{ "id": "146671", "key": "AC-727", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2015-06-26T23:01:04.000+0000", "created": "2015-04-07T13:15:24.000+0000", "labels": [ "Cloud", "Push", "PushNotification", "PushNotifications" ], "versions": [], "issuelinks": [], "assignee": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "updated": "2016-03-08T07:36:58.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "Our iOS devices have recently stopped receving push notifications.\r\nWe know it worked 03.18.2015.\r\nOur android devices are still receiving the notifications.\r\nWe tried both sending with the web console, and through the API.\r\n\r\nThe push log says \"Sending Status: Fail\"\r\n\r\n", "attachment": [], "flagged": false, "summary": "iOS devices not receiving push notifications", "creator": { "name": "mavno", "key": "mavno", "displayName": "Martin N", "active": true, "timeZone": "Europe/Berlin" }, "subtasks": [], "reporter": { "name": "mavno", "key": "mavno", "displayName": "Martin N", "active": true, "timeZone": "Europe/Berlin" }, "environment": "Tested on iPhone and Ipad running ios7 and ios8", "comment": { "comments": [ { "id": "349224", "author": { "name": "ahossain", "key": "ahossain", "displayName": "Amimul Hossain", "active": false, "timeZone": "Asia/Dhaka" }, "body": "Hello Martin,\r\n\r\nDid you follow the steps in this [tutorial|http://iosmuncher.blogspot.in/2012/06/implementing-apns-in-titanium-start-to.html?showComment=1416572923193#c732015998466094803]?\r\n\r\nThis might help you reconfigure. Thanks.", "updateAuthor": { "name": "ahossain", "key": "ahossain", "displayName": "Amimul Hossain", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2015-04-11T07:39:43.000+0000", "updated": "2015-04-11T07:39:43.000+0000" }, { "id": "349271", "author": { "name": "mavno", "key": "mavno", "displayName": "Martin N", "active": true, "timeZone": "Europe/Berlin" }, "body": "Seing as the code has worked for over 7 months...... its only recently it iOS devices has stopped receiving stuff", "updateAuthor": { "name": "mavno", "key": "mavno", "displayName": "Martin N", "active": true, "timeZone": "Europe/Berlin" }, "created": "2015-04-13T06:05:14.000+0000", "updated": "2015-04-13T06:05:14.000+0000" }, { "id": "349286", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Hi,\r\n\r\nWould you please send me your app key and push id (which is not received, you can find it in web console). I will check that for you from our backend.\r\nFor security season, please send those info to my email: sliang@appcelerator.com\r\n\r\nRegards,\r\nShuo ", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2015-04-13T08:20:53.000+0000", "updated": "2015-04-13T08:20:53.000+0000" }, { "id": "349301", "author": { "name": "mavno", "key": "mavno", "displayName": "Martin N", "active": true, "timeZone": "Europe/Berlin" }, "body": "Sent you a mail", "updateAuthor": { "name": "mavno", "key": "mavno", "displayName": "Martin N", "active": true, "timeZone": "Europe/Berlin" }, "created": "2015-04-13T11:42:41.000+0000", "updated": "2015-04-13T11:42:41.000+0000" }, { "id": "349425", "author": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "body": "Please provide the latest push id(try send new one if it is ok), since the old one is really hard to track. \r\n\r\nAnd On the other hand, please check if your certificate expired. \r\n", "updateAuthor": { "name": "sliang", "key": "sliang", "displayName": "Shuo Liang", "active": true, "timeZone": "Asia/Harbin" }, "created": "2015-04-14T03:32:44.000+0000", "updated": "2015-04-14T03:32:44.000+0000" } ], "maxResults": 5, "total": 5, "startAt": 0 } } }