name": "hendry.alan", "key": "hendry.alan", "displayName": "Alan Hendry", "active": true, "timeZone": "Europe/London" }, "environment": "Win 10", "comment": { "comments": [ { "id": "456211", "author": { "name": "topener", "key": "topener", "displayName": "Rene Pot", "active": true, "timeZone": "Europe/Berlin" }, "body": "Could you attach your {{appc info}} output?", "updateAuthor": { "name": "topener", "key": "topener", "displayName": "Rene Pot", "active": true, "timeZone": "Europe/Berlin" }, "created": "2020-07-23T14:22:14.000+0000", "updated": "2020-07-23T14:22:14.000+0000" }, { "id": "456232", "author": { "name": "hendry.alan", "key": "hendry.alan", "displayName": "Alan Hendry", "active": true, "timeZone": "Europe/London" }, "body": "Rene,\r\nI'm a newbie,and have no idea what appc info is or where to find it.\r\nI signed up for single user, downloaded Studio (WIn 10) , the first time I invoked it I got the screens attached.\r\nSame for every subsequent invocation.\r\nRegards", "updateAuthor": { "name": "hendry.alan", "key": "hendry.alan", "displayName": "Alan Hendry", "active": true, "timeZone": "Europe/London" }, "created": "2020-07-25T11:07:19.000+0000", "updated": "2020-07-25T11:07:19.000+0000" }, { "id": "456233", "author": { "name": "topener", "key": "topener", "displayName": "Rene Pot", "active": true, "timeZone": "Europe/Berlin" }, "body": "Hi [~hendry.alan], {{appc info}} is a CLI command. Under the hood Appcelerator Studio, and also our vscode and atom plugins, use this CLI. You can find more information about our CLI here: https://docs.axway.com/bundle/Appcelerator_CLI_allOS_en/page/appcelerator_command-line_interface_reference.html\r\n\r\n", "updateAuthor": { "name": "topener", "key": "topener", "displayName": "Rene Pot", "active": true, "timeZone": "Europe/Berlin" }, "created": "2020-07-25T11:23:35.000+0000", "updated": "2020-07-25T11:23:35.000+0000" } ], "maxResults": 3, "total": 3, "startAt": 0 } } }