{
	"id": "176160",
	"key": "AC-6692",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "11",
			"description": "Is not a bug in our product",
			"name": "Not Our Bug"
		},
		"resolutiondate": "2021-04-23T12:54:55.000+0000",
		"created": "2021-04-21T15:23:00.000+0000",
		"labels": [
			"CLI",
			"android"
		],
		"versions": [
			{
				"id": "17032",
				"name": "Appcelerator Studio 4.3.0",
				"archived": false,
				"released": false
			}
		],
		"issuelinks": [],
		"assignee": {
			"name": "amukherjee",
			"key": "amukherjee",
			"displayName": "Abir Mukherjee",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"updated": "2021-04-23T12:54:55.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14552",
				"name": "Appcelerator CLI",
				"description": "Please enter tickets related to Tooling and the CLI here"
			}
		],
		"description": "I am facing problem with logging in Appcelerator using clear commands. But same user I can able to login in the browser. Attacted Screenshot for more details. \r\n\r\nBelow CLI commands used for logging:\r\nappc login -l trace",
		"attachment": [
			{
				"id": "67873",
				"filename": "appc login error.png",
				"author": {
					"name": "shishir.roy",
					"key": "shishir.roy",
					"displayName": "shishir.roy",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2021-04-21T15:21:12.000+0000",
				"size": 148545,
				"mimeType": "image/png"
			},
			{
				"id": "67874",
				"filename": "appc login error1.png",
				"author": {
					"name": "shishir.roy",
					"key": "shishir.roy",
					"displayName": "shishir.roy",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2021-04-22T09:28:23.000+0000",
				"size": 59311,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Not able to login in Appcelerator account using CLI command",
		"creator": {
			"name": "shishir.roy",
			"key": "shishir.roy",
			"displayName": "shishir.roy",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "shishir.roy",
			"key": "shishir.roy",
			"displayName": "shishir.roy",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "458605",
					"author": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"body": "[~shishir.roy] The CLI you're using is incredibly outdated and no longer supported, could you get the latest tooling {{npm i appcelerator -g}} and {{appc use latest}} and retry the login.\r\n\r\nAn ECONNRESET error means that the other side closed the connection, this might be down to the older version or might be down to something like if you're running from behind a proxy/firewall",
					"updateAuthor": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"created": "2021-04-22T08:56:25.000+0000",
					"updated": "2021-04-22T08:56:37.000+0000"
				},
				{
					"id": "458606",
					"author": {
						"name": "shishir.roy",
						"key": "shishir.roy",
						"displayName": "shishir.roy",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Thanks for the response. \r\n\r\nI have tried to execute the mention cli commands, but it got struck. So looking into the message it looks like there is some proxy or firewall issue on our company's network.  \r\n\r\nSo can I assume this issues related to our company network.\r\n\r\nI have attached the latest one. !appc login error1.png|thumbnail! ",
					"updateAuthor": {
						"name": "shishir.roy",
						"key": "shishir.roy",
						"displayName": "shishir.roy",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2021-04-22T09:28:28.000+0000",
					"updated": "2021-04-22T09:28:28.000+0000"
				},
				{
					"id": "458607",
					"author": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"body": "[~shishir.roy] yes that looks like something with your network internally, npm has some tips for diagnosing the issue at https://npm.community/t/common-proxy-and-networking-problems/151/2",
					"updateAuthor": {
						"name": "eharris",
						"key": "eharris",
						"displayName": "Ewan Harris",
						"active": true,
						"timeZone": "Europe/Dublin"
					},
					"created": "2021-04-22T10:12:37.000+0000",
					"updated": "2021-04-22T10:12:37.000+0000"
				},
				{
					"id": "458610",
					"author": {
						"name": "shishir.roy",
						"key": "shishir.roy",
						"displayName": "shishir.roy",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Thanks for the update, you can resolved this defect.",
					"updateAuthor": {
						"name": "shishir.roy",
						"key": "shishir.roy",
						"displayName": "shishir.roy",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2021-04-23T12:52:38.000+0000",
					"updated": "2021-04-23T12:52:38.000+0000"
				}
			],
			"maxResults": 4,
			"total": 4,
			"startAt": 0
		}
	}
}