{
	"id": "146880",
	"key": "AC-78",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "5",
			"description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.",
			"name": "Cannot Reproduce"
		},
		"resolutiondate": "2015-11-10T05:57:04.000+0000",
		"created": "2015-04-13T22:22:35.000+0000",
		"labels": [
			"studio"
		],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "mrahman",
			"key": "mrahman",
			"displayName": "Mostafizur Rahman",
			"active": true,
			"timeZone": "Asia/Dhaka"
		},
		"updated": "2015-11-10T05:57:04.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			}
		],
		"description": "I tried to follow these steps received by email from Nathan Williams:\r\n\r\n1. Install the Appcelerator CLI using the following command: sudo npm install appcelerator –g \r\n\r\n2. Install the Appcelerator software using the following command: appc use latest \r\n\r\n3. Install the Appcelerator Studio from the following URL: https://web.appcelerator.com/product/studio \r\n\r\nAt step 2, I received this message on console:\r\n\r\nDirleis-MBP-retina:~ dirlei$ appc use latest\r\n-Error fetching Appcelerator SSL fingerprints. Error: Error fetching SSL certificates. RequestSSLError: SSL authorization failed. URL to 4503ef0cc4daae71d3bb898f66c72b886c9f6d61.cloudapp-enterprise.appcelerator.com is not authorized for SSL. Mismatched SSL fingerprint. This likely means that the URL doesn't point to the expected server or there is an unexpected man-in-the-middle.\r\nBefore you can continue, the latest Appcelerator software update needs to be downloaded.\r\n\r\nFinding latest version ...|\r\nServer responded with unexpected error: SSL authorization failed. URL: appc-registry-server-distribution.s3.amazonaws.com does not have a valid fingerprint which can be used to verify the SSL certificate.. Please re-try your install again. If you continue to have this problem, please contact Appcelerator Support at support@appcelerator.com.\r\n\r\nThen I followed step 3, but after informing my credentials, Studio entered in loop requiring my credentials again and again.\r\n\r\n",
		"attachment": [
			{
				"id": "54908",
				"filename": "Screen Shot 2015-04-13 at 19.15.29.png",
				"author": {
					"name": "dirleidionisio",
					"key": "dirleidionisio",
					"displayName": "Dirlei Dionísio",
					"active": true,
					"timeZone": "America/Sao_Paulo"
				},
				"created": "2015-04-13T22:22:35.000+0000",
				"size": 49095,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "SSL error upgrading Appcelerator Studio 4.0",
		"creator": {
			"name": "dirleidionisio",
			"key": "dirleidionisio",
			"displayName": "Dirlei Dionísio",
			"active": true,
			"timeZone": "America/Sao_Paulo"
		},
		"subtasks": [],
		"reporter": {
			"name": "dirleidionisio",
			"key": "dirleidionisio",
			"displayName": "Dirlei Dionísio",
			"active": true,
			"timeZone": "America/Sao_Paulo"
		},
		"environment": "Mac OS X",
		"comment": {
			"comments": [
				{
					"id": "352585",
					"author": {
						"name": "emerriman",
						"key": "emerriman",
						"displayName": "Eric Merriman ",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "[~dirleidionisio] We have made many fixes and other updates in this area. Would you mind updating and trying again to see if you are still having trouble? Our latest versions are:\r\nAppcelerator Studio: 4.0.0.201505120319\r\nAppcelerator CLI npm version: 0.3.55\r\nAppcelerator CLI core version: 0.2.283\r\n\r\nTo check Studio version: Choose \"Appcelerator Studio -> About Appcelerator Studio\" from the menu\r\nTo check Appcelerator CLI NPM version: in terminal: {code}npm list -g appcelerator --depth 0{code}\r\nTo install latest NPM version: in terminal {code}sudo npm install -g appcelerator{code}\r\nTo check Appcelerator core version: in terminal {code}appc --version{code}\r\nTo install the latest: in terminal {code}appc use latest{code}\r\n\r\nIf you still experience problems you could try removing the hidden ~/.appcelerator folder. This will require a new code generated for your system via email or SMS (whatever you have set for communication preference). If you don't want to go through installation of the Appcelerator CLI and the generation of a new HW authorization code, then you could simply remove the files with \".pk\", \".pem\", and \".auth\" file extensions at the root level of the hidden ~/.appcelerator folder.",
					"updateAuthor": {
						"name": "emerriman",
						"key": "emerriman",
						"displayName": "Eric Merriman ",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2015-05-14T22:38:01.000+0000",
					"updated": "2015-05-14T22:38:01.000+0000"
				},
				{
					"id": "363770",
					"author": {
						"name": "rmitro",
						"key": "rmitro",
						"displayName": "Rakhi Mitro",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hello,\r\n\r\n\r\nTested this issue. This is not a bug  in  latest Appcelerator version. Not sure if this is still an issue for you. It doesn't appear to be based on our latest tests.\r\nPlease follow the steps below and let us know.\r\n\r\n\r\n\r\n1.Check if Java JDK is installed: *Java --version*(if not installed, you can download it from [here |http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html] ).\r\n 2. Ensure that you have Node.JS installed: *node --version* (if not installed then you can download it from [here| https://web.appcelerator.com/product/cli])\r\n3. Install the Appcelerator CLI:  *npm install appcelerator -g*\r\n4. appc setup\r\nLogin to  Appcelerator Studio from terminal using below command and then open your Studio:\r\nappc login\r\n*If the problem still persist then:*\r\n*Uninstall SDK:*\r\nappc ti sdk uninstall (SDK version)\r\n*Install SDK:*\r\nappc ti sdk install latest or\r\nappc use latest\r\n\r\nThanks",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2015-09-14T09:36:07.000+0000",
					"updated": "2015-11-10T05:56:44.000+0000"
				}
			],
			"maxResults": 2,
			"total": 2,
			"startAt": 0
		}
	}
}